The long and short of it is this isn’t managed by an individual but a company and as such there doesn't seem to a lot of interest in over all customer support. There was a safe for us to use but it was locked. Asked for it to be unlocked, told they’d send someone. No one came. Then one day water started flowing out of the light fixtures above the kitchen. It was significant enough we had to put a pot on the floor to prevent water from collecting in the kitchen. We reported in the morning where we got a message saying no one is available. Finally at 9:45 someone responded. They said they would send someone. Some guys came. Said yes there was a leak and that was the last we heard. No update. No apology. No real interest in the fact water was flowing out of the light fixtures.