Amazing and conveniently located

Amazing and conveniently located

Friendly, helpful and professional staff. Room were exceptionally clean. We loved being able to see the Sandias from our room windows and watching the balloons float through the sky was wonderful. We would definitely stay again.

Friendly, helpful and professional staff. Room were exceptionally clean. We loved being able to see the Sandias from our room windows and watching the balloons float through the sky was wonderful. We would definitely stay again.

The hotel was clean and the grounds were nice. The pool is a bit hidden but a nice space to relax. The staff was friendly and helpful. The rooms feel a bit on the old side and a little small. Overall it was a great experience and the convenience of walking to Old Town in 10 minutes was nice. My only nit was the hidden “amenities” charge when checking out. I was told it was for the Keurig coffee and small water bottles in the room. In every other hotel I’ve stayed at that’s complimentary.

The hotel was clean and the grounds were nice. The pool is a bit hidden but a nice space to relax. The staff was friendly and helpful. The rooms feel a bit on the old side and a little small. Overall it was a great experience and the convenience of walking to Old Town in 10 minutes was nice. My only nit was the hidden “amenities” charge when checking out. I was told it was for the Keurig coffee and small water bottles in the room. In every other hotel I’ve stayed at that’s complimentary.

All the people working at this hotel were really nice. Their service was impeccable. The hotel is convenient, walking distance from the Old town and museums. The two negatives: 1. Only two elevators and no freight elevator, that's not enough for the size of the hotel. 2. The $20 resort fee (on top of the price we paid) wouldn't have made any sense if we didn't have a car to park. Even so, price per parking is too high

Comfortable.

Nice property, friendly staff great service

The grounds all around hotel are wonderful so many beautiful outside seating areas. Definitely stay there again.

Staff was very friendly and helpful.

Staff was very friendly and helpful.

Wedding was held there that we attended and loved that our room was just upstairs to change shoes when my feet started to hurt. Very nice and clean hotel. We love staying there and will continue while visiting NM

Beautiful old building maintained very well. Very close to old town

Very cute hotel. Restaurant and bar were very good . Hotel was clean and safe. Large pool. Easy and free parking.

The hotel, grounds, and pool are beautiful, well-kept, and convenient for walking to Old Town and Sawmill Market. It is a quick drive to the BioPark and to walk along the Rio Grande. The staff was friendly and responsive. The only downside was the difficulty in parking in the evening when events (e.g., weddings) were taking place.

Clean, very nice hotel conveniently located with lovely outdoor event area. Noisy air conditioning and otherwise nice shower, great balcony and safe parking area

Clean, very nice hotel conveniently located with lovely outdoor event area. Noisy air conditioning and otherwise nice shower, great balcony and safe parking area

Really nice - enjoyed the SW vibe.

Really nice - enjoyed the SW vibe.

Beautiful, rustic and bohemian style! I was only there for one night but will be my destination for future visits. The pool and hot tub were amazing and of great size; they are both privately located.

Beautiful, rustic and bohemian style! I was only there for one night but will be my destination for future visits. The pool and hot tub were amazing and of great size; they are both privately located.

I gave it 3 stars because the gardens and pool area are beautiful; however, the hotel rooms are in serious need of renovations. The air circulation in the suites are horrible! The price per night is way too high for those reasons.

I gave it 3 stars because the gardens and pool area are beautiful; however, the hotel rooms are in serious need of renovations. The air circulation in the suites are horrible! The price per night is way too high for those reasons.

When we arrived we had to wait over an hour past check in time for our room to be ready. There were multiple guests waiting. They were friendly about it but we almost missed our appointment we booked at the hotel spa. The next day the elevators went down completely and we had to walk up the stairs to the 10th floor then back down when we wanted to use the pool later. My dog that was staying with us has a bad hip and can not walk down or up stairs so we could not let her out all afternoon. I understand things happen but the communication regarding the elevators was horrible and when I explained my situation to the front desk I was told to “use the elevators at my own risk” when I asked when they would be safe to use. Because we had a dog with us, I requested to be in the room when housekeeping came, and I called to request cleaning services, but they never came. After waiting two hours we had to leave for our reservation. When I called the front desk, they just kept telling me that they would be there soon. Complementary valet is nice but there is never anyone at the desk to check in your vehicle. We wanted to get drinks at gardunos on Saturday night but they closed an hour early. Overall not enjoyable and made a relaxing trip stressful, I will not stay there again.

When we arrived we had to wait over an hour past check in time for our room to be ready. There were multiple guests waiting. They were friendly about it but we almost missed our appointment we booked at the hotel spa. The next day the elevators went down completely and we had to walk up the stairs to the 10th floor then back down when we wanted to use the pool later. My dog that was staying with us has a bad hip and can not walk down or up stairs so we could not let her out all afternoon. I understand things happen but the communication regarding the elevators was horrible and when I explained my situation to the front desk I was told to “use the elevators at my own risk” when I asked when they would be safe to use. Because we had a dog with us, I requested to be in the room when housekeeping came, and I called to request cleaning services, but they never came. After waiting two hours we had to leave for our reservation. When I called the front desk, they just kept telling me that they would be there soon. Complementary valet is nice but there is never anyone at the desk to check in your vehicle. We wanted to get drinks at gardunos on Saturday night but they closed an hour early. Overall not enjoyable and made a relaxing trip stressful, I will not stay there again.

Would be excellent but for really poor food in the restaurant. Lovely grounds and pool. Very location.

The only downside of my stay was that the bathroom sink did not dispense hot water. Also, if you didn't time your shower right, there would not be any hot water at all. However, I also did not bring it to the staff's attention.

The only downside of my stay was that the bathroom sink did not dispense hot water. Also, if you didn't time your shower right, there would not be any hot water at all. However, I also did not bring it to the staff's attention.

Would be excellent but for really poor food in the restaurant. Lovely grounds and pool. Very location.

Nice hotel

Nice hotel