Beautiful property at great location with excellent staff. We really enjoyed the attention, the terrace, location, hammam…we will be back!

The service was impeccable

This was our favorite hotel in Spain-from the welcoming staff to all the small details including a bottle of wine and welcome dish with macarons in our room to arranging an early breakfast in our room due to an early flight and even gifting our daughter a book on the last night-it was truly a five star hotel! Thank you for all of the lovely memories! Highly recommend. The junior suite was beautiful!

This is a beautifully restored builing in a prime location. The hotel was very clean and the hotel staff were friendly and provided excellent service. We stayed in a very large suite which had more than enough space for our family.

Very good product High technology in the room and in the bathroom Very elegant and smily staff Unfortunately it was a very short stay due to our program We will return

Excellent hotel, great staff always ready to help, great breakfast the hamann is really nice and the terrace is great!!

Excellent service, excellent restaurant. Hotel was the best we've ever stayed at, would easily return.

This was a beautiful hotel! The staff was very attentive and loved the rooftop bar views ❤️

Excellent hotel with superb staff

Brilliant team, beautiful rooftop, would definitely stay here again

Beautiful hotel, the best service, every detail was perfection!

We booked a room because of the great reviews and pictures of beautiful hotel and rooms but when we got there, we had a room that was very average with a courtyard that anyone could access from the hallway and sit or stand outside our room windows and look directly into our bathroom and bedroom. Zero privacy. Only way to have privacy was to shut the curtains which made our room into a dark cave. Ridiculous. So we asked for a different room and they said the only one they had was an upgrade of $240USD a night. The room was nice but overall cost us over $600 a night, which was twice as much as most hotels. The pictures look better than in person of the entire hotel. Hard to get to. 5-minute walk with with luggage. No direct drop off. Staff was very nice, gave us a welcome drink. Breakfast was good.

Historical old bank & beautiful architecture! The staff was outstanding!!

Great experience! Would recommend!

Historical old bank & beautiful architecture! The staff was outstanding!!

This hotel should be qualify a 6 stars hôtel. Everything is perfect and classy.

A careful review/audit of how the rooms function should be conducted. Shower function is poor; may consider eliminating tub and create a private toilet area; desperately need counter/surface area for daily use. Lighting controls and dimming function might be considered. Sink mirror should be raised to allow for faucet use, etc.

Property is nice but personnel need training.

We had an amazing stay at the Palacio Gran Via. The service we received while we there was excellent. Alexa, Alex and Daniel were outstanding. The rooftop terrace is fantastic. We will definitely stay here again when in Granada. Our only regret was we couldn't stay longer.

This is a fabulous hotel. It’s really well situated in Granada. The staff were amazing. The rooms were lovely and the breakfast was delicious. You also really have to make a point of going up to the terrace for a drink and the view! We also really enjoyed the pool. It’s small and the temperature of the water is warm but it was a really nice change of pace after a lot of walking.

Wonderful property with history, charm and an amazing team with top notch service.

The staff were very friendly and helpful. The hotel is beautiful and I will stay here again if I return to Granada.

Great hotel and service

Excellent location, hotel is less than a year old. Amazing staff, great attention to details.

The premises, the service and the location have all exceeded our expectations by far. This hotel is very much recommended for anyone seeking a charming and memorable experience in Granada.

The hotel is new, having been converted from a former bank. It is a beautiful, elegant building and couldn't be more central to everything we wanted to do and see. The staff are very enthusiastic, friendly and helpful and do everything they can to make the guests happy. There is also a tranquil hammam/pool in the basement, steamroom and a nicely equipped small gym. And the roof top is also very appealing with views of the Alhambra. The breakfast was also quite good. We would definitely recommend.

This is lovely restored historic property. The location was great and central to lots of restaurants and the historic district. The hotel was clean and quaint. Our room had a balcony overlooking the main street. It was nice to be able to step outside. The dining room was bright with its glass ceiling. We enjoyed the yummy brunch many days. The bar was cozy for a nighttime snack and drink. The best part was the very friendly and accommodating staff. They were all terrific and we enjoyed chatting with them. Service was excellent. They were very accommodating regarding my my need to avoid gluten. In fact most restaurants in the area had well marked menus and gluten free bread available. Overall we really enjoyed our trip to Granada and would definitely return to this hotel.

The hotel is beautifully done. The staff is amazing. The amenities (bar, gym, rooftop) are fantastic. Location is perfect.

It was perfect location, short distance to anywhere. It was peacefull and big

Fantastic property!! It's actually an bank that has been converted into a hotel and very charming. Amazing location in central Granada right by the cathedral. Superb customer service and modern facilities. We appreciated the welcome Cava and chocolates waiting for us at the suite. Breakfast buffet wonderful and the attention to detail on all aspects was excellent. Highly recommend!

Didn’t realize when we booked that this hotel was quite new and built in a former historic bank. Staff was very helpful. Breakfast in the atrium was quite nice however there is no real restaurant within the hotel. There is the option to order food at the bar which is nice, though a small area. Our room had no external windows, just a window/balcony door into the atrium which was nice to get some airflow. The lights in the room were almost too high tech! Even though they attempted to explain the buttons when they helped us up with our luggage, it took us a while to figure it out. Also the shower was quite small and it unfortunately leaked into the rest of the bathroom. We didn’t utilize it but they had a pillow bar with many different options of pillow types which I thought was a cool concept. Great location within walking district of the cathedral which you also got great views of from the rooftop (as well as the Alhambra).

The hotel was hospitable and the staff went far and beyond to ensure we had an excellent stay at the hotel.