Hotel staff extremely friendly and they were supportive of all our needs (including a surprise to a family couple with a welcome drink). Well located and friendly team. Thank you all for your hospitality!

The hotel was really nice, good breakfast, nice comfortable bar area. The rooms are average size, but have a really lovely bathroom. Very comfortable beds, I would definitely stay here again.

The hotel was really nice, good breakfast, nice comfortable bar area. The rooms are average size, but have a really lovely bathroom. Very comfortable beds, I would definitely stay here again.

The location was excellent. Lots of restaurants and bars within walking distance. Downstairs, bar, and restaurant area appeared recently renovated however the rooms and upper floors could benefit from some modernisation. The rooms are a good size, comfy beds. Main issue is the acoustics, you can hear people moving about upstairs very clearly.

The location was excellent. Lots of restaurants and bars within walking distance. Downstairs, bar, and restaurant area appeared recently renovated however the rooms and upper floors could benefit from some modernisation. The rooms are a good size, comfy beds. Main issue is the acoustics, you can hear people moving about upstairs very clearly.

Very comfortable, great location and friendly service. Food at the restaurant is especially good for an affordable price.

Very comfortable, great location and friendly service. Food at the restaurant is especially good for an affordable price.

I liked the hotels location but there wasn't much else in the street it is located in.

I liked the hotels location but there wasn't much else in the street it is located in.

I had a few issues with this hotel. First, the gym is not open until 0700, and there is no flexibility in opening earlier. I got three different reasons from staff for the lack of flexibility. Gyms should be 24/7 to accommodate all schedules. Second, i booked a taxi through the hotel for the train station, which is less than a mile away. The taxi driver, who obviously knew the staff very well, charged us an outrageous 30 euros for the ride. I have never been so overcharged for a taxi in my 40 years of traveling around the world. He had no meter and did not warn us of the cost. The hotel should reimburse me for that charge since they clearly do business with him on a regular basis, and must know he is not ethical.

Around 10 Euro via uber from international Eurostar to the hotel ( walking be around 20 minutes) 5 minutes walk from the main city, very convenient to restaurants, shopping and sightseeing, staff was amazing, very helpful, room was lovely and clean, clean towels everyday, if i visit Lille again, this will be my first choice of stay

I had a few issues with this hotel. First, the gym is not open until 0700, and there is no flexibility in opening earlier. I got three different reasons from staff for the lack of flexibility. Gyms should be 24/7 to accommodate all schedules. Second, i booked a taxi through the hotel for the train station, which is less than a mile away. The taxi driver, who obviously knew the staff very well, charged us an outrageous 30 euros for the ride. I have never been so overcharged for a taxi in my 40 years of traveling around the world. He had no meter and did not warn us of the cost. The hotel should reimburse me for that charge since they clearly do business with him on a regular basis, and must know he is not ethical.

Toilet was dirty when we checked in. However, when we informed the reception, they cleaned it and apologised. No offer of another room. Tea, coffee bags not replaced on day 2. Called the restaurant and the restaurant staff attended to it promptly. Staff were very friendly and catered to the needs. Cleaning was not done to the entire room on D2. Only the bed was made. Definitely not a 4*

Toilet was dirty when we checked in. However, when we informed the reception, they cleaned it and apologised. No offer of another room. Tea, coffee bags not replaced on day 2. Called the restaurant and the restaurant staff attended to it promptly. Staff were very friendly and catered to the needs. Cleaning was not done to the entire room on D2. Only the bed was made. Definitely not a 4*

Comfortable, great location. Helpful staff. Exec room had coffee machine and small fridge,, which was appreciated. Travelling with teenage childr, room with sofa bed worked well.

service from the staff was amazing, really helpful, qill stay again

service from the staff was amazing, really helpful, qill stay again

Comfortable, great location. Helpful staff. Exec room had coffee machine and small fridge,, which was appreciated. Travelling with teenage childr, room with sofa bed worked well.

Good city location. Garage available close by. Comfortable room and good breakfast

Good city location. Garage available close by. Comfortable room and good breakfast

Modern large rooms and on the edge of the old town. Walkable to all the museums etc. We got an uber to eurostar station but only due to the cobbled streets with a wheeled suitcase.

Modern large rooms and on the edge of the old town. Walkable to all the museums etc. We got an uber to eurostar station but only due to the cobbled streets with a wheeled suitcase.

Rooms are really small, no space for luggage, they lost a tshirt we sent for laundry.

Rooms are really small, no space for luggage, they lost a tshirt we sent for laundry.

Impeccable

Impeccable

Nice

Nice

I stayed several times in this hotel over the years. Lobby and bar renovations almost fully completed and succesful. Staff super friendly and nice, perfect location (everything walkable), spacious rooms. Will definitely stay there again!

I stayed several times in this hotel over the years. Lobby and bar renovations almost fully completed and succesful. Staff super friendly and nice, perfect location (everything walkable), spacious rooms. Will definitely stay there again!

Unfortunately there was construction which minimalised the experience, entree and reception very poor, breakfast not in the house and when ordered at room whitout eggs… in the state as it is now, it’s not worthy 4*. Construction issues should have been mentioned on the website so it is known before booking. This was an unpleasant experience! Rooms are noisy too. However staff was friendly beds are comfortable.

Unfortunately there was construction which minimalised the experience, entree and reception very poor, breakfast not in the house and when ordered at room whitout eggs… in the state as it is now, it’s not worthy 4*. Construction issues should have been mentioned on the website so it is known before booking. This was an unpleasant experience! Rooms are noisy too. However staff was friendly beds are comfortable.