The staff was very professional and friendly.

The staff was very professional and friendly.

We booked two king suite studio rooms at hotel Madera to be the hub of our wedding weekend in DuPont Circle. Pros: rooms are spacious and clean. Cons: terrible experience during check-in. Waited until 5 pm to get keys to both rooms, check-in is supposed to be at 3pm. The wait made us late to our own Welcome Dinner. Well in advance, we requested rooms to be on the same floor due to our wedding preparations, they gave us rooms at floor 3 and 9 (not ideal). Manager did not seem apologetic about any of it. Parking is abnormally expensive for the area. While waiting for our rooms we watched another couple get there to check-in and be denied a room because “it was cancelled 2 hrs prior to their arrival” and “should have gotten the message the hotel sent them” Had high hopes for this hotel but the careless inadequate customer service left a bad taste in our mouth during the happiest weekend of our lives.

We booked two king suite studio rooms at hotel Madera to be the hub of our wedding weekend in DuPont Circle. Pros: rooms are spacious and clean. Cons: terrible experience during check-in. Waited until 5 pm to get keys to both rooms, check-in is supposed to be at 3pm. The wait made us late to our own Welcome Dinner. Well in advance, we requested rooms to be on the same floor due to our wedding preparations, they gave us rooms at floor 3 and 9 (not ideal). Manager did not seem apologetic about any of it. Parking is abnormally expensive for the area. While waiting for our rooms we watched another couple get there to check-in and be denied a room because “it was cancelled 2 hrs prior to their arrival” and “should have gotten the message the hotel sent them” Had high hopes for this hotel but the careless inadequate customer service left a bad taste in our mouth during the happiest weekend of our lives.

Enjoyed our second stay at Hotel Madera. Great location near restaurants, transportation etc. Rooms are large and very accommodating with lots of great furniture, shelves, storage spaces. We valet parked a car and it was easy and quick. We were on an upper floor and room was very quiet. Will stay here again next visit!

Enjoyed our second stay at Hotel Madera. Great location near restaurants, transportation etc. Rooms are large and very accommodating with lots of great furniture, shelves, storage spaces. We valet parked a car and it was easy and quick. We were on an upper floor and room was very quiet. Will stay here again next visit!

Beautiful place in a perfect location! Staff are amazing!

Location was great, in a reasonably safe part of a not-so-safe city.

Wasn’t as nice as expected based on the reviews. Very average hotel.

A lovely gem that will not stay hidden long for its lovely space and wonderful restaurant. Absolutely recommend

It was a nice place. Spacious. We were put as vip perks, but no perks were provided

Good place to stay

Staff were amazing, rooms great, plenty hot water and local

Staff were amazing, rooms great, plenty hot water and local

I had a balcony room which was good, however, being on the 2nd floor with a balcony in not ideal.

I had a balcony room which was good, however, being on the 2nd floor with a balcony in not ideal.

We enjoyed our trip. The balcony room was spacious, comfortable and clean. The neighbourhood was safe and we had a restful stay. The staff was friendly and helpful. We would definitely recommend this hotel to friends and family.

We enjoyed our trip. The balcony room was spacious, comfortable and clean. The neighbourhood was safe and we had a restful stay. The staff was friendly and helpful. We would definitely recommend this hotel to friends and family.

The hotel had a weird smell all throughout the halls and lobby. Our screen door to the balcony was just leaning on the patio. The bed was comfortable I will say that and location wasn’t bad but wasn’t as close to the city as I thought .

The hotel had a weird smell all throughout the halls and lobby. Our screen door to the balcony was just leaning on the patio. The bed was comfortable I will say that and location wasn’t bad but wasn’t as close to the city as I thought .

The decor of the rooms is calm and relaxing, the beds are super comfortable, and the staff is cheerful and helpful. The restaurant workers and bartenders were especially charming and inviting, and we will definitely come back and stay here. One improvement would be the coffee service in the room, because there isn’t a coffee maker and there was only one caffeinated coffee teabag and I didn’t taste very good. I would strongly recommend an actual coffee maker like most hotel room have with little packets or pods for a cup of coffee and a coffee service that would serve too when you wake up in the morning since the lobby has no coffee service and on the restaurant is closed until nine to set up for brunch .

Hotel Madera was a wonderful place to stay! Staff was friendly, helpful and personable. They have an amazing cleaning staff that even called me one day I decided my room didn’t need servicing to see if I at least wanted a towel change. Rooms are so spacious, bathrooms are spotless and beds are comfortable. My only complaint would be the smell of smoke when enjoying the balcony, however as much as the hotel tries to enforce a no smoking on premise policy, people will do what they do. Overall it was a lovely stay, close to metro, shops, cvs, wine shop, coffee ect.

Hotel Madera was a wonderful place to stay! Staff was friendly, helpful and personable. They have an amazing cleaning staff that even called me one day I decided my room didn’t need servicing to see if I at least wanted a towel change. Rooms are so spacious, bathrooms are spotless and beds are comfortable. My only complaint would be the smell of smoke when enjoying the balcony, however as much as the hotel tries to enforce a no smoking on premise policy, people will do what they do. Overall it was a lovely stay, close to metro, shops, cvs, wine shop, coffee ect.

Location was excellent. Clean and spacious room. Enjoyed the stay.

Location was excellent. Clean and spacious room. Enjoyed the stay.

Nice

Hotel Madera is a quality option if you want to be a few blocks removed from the tourist crowds. You are still very well located. Our room was large and clean. The restaurant in the hotel is good but somewhat pricey. Economical options are an easy walk. If you can't walk up 5 steps to the elevator this may be a negative although there is a chair lift. This also impacts luggage that neds yo be carried up these steps.

Nice

Hotel Madera is a quality option if you want to be a few blocks removed from the tourist crowds. You are still very well located. Our room was large and clean. The restaurant in the hotel is good but somewhat pricey. Economical options are an easy walk. If you can't walk up 5 steps to the elevator this may be a negative although there is a chair lift. This also impacts luggage that neds yo be carried up these steps.

The staff were very friendly and helpful. The lobby isn’t impressive but the rooms are large, comfortable and recently updated.

The staff were very friendly and helpful. The lobby isn’t impressive but the rooms are large, comfortable and recently updated.

Excellent location Spacious and clean rooms and bathrooms Only complaint the air conditioning unit was very noisy and the room was very noisy from outside noise