Moisture in the shower, we heard a lot of sounds (indoor and outdoor), beds were not confortable and pillows neither, heating was not worki g

It was a nice place. Overall is a nice play to stay for a few nice and it has a beautiful view, very nice staff, a bit old, but it's good. The only negative point we found was that after they cleaned the room during our stay, they didn't completely cleaned the room, they left plastic gloves in the bathroom and they didn't chnage the glasses that we used.

The heated pool is very dirty and smell bad. Water temperature too low.

The heated pool is very dirty and smell bad. Water temperature too low.

The location is great and the restaurants (Le Ciel - Bistro Bar and Le Cochon Dingue) are great! Unfortunately, the rooms are in bad shape and the soundproofing is quite poor. The headboards were badly torn (see pictures). As the restaurants were great and so was the location, I stayed 2 nights, but had I been there for a romantic get-away, I would have been upset. Beware of the mold in the washroom. Their wake-up call service did not work. They claimed to have alarm clocks in the rooms and there weren't any. As far as I could tell, the phone in the room did not work either. The staff was nice but not really helpful.

Moldy bathtub, freezing hot tub, very noisy and loud in the night!

Moldy bathtub, freezing hot tub, very noisy and loud in the night!

We absolutely loved it here!!

We absolutely loved it here!!

Great view from the rotating restaurant

The space was quite large but there was only one office type chair. Some photos of the hotel showed a couch or several comfortable chairs. The space looked somewhat barren and empty. The floors were laminate flooring and was quite tired with many areas should have been replaced. The soap holder in washroom was not cleaned properly. The small fridge was not connected. There was not complementary water bottles. The soap and conditioner in the bathroom was the worst quality I have seen anywhere in a large hotel. Very disappointed with the overall experience for the cost involved.

The space was quite large but there was only one office type chair. Some photos of the hotel showed a couch or several comfortable chairs. The space looked somewhat barren and empty. The floors were laminate flooring and was quite tired with many areas should have been replaced. The soap holder in washroom was not cleaned properly. The small fridge was not connected. There was not complementary water bottles. The soap and conditioner in the bathroom was the worst quality I have seen anywhere in a large hotel. Very disappointed with the overall experience for the cost involved.

Parking was a major problem. The hotel garage was often closed in the afternoon. Also the A/C was very noisy. Had to turn it off to sleep at night.

I'm sad to say it's outdated and our furniture was stained and not so clean... The location though, perfect!

Parking was a major problem. The hotel garage was often closed in the afternoon. Also the A/C was very noisy. Had to turn it off to sleep at night.

I'm sad to say it's outdated and our furniture was stained and not so clean... The location though, perfect!

A little expensive for a hotel that is starting to show a little wear. All but one floors ice machines were out of service. Room waste baskets were not cleaned prior to arrival, and there was only on TV remote for the two locations, Themed room was ok if you're a Canadian football follower. Taxis were readily available and dining was local.

A little expensive for a hotel that is starting to show a little wear. All but one floors ice machines were out of service. Room waste baskets were not cleaned prior to arrival, and there was only on TV remote for the two locations, Themed room was ok if you're a Canadian football follower. Taxis were readily available and dining was local.

The hotel building needs some extensive upkeep ( pool, sauna showers, rugs furniture in room Great surroundings Easy, close walking for tourists

The hotel building needs some extensive upkeep ( pool, sauna showers, rugs furniture in room Great surroundings Easy, close walking for tourists

The condition of the room was unsatisfactory, with evident signs of age and neglect. It was not properly prepared prior to our arrival, as the shampoo and conditioner dispensers were empty. While the lobby was well-maintained, the overall state of the facilities fell short of expectations.

The condition of the room was unsatisfactory, with evident signs of age and neglect. It was not properly prepared prior to our arrival, as the shampoo and conditioner dispensers were empty. While the lobby was well-maintained, the overall state of the facilities fell short of expectations.

Nice service but need rénovation !

Nice service but need rénovation !

The suite we were given was clearly in need of renovation and was not finished like rooms we saw on other floors. There was a chair holding a section of wall board in place over a heating duct, there were scrapes on the walls, chipped paint on doors, peeling flooring, and a broken wall sconce between the beds. Lighting in general was inadequate, one of the beds had been used prior to our arrival, and there was a dirty washcloth on the counter in the bathroom. Also the faucet on the sink was in need of a new washer, the shower had mildew, and the bathroom door would not close all the way. In summary, this place was terrible. The staff was kind and changed the sheets on the bed and removed the dirty washcloth, but the longer we were there, the more we found that seemed to indicate that this room was either in line for remodeling or had been in disuse for some time. Be forewarned, if assigned room 627 at checkin, immediately request a different room.

Even as we were checking in, I felt unease. Reception and foyer area was bare bones. No name of hotel anywhere inside. Looked like in the middle of renovations. Carpet in foyer dirty. Elevator to room dirty. Hallway to room smelled like smoke. Doors to rooms in hallway needing paint and looked like 1-star motel. Our room: broken bed, lumpy comforter, bathroom ancient with old curtain and mold, counters badly stained and dirty, taps all corroded, bare bones supplies, no microwave. Checked out immediately. Not staying there and paying almost $1,000CDN for 3 nights.

The suite we were given was clearly in need of renovation and was not finished like rooms we saw on other floors. There was a chair holding a section of wall board in place over a heating duct, there were scrapes on the walls, chipped paint on doors, peeling flooring, and a broken wall sconce between the beds. Lighting in general was inadequate, one of the beds had been used prior to our arrival, and there was a dirty washcloth on the counter in the bathroom. Also the faucet on the sink was in need of a new washer, the shower had mildew, and the bathroom door would not close all the way. In summary, this place was terrible. The staff was kind and changed the sheets on the bed and removed the dirty washcloth, but the longer we were there, the more we found that seemed to indicate that this room was either in line for remodeling or had been in disuse for some time. Be forewarned, if assigned room 627 at checkin, immediately request a different room.

Even as we were checking in, I felt unease. Reception and foyer area was bare bones. No name of hotel anywhere inside. Looked like in the middle of renovations. Carpet in foyer dirty. Elevator to room dirty. Hallway to room smelled like smoke. Doors to rooms in hallway needing paint and looked like 1-star motel. Our room: broken bed, lumpy comforter, bathroom ancient with old curtain and mold, counters badly stained and dirty, taps all corroded, bare bones supplies, no microwave. Checked out immediately. Not staying there and paying almost $1,000CDN for 3 nights.

Old and outdated. Hot water in the shower took 5 minutes to heat up around 4pm in the day. Lots of paint chips on walls in room and noticeable age to building.

Beds are not soft and the hot water isn’t regulated so don’t flush while showering.. lol But the hotel is in a great spot, walkable to everything

The team was excellent, Ines and Yvonn specifically. I observed the masterfully handle a number of irate guests. Ines specifically was courtious, professional, and displayed great experience. The rooms and halls were so so sad and in disrepair. I took a number of photos but cannot upload. Wallpaper peeling, large brown spots in tub, floor lifting, walls stained. Hallway carpets looked 50 years old and were fuzzy, holes, shedding. Elevator missing buttons. Ownership is clearly not reinvesting in the upkeep of this otherwise grande dame.

Great hotel. We only stayed one night but wish we could have stayed longer.