As soon as my friend and I parked in the parking lot, we were accosted by a panhandler. As we were checking in, another man came into the lobby and asked the desk clerk to call the police. We were unsettled but our reservation was non-refundable. The hotel lobby had a library like decor with lovely wood, bookcases and leather furniture. The carpet was old and stained as was the carpet in the rooms. Coffee was available in the morning and the staff was friendly. Basically, this hotel has seen better days.

Hotel was run down and not maintained well. TV didn't work. Shades didn't close. Elevator broke for a day. Everything was a little dingy. It wasn't sketchy, it just needs some love.

Great hotel that had a lot of character. The lobby was perfect. Lots of. Ioks and wood panel walls and ceiling.

Multiple stains on a carpet is never appealing in a suite, but my suite was comfortable, quiet, and clean otherwise.

Got in late , had to move rooms 4 times and took over an hour to finally get into a ready room, because the other where not clean or ready to use.

Stayed here for 2 nights and the difference in the 2 rooms was night and day. One had a more up to date feel and I really enjoyed. The other, dirty carpet, older fixtures ans feel, just a complete opposite of the other room I stayed in. So I have to rate down the middle as you don't know what you'll walk into.

When we arrived around 9 pm to check in there were homeless people wandering around in its parking lot. The parking lot was connected to the rear of the hotel and the door seemed to be permanently sealed. We walked among homeless people to around the front of the hotel and the lobby was dirty and only one single light worked keeping it dark and dingy. The tired sole receptionist who was bzy explaining to another customer that there was no service personnel available to fix his room problems now, did not make eye contact with me but barked out “are you checking in”? There wa no hello welcome to mark twain hotel or any smile or pleasantries . We got 2 rooms. The first one did not have working AC so I called the reception but no one answered. I went and talk to the receptionist who told me they don’t answer their phone. Anyway she moved me to another room. This other room was dirty (bed was not made and looked like someone was sleeping there ) and stunk of tobacco. Meanwhile my son who was in other room called me to tell me there was no toilet paper and the towels were dirty with large brown stains and spots. At this point we went down to the receptionist and asked to be checked out and refunded. She told me she will not be able to refund me nor check me out till next morning but that we can leave and go to another hotel to sleep. She even gave some recommendations. She also said she will tell her manager next morning and so far I’ve not heard back from manager.

Have always stayed at Mark Twain when going to events in Peoria. It has slowly declined over the years. Use to have a bar and restaurant in it. They have both closed. The carpet throughout the building is filthy. Love the location. I did hear it was sold and going to be renovated. It needs it.

Nothing to add it is a good hotel

The area is dangerous and the hotel is a dump

This property was walkable to the Civic Center which was great. However, despite the fact that the lobby was very unique (looked like a library) it was dark - it needed more ambient lighting. The rooms really need to be upgraded! I was told that this is happening floor by floor. Horizontal blinds in our room had no adjustment rod - had to be moved by hand. Outside property needed to be cleaned up - weeds were seem all around the outside.

This older property would be just fine if we were a bit cleaner, and stocked with items such as soap, cups, toilet paper, working lightbulbs, and staff securing the front desk.

I promise you that you do not want to stay at this property unless this is the only thing in your budget. Area was sketchy... no food in the hotel.

Floors were dirty, shower/bathroom was unkept and popcorn ceiling was peeling. Bed sheets were dirty and we had no cover for the bed itself. We were lucky there was no bedbugs…this time. Staff was nice overall.

Close to the river and downtown. Good location.

Close to civic center

Bathroom was not cleaned. No towels when need, no one at the desk

A formerly iconic hotel, well located in Peoria. Better condition even last year during renovations. The renovations seemed to have been halted. I would love for the Mark Twain to be revived, but do not plan on staying when in town next year.

Not very clean. Needs an upgrade.

The experience was horrible. The desk staff got into a fight and were vulgar in front of waiting guests including young people waiting to check in. They both eventually left with no service staff on the hotel premises. Some people said they had checked in, but could tell the beds were not made. The public bathroom smelled of urine and had not been cleaned for quite some time.

The room was clean and everything was great until I tried to take a shower. First, I could not find the hot water on the faucet (it ended up being in the "C" range) and when I pulled up the knob to switch to the shower head, it came off in my hand. I was able to screw it back on, and then the water came out in a very weak stream. Then I tried to wash my hair, but the dispenser was out of shampoo--fortunately, I brought some of my own. I did manage to complete my shower, and I had to use a hand towel as a bathmat to keep from slipping as I exited the tub. There was no fault whatsoever with anything else in the room--but had I discovered the faults with the bathroom upon my arrival, I would have asked for another room. As it was, I was undressed when I got into the shower and felt I had no choice but to go ahead as best as I could. I would think a hotel with no restaurant facilities would have more time and personnel to devote to room maintenance--but apparently this was not the case.

Didn’t even sleep in the bed

Staff was very accommodating and friendly. The only weird thing was the shower didnt have a door. It was a walk-in shower with a glass pane covering half of it, the other half was just open so water got on the floor. But the pressure and temperature was nice and the room overall wasn't bad. It's a vintage type of place, it was perfect for my trip though and I definitely plan on staying here again.

This is a once elegant hotel that has fallen into serious disrepair. Our room had just one lamp that wasn’t a ceiling light and it was broken. The room was clean. The bathrooms off the lobby were not. (The men’s urinals looked like they haven’t been cleaned in years.) The place seems to be understaffed. What staff there was appeared overworked. The bed was extremely hard. Friends in the hotel reported food in the fridge when they arrived and no coat hangers. (Our room had them.) Restaurant is permanently closed.

Ugh - it was terrible and nothing like the pictures

This was the most run down old bucked up and stained rugs. Weed odor from guest and employees. The pictures is not updated. This is soooooooooooooooo rundown. NEVER AGAIN. SHEETS NASTY AND STAINED. My mom bed in her rm was half make up. One employee did come to remake it(which was great) Plus my brother booked another room and he stayed as well. He videoed employees leaving the desk and quest ready to check in and augueing in front of guest. Very unprofessional. That employee was one that helped make up the bed in my mom room. Only reason we did not leave is bc other hotels was booked that was close to us. We live 8 hrs away and was here for graduation. Im so glad i booked elsewhere the next night. RUN AWAY!!!!

I enjoyed my stay

Back door right by handicapped parking is locked, no longer used. Had to walk around the building. First room, non functioning tv. Moved to 2nd room, which had no tv remote. Was moved to 3rd room, which had non functioning tv AND broken A/C & heating unit. Sign read "Heat don't work." At that point, I asked for a refund, was refused, and left.

One of our rooms didn't have hot water, we didn't have enough towels, I went to the front desk, and the staff member was rude and told me they didn't have any left. The bed was like sleeping on a slab of rock. Check-in took forever, because multiple people had an issue with making a reservation, but no room was available. Thankfully, we at least had a room. It was a great location, but otherwise not what we expected.

Staff got into argument and left hotel open. Rooms weren't clean.

I was satisfied with this hotel, for a one night stay. I saw a lot of complaints about dirty carpet, and I would agree that the carpet in the elevator had a lot of stains. However, the room was clean and had no issues with the room or the bathroom. It just seems the property is a little dated and they aren’t keeping up on all the maintenance. The ice machine on the six floor did not work but the one on the third floor worked great. Also, another minor thing is the stopper in the bathroom sink didn’t work, but does that really matter?

I liked the Mark Twain theme.