Absolutely DISGUSTING READ ALL REVIEWS NOT hOTEL Avoid

Had cancel 2 weeks prior due to health still waiting on refund to be told no you carnt absolute disgusting No customer service Only Mobie number A friend had gone and could not stay in run down place Fit for rats only Dirty bedding A house turned into rooms that not secure on rum down area Cars not safe She could not stay as was that bad

I sent you an email fully explaining the situation you put us in. We could not even enter the hotel because no one answered the door after we had knocked and rang the bell many times, We received your email containing the entry code 4 hours after we had left home here in Kent. We were not told to bring our laptop with us to find out the entry code. We phoned you but there was no one to answer the phone so we had to spend the night somewhere else. This situation was unacceptable and we wish to have our money returned to us. See our email sent to you today 22/09/2024.

We needed to be able to speak to someone live on the phone to explain to us what we could do to enter the hotel. We phoned you twice but there was no live answer. Just a recorded message which was useless.

Free breakfast was great. Cheap and cheerful Good location for where we needed to be.

Room 2. Bed very uncomfortable. TV in the wrong place, can't see it lying in bed. Needs bigger cups for a cup of tea. Needed extra pillows and towels. Parking on a very busy main road. No staff available unless you phoned them.

The room was clean

You could hear everything... and I mean everything happening in the adjacent and upstairs rooms

It was very near to the hospital. Easy to find. Easy check in. Breakfast really exceeded my expectations. With a variety of choice.

I didn't find anything to complain about.

The big TV and breakfast was tasty.

The staff were not available, I had an emergency and I rang the number they provided to no answer. They got back to me the next morning when it was too late and tried to charge me extra. Room was bog standard, little decoration and furniture, broken blinds, no lamp or extra pillows so bed was uncomfy.

It was clean. The towels had a few stains on them but bathroom was nice.

The room is an actual BOX. it is so small your suitcase wouldn't fit. I was put in the top room which had a lot of stairs. This made it extremely difficult to get upstairs with my things as my bags hit of the walls. There was a TV with no remote so we was unable to watch any TV all day. Also the walls were so thin we could hear the neighbours doing what adults do. I couldn't sleep all night.

It's cheap with breakfast included. Near the Birmingham hospital.

Floor wasn't clean. No mattress or pillow protection. No coat hanger in the wardrobe. A glass would be welcome to be able to drink during the stay. Some holes drilled in the window made the sound of the street pretty loud (first room on the ground floor)