We booked this stay for a work conference in downtown JAX and were excited about the amount of rooms and close location to the convention center. Then our group arrived at this rental and there was a homeless encampment right next door. Several homeless people knocked at door of our rental property, which was unsettling. There was obvious drug usage going on at the encampment and the situation felt very unsafe, especially since our group was all women. To make matters worse, there was black mold and obvious water damage inside the property. Our group was not comfortable with the safety and health situation at the VRBO, so we found hotel rooms and moved all our stuff over that same evening. I messaged Eric's team that evening to let them know about the situation and that the property was unsafe to stay at and to ask for a refund. They responded to ask for photos and to verify that we'd found another place to stay. I sent the photos the next morning and confirmed we moved to a hotel. Then they offered to move us to another property. At that point we had already unpacked, and we didn't trust their property manager, so we didn't want to risk moving. I responded within 24 hours to let them know that. When they finally responded to the refund request, they said they could only refund us less than 15% of our total cost because they had offered another location for us. We were at the property for only a few hours total. Bad management and bad customer service. I do not recommend.