Good

Good

Friendly staff. Bathroom could be renovated.

Friendly staff. Bathroom could be renovated.

The beds were comfortable. But the wooden console that housed the bathroom sink was quite chipped and looked to be 25 years old. No plastic drinking glasses were provided. The toilet barely flushed. We were only staying 2 nights and were busy with family obligations, and were dismayed when we returned to our room before dinner to find that no staff member had been in the room to provide new towels or to have made the beds. We''ve stayed at several other nearby hotels, and they all offered a complimentary breakfast buffet, except this Hilton. Also, contrary to what was mentioned on the website, the pool was not available, for some reason. Would not stay there again.

The beds were comfortable. But the wooden console that housed the bathroom sink was quite chipped and looked to be 25 years old. No plastic drinking glasses were provided. The toilet barely flushed. We were only staying 2 nights and were busy with family obligations, and were dismayed when we returned to our room before dinner to find that no staff member had been in the room to provide new towels or to have made the beds. We''ve stayed at several other nearby hotels, and they all offered a complimentary breakfast buffet, except this Hilton. Also, contrary to what was mentioned on the website, the pool was not available, for some reason. Would not stay there again.

It was nice overall

It was nice overall

The hotel would benefit in updating the rooms

The hotel would benefit in updating the rooms

During our 2 night stay, hotel lost power one night. no elevators no light no AC. Staff was helpful that night, but its the management who just ignored. power was on for every neighbor and other hotels. It was not area wide outage. Power came back late at night. very inconvenient and frustrating for being in the Hilton. No generator or back up power. we were not compensated for that night in any way. Disappointed performance by Hilton.

I didn’t like that the bathroom didn’t have anywhere to hang my towel, washrag, shower cap, etc. I didn’t like the location of my room. I was right by the service elevator, stairwell, etc. Also, at the restaurant, we could either charge our room for the meal or pay directly. I opted to pay with my credit card, since my room was prepaid. The server who took my bill and card was not the same one who processed the payment. I waited for a little and went to find the server because it was taking long. She told me that someone else processed it and he’d be back. Then, another customer approached her and shared that the other server returned this credit card to them. It was my credit card but not my bill. The server charged my card for someone else’s meal. Overall, the stay and service was good but there were little things that prevented me from giving it 5 stars.

I didn’t like that the bathroom didn’t have anywhere to hang my towel, washrag, shower cap, etc. I didn’t like the location of my room. I was right by the service elevator, stairwell, etc. Also, at the restaurant, we could either charge our room for the meal or pay directly. I opted to pay with my credit card, since my room was prepaid. The server who took my bill and card was not the same one who processed the payment. I waited for a little and went to find the server because it was taking long. She told me that someone else processed it and he’d be back. Then, another customer approached her and shared that the other server returned this credit card to them. It was my credit card but not my bill. The server charged my card for someone else’s meal. Overall, the stay and service was good but there were little things that prevented me from giving it 5 stars.

During our 2 night stay, hotel lost power one night. no elevators no light no AC. Staff was helpful that night, but its the management who just ignored. power was on for every neighbor and other hotels. It was not area wide outage. Power came back late at night. very inconvenient and frustrating for being in the Hilton. No generator or back up power. we were not compensated for that night in any way. Disappointed performance by Hilton.

Facility was good. Poor customer service. Front desk staff seemed like they did not want to be there.

Facility was good. Poor customer service. Front desk staff seemed like they did not want to be there.

Clean and nice place to stay, will stay again next te we are up there

Clean and nice place to stay, will stay again next te we are up there

My kids were disappointed that the pool was closed and on our last day the water was shutoff with no notice which was pretty inexcusable in my opinion otherwise was a decent place to stay

My kids were disappointed that the pool was closed and on our last day the water was shutoff with no notice which was pretty inexcusable in my opinion otherwise was a decent place to stay

Good

Good

The bathrooms feel a little dated to other hotels in the area

The bathrooms feel a little dated to other hotels in the area

The hotel is dated and dirty around the edges. The restaurant staff is reluctant at best. I had to ask twice to have the bathroom in the gym cleaned—it was gross. When they did they were very pleasant. Breakfast buffet is just regular fake eggs prettied up with wait staff. Decent for a night or two but no longer.

The hotel is dated and dirty around the edges. The restaurant staff is reluctant at best. I had to ask twice to have the bathroom in the gym cleaned—it was gross. When they did they were very pleasant. Breakfast buffet is just regular fake eggs prettied up with wait staff. Decent for a night or two but no longer.

Great stay

Great stay

Hotel is date and is desperately in need of a update!

Hotel is date and is desperately in need of a update!

The property was old and the bathrooms in the rooms need to be updated. Paint was peeling off the bottom of the door and the toilets are very low to the ground.

The property was old and the bathrooms in the rooms need to be updated. Paint was peeling off the bottom of the door and the toilets are very low to the ground.