Elevators were crazy slow belman slow or just not staffed properly

Elevators were crazy slow belman slow or just not staffed properly

Staff, very warming and helpful rooms, clean bright and well maintained

Staff, very warming and helpful rooms, clean bright and well maintained

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

Excellent customer service

Excellent customer service

Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am

Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am

Dinner was delicious

Dinner was delicious

I expected to see a shuttle from the airport -- or at least advice about the location of a taxi dispatcher and approximate fee for the taxi. More importantly, I was not aware that the MetroLink service maintains a stop immediately behind the hotel and would have cost me about a tenth as much as the taxi and would probably taken me to the hotel much more quickly at the end of a very-stressful day. (I phoned the hotel from the airport because I couldn't find a taxi stand and needed advice on how to reach Ritz-Carlton. No one suggested that I use a train or tram, as I have done in many European countries. I did use MetroLink on Friday to visit Forest Park.) I also found the neighborhood very sterile and forbidding -- no place to buy chewing gum or throat lozenges or fresh fruit. Dining options in the hotel were very unsatisfying and expensive.

I expected to see a shuttle from the airport -- or at least advice about the location of a taxi dispatcher and approximate fee for the taxi. More importantly, I was not aware that the MetroLink service maintains a stop immediately behind the hotel and would have cost me about a tenth as much as the taxi and would probably taken me to the hotel much more quickly at the end of a very-stressful day. (I phoned the hotel from the airport because I couldn't find a taxi stand and needed advice on how to reach Ritz-Carlton. No one suggested that I use a train or tram, as I have done in many European countries. I did use MetroLink on Friday to visit Forest Park.) I also found the neighborhood very sterile and forbidding -- no place to buy chewing gum or throat lozenges or fresh fruit. Dining options in the hotel were very unsatisfying and expensive.

Very nice, elegant.

Very nice, elegant.

The staff shines so bright! They work so hard to make your stay a special one

The staff shines so bright! They work so hard to make your stay a special one

The Ritz in St.Louis performed like the grand lady that she is. She exceeded my expectations by miles. I had a 5 star experience at a 4 star property. After staying at hotels post pandemic and hearing every excise in the world as to why I expext less it was gratifying to just experience nirvana. I will most definitely return in the future and I want to give a shout out to Sabina and the housekeeping staff on the 14th floor. They anticipated my every need.

The Ritz in St.Louis performed like the grand lady that she is. She exceeded my expectations by miles. I had a 5 star experience at a 4 star property. After staying at hotels post pandemic and hearing every excise in the world as to why I expext less it was gratifying to just experience nirvana. I will most definitely return in the future and I want to give a shout out to Sabina and the housekeeping staff on the 14th floor. They anticipated my every need.

Everyone at the Ritz from Parking to Room Service was excellent.

Everyone at the Ritz from Parking to Room Service was excellent.

Nice services!

Nice services!

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

Luxury stay. The hotel was clean. The staff was kinda.

Luxury stay. The hotel was clean. The staff was kinda.

Amazing property and service as always.

Amazing property and service as always.

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!