A very nice, modern hotel. The property was maintained very well and had a lot of amenities. I gave it a 4 Star rating because of two things... #1. Parking was limited, but secure & #2. There wasn't any dressers to unpack our clothes into, which lends itself to the modern part of my description. I'd definitely stay here again though. The rooftop bar was nice and served great drinks.

Great! Would stay again!

We arrived at the Hotel early, knowing we could not check in yet, the clerk took my cell number and advised they would call when the room was available. We went out and walked around for 2 to 3 hrs., once back in the lobby we had a conversation with a lady for 20 to 30 minutes. Now its been about 4 hours and I look at the front desk and people are checking in, I get in line and go up to the counter and ask about my room availability and the guy says its ready and I could check in, I mentioned that I was waiting a call to advise me of this, and that it had been 3 to 4 hours since I checked in. Just at this moment my cell phone text message alert goes off and the message says my room is available, REALLY. The guys says he was sorry for the inconvenience. There was also a lot of street noise, people and traffic. If I was to go back I would request a room on the interior side of the building, I think I would also look into other accommodation options in the area.

Limited Dining and Parking

A fine hotel , clean .

Our family of 4 stayed here, and we absolutely loved this hotel! Great location, friendly staff, and very clean! We would definitely stay here again!

Beautiful hotel with wonderful rooms.

Great new hotel, everything is clean. They lack the number of parking spaces to rooms so we had to park off site once. They have a large breakfast buffet each morning. There is also a rooftop area which happened to be closed when we stayed. Maybe next time!.

Very good

We were put on the second floor facing the street. In addition to the gunshots we heard around 1:30 am there were people in the room above us and they were so loud it was impossible to sleep. It sounded like they were running and stomping. We did try to address this with the front desk and nothing was done. They must have had a flight to catch because finally around 4 am we heard suitcases being rolled around and then it was quiet for about two hrs until the construction delivery trucks showed up to a job site around the corner. Beeping, loud crashing metal sounds with all the material being unloaded. Then there was the homeless woman shouting at the construction workers for making too much noise. She was directly under our window and was talking to herself. I felt like we were on a prank show or something but we weren’t. It was absolutely rediculous!! The noise made this staycation comepletely unbearable. I would not recommend this property to anyone looking for a good nights sleep. The fact that we were put into a handicap suite was also not ideal. Perhaps it amplified the noise further due to the flooring. There was nothing to absorb the sound. It was stark and sterile. I wish we had gotten what was advertised and the room looked nothing like what I reserved through Expedia online.

Convenient to many restaurants. Fitness available and if you drove a car parking was available around the block.

This hotel is conveniently located in downtown San Rafael. It has one of the only rooftop patios in the area with a FULL bar not just wine and beer. The service is quick and the staff professional yet amiable. The rooftop closes at 11pm (weekends?) but it’s walking distance to other very good establishments. I highly recommend this hotel.

Entire roof patio is restaurant and would serve more clients if only half of rooftop was restaurant.

Staff still needs to train to speak better, other than this, everything else is good.

Very clean and close to multiple dining options.

It’s a beautiful property but the floors are wood between the floors so you hear everything above you. Too bad because they invested a lot in the place but they forgot to include soundproofing.

Nice place for comfortable business travel

Our room was clean and comfortable. The location of the hotel is great - right in the heart of downtown San Rafael. Parking was a bit cramped for the hotel.

Excellent !

I had paid for a room with two queen beds via hotels.com. I checked in at the front desk and my family went to the room only to find that the room had a single queen bed (so the four of us couldn't fit in). I went back to the front desk and the receptionist said they were out of rooms with two queen beds. She wanted me to sign up for some stupid rewards program so they could give us points for our inconvenience. She also said they can issue me a full refund. She said you can talk to my manager but I'm not sure what we can do since all rooms are full. FWIW I am a POC woman with an accent. Shortly after, my husband, a white man came up to the front desk and demanded we get the room we already paid for. And sure enough, they make a room with two queen beds magically appear. You can draw your own conclusion from this observation on how they behaved differently with me vs my husband. After we got the room with the two queen beds, all was well. Room was clean. But the check in experience left a very sour taste in the mouth.

Parking spots are not adequate for the number of rooms

We checked we left after 15 minutes. Several prostitutes were stay at the hotel. My daughter feared holes in the walls were cameras. It was an interesting experience.

The front desk service wasn't very good. I wanted a map of the hotel so I could find the restaurants in relation to my room, and there was none. The check in person said, "I can print you one once we are finished checking you in." After we finished, I reminded her of the map. She pointed to the elevators and said there was a map there and to take a picture of it. It was an evacuation map. Not a map of where to find amenities. I was not given a wifi code. Exhausted from traveling, I asked random guests I ran into on the way to my room how to access food in the hotel and was finally pointed in the right direction. I ordered oysters, steak brushetta, and carrot hummus to take back to my room. The oysters were inedible. The others were just okay. I wanted a night in to prepare for a meeting with mindless t.v. while prepping, and the t.v. pixelated horribly. Everything else was nice. The room itself was very nice. For over $300 just for the room (basic king room), and about $100 per person for subpar tapas, I would recommend shopping around. Next time I might try 4 Points hotel nearby.

Great place

Nice new facility, staff is courteous. The WiFi speed is not strong enough to actually stream on the TV. Parking is not free and is pricy.

Brand new and in a hot spot for dining and bars. Hard to find good hotels in Marin county and this was such a pleasant surprise. The gym is wonderful too I would have stayed in there all day if I had the time.

It is a beautiful modern and pretty hotel. My only mention is that it’s a tad noisy. With hardwood floors in the room I heard every step or luggage roller overhead and next door. Room was very clean and beautiful. Didn’t love the linens. I rate this hotel a 9!

The first room had helicoper landing sound like from the roof top. They replaced with more quieter room but looking for quiet room was an effort and issue. Breakfast is just a unedible. Very cheap ingridients breakfasst for the price of good restaurant. Parking is too small for the capacity. Nice building but it has many broken AC features on the floors. Unhealthy humming noises on 4th floor by elevator.

Beautiful hotel!

The hotel is very modern and the room was spacious, clean, and had a nice view of the mountains. However, when booking through Expedia I was charged the nightly room rate and a room deposit. When I checked into the hotel, I was charged a second time for the room, and again for the room deposit. It has been a nightmare trying to get this billing issue resolved. Being charged $655 for a one night stay is ridiculous. I probably wouldn't stay again due to this issue.

Staff were friendly and the hotel was convenient. The only challenge was the limited parking. You may not find a space, even if you want to pay for parking. Metered parking and surrounding lots won't let you prepay so you have to go at 8am to pay for the day. (parking is free overnight).

What a nice property. Will definitely stay here again.