Our room was comfortable and clean. The staff was friendly. We enjoyed delicious meal’s and excellent service at the restaurant in the hotel.

So I stayed Saturday night and the valet charged us $40 for parking in front of the hotel when it was free after 10pm and it was a parking meter. We gave them $40 before we realized that it was a meter. We got to the actual hotel at 7:30pm and was riding around looking for parking until 10pm because they told us valet was $80 because we had a pick up truck. I think that was very rude they are lying to customers about paying to make extra money. Besides that the hotel stay was okay.

We enjoyed our stay. Beds were comfortable but smaller than advertised. These beds are full size beds NOT queen. Buyer beware. Appreciated the bathroom amenities and plenty of clean towels. Room was clean though a little dated.

We enjoyed our stay. Beds were comfortable but smaller than advertised. These beds are full size beds NOT queen. Buyer beware. Appreciated the bathroom amenities and plenty of clean towels. Room was clean though a little dated.

I left a jacket in my room. I called and then went back to the hotel. I was told that the jacket could not be found (I know for a fact it was left in the closet). They were not able to find the person who cleaned the room (I was told that would take days) and they were not able talk with the person who has the room. I understand items get lost. My issue was when I called the guy was rude, telling me I called the wrong Westin (because there are three in DC). Also the fact that I came back to the hotel to look for the jacket and the staff couldn’t figure out who cleaned the room is aggravating. The team told me now I need to wait a few days to see if the item is found and then to search for it I need to use a website. What happens to picking up a phone? Also I get it that the cleaning staff is busy but when I get in at 2:30am please don’t try and clean my room at 8:30. It’s too damp early.

I left a jacket in my room. I called and then went back to the hotel. I was told that the jacket could not be found (I know for a fact it was left in the closet). They were not able to find the person who cleaned the room (I was told that would take days) and they were not able talk with the person who has the room. I understand items get lost. My issue was when I called the guy was rude, telling me I called the wrong Westin (because there are three in DC). Also the fact that I came back to the hotel to look for the jacket and the staff couldn’t figure out who cleaned the room is aggravating. The team told me now I need to wait a few days to see if the item is found and then to search for it I need to use a website. What happens to picking up a phone? Also I get it that the cleaning staff is busy but when I get in at 2:30am please don’t try and clean my room at 8:30. It’s too damp early.

Dining was a pleasure. Twice went to breakfast wait staff and food presentation is outstanding./ Coupons for meals weren't automatic.

I need to get connected to a duty manager as I was charged twice for this stay.

Staff was amazing. Haven’t recieved this level of service and professionalism from a chain hotel since covid. I’ll be back.

Great location for sightseeing. All the major attractions are walkable from the hotel. Rooms were ok, average size and reasonably clean. Breakfast is ok, limited option for those with breakfast included in the room. Staff are friendly and helpful.

Did not like restaurant service. Slow food delivery. Indifferent attitude of seating hostess. Acted like she was “annoyed” by having to seat us. We were there for 6 days and it never changed. Male manager was very attentive. Beautiful facility with a few challenging staff.

Awesome staff

The usual as expected from Westin: top-notch service, exquisite linens and beds, clean rooms, quality facilities. The location was wonderful with Thomas Square (across the street) and The White House nearby (about four blocks).

Very good experience. Helpful staff.

Your staff was all friendly and amazing! Will stay here again when we come back !

Very good experience. Helpful staff.

Your staff was all friendly and amazing! Will stay here again when we come back !

Rooms were bigger than I thought. Excellent customer service.

Good

Good

Rooms were bigger than I thought. Excellent customer service.

I had an amazing experience at the hotel during my recent stay. The staff was friendly and accommodating, the room was clean and comfortable, and the amenities were top-notch. I highly recommend this hotel to anyone looking for a wonderful place to stay.

The rooms and hotel were great! Very friendly and helpful staff. I would like to see the carpet in the rooms replaced with wood laminate as it’s cleaner.

The rooms and hotel were great! Very friendly and helpful staff. I would like to see the carpet in the rooms replaced with wood laminate as it’s cleaner.

I had an amazing experience at the hotel during my recent stay. The staff was friendly and accommodating, the room was clean and comfortable, and the amenities were top-notch. I highly recommend this hotel to anyone looking for a wonderful place to stay.

Valet parking they damaged my car front bumper got dammed

Location is great and staff friendly, however, I found 3 cockroaches in our room on our final morning (2 in washroom, 1 in main room).

Location is great and staff friendly, however, I found 3 cockroaches in our room on our final morning (2 in washroom, 1 in main room).

Valet parking they damaged my car front bumper got dammed

Excellent staff and friendly

Excellent staff and friendly

We loved the energy