The area had some snow a few days before arrival and the night of arrival. The road to the home is very steep. All roads within the resort were cleared aside from our 75yd driveway. We were able to make it up the drive upon arrival as it was mostly snow on the driveway. The following morning it had completely iced over. I began calling at 11am the morning after arrival as we were trapped at the house. The entire driveway was a sheet of ice. I was assured someone was coming from the HOA. That never happened. We had friends drive 3 hours to bring us ice melt so we could get out. After conversations with Grand Welcome, apologies were made and I was assured they would make it right. Well, that still hasn’t happened. A discounted next stay was promised but silence is all we have gotten. The house is incredibly nice and the team at Grand Welcome tried. Unfortunately, everyone is handcuffed by a non-responsive and seemingly uncaring HOA team.