Nice place for rest

Nice place for rest

My wife and I stayed 4 nights. The room was roomy, t.v. worked, larger than average fridge. They did not bring fresh towels, we had to go downstairs to the receptionist to request the towels..I also had to go downstairs twice during our stay to get our room keys reactivated( we were locked out) The second time that we were locked out, we had dinner and packages and I had to leave my wife, locked out on the walkway..when I got to the front desk, no one was there..it was 8:35 p.m. Two other families arrived to check in, still nobody. My wife called and said she was cold, she went back to the car with food and packages.. still nobody..at 9:10 a young man finally showed up, he looked high, his eyes looked bloodshot, he looked out of it..I was pissed but didnt yell, got his name and pointed out that we all were waiting for somebody for a half hour to help us, including an elder.. We paid good money for our rooms and to be left out in the cold, literally, was a bad experience. So no, I want people to be aware of the lack of assistance when you need it most.

My wife and I stayed 4 nights. The room was roomy, t.v. worked, larger than average fridge. They did not bring fresh towels, we had to go downstairs to the receptionist to request the towels..I also had to go downstairs twice during our stay to get our room keys reactivated( we were locked out) The second time that we were locked out, we had dinner and packages and I had to leave my wife, locked out on the walkway..when I got to the front desk, no one was there..it was 8:35 p.m. Two other families arrived to check in, still nobody. My wife called and said she was cold, she went back to the car with food and packages.. still nobody..at 9:10 a young man finally showed up, he looked high, his eyes looked bloodshot, he looked out of it..I was pissed but didnt yell, got his name and pointed out that we all were waiting for somebody for a half hour to help us, including an elder.. We paid good money for our rooms and to be left out in the cold, literally, was a bad experience. So no, I want people to be aware of the lack of assistance when you need it most.

The room was not clean and it smelled really bad. The floors were dirty and sticky. I had to get someone to come mop the floor.

The room was not clean and it smelled really bad. The floors were dirty and sticky. I had to get someone to come mop the floor.

Our stay was very comfortable. The staff was very friendly an extremely courteous. The courtesy call we received when we first entered the room was pure class. We don't get that kind of service at places that are way more expensive! Whenever we stay in Amarillo, we will book here again!

Our stay was very comfortable. The staff was very friendly an extremely courteous. The courtesy call we received when we first entered the room was pure class. We don't get that kind of service at places that are way more expensive! Whenever we stay in Amarillo, we will book here again!