Was a good stay

Was a good stay

The bed in one of the rooms had bed bugs and my kids have welts from them.

The bed in one of the rooms had bed bugs and my kids have welts from them.

I used to love staying here. That was years ago! Since I heard of a bedbug breakout here, I wouldn’t stay here anymore. But I did come back, mostly for your pool. It’s great for the grandkids. But the place is so worn! Everything looks old and beat up. Sad.

I used to love staying here. That was years ago! Since I heard of a bedbug breakout here, I wouldn’t stay here anymore. But I did come back, mostly for your pool. It’s great for the grandkids. But the place is so worn! Everything looks old and beat up. Sad.

Pool was nice feature. The room was small. Tv didn’t work, the beds were very uncomfortable. But it was clean and quiet. Staff was friendly. In a nice area of town

Pool was nice feature. The room was small. Tv didn’t work, the beds were very uncomfortable. But it was clean and quiet. Staff was friendly. In a nice area of town

Checked in on Friday for a 2 night stay. Went to our event and returned to get ready for bed only to find that our hideaway bed dirty and full of crumbs. Staff was very courteous and helpful in trying to fix the situation, however, our family was very disappointed as we were unable to use one bed for the night.

Checked in on Friday for a 2 night stay. Went to our event and returned to get ready for bed only to find that our hideaway bed dirty and full of crumbs. Staff was very courteous and helpful in trying to fix the situation, however, our family was very disappointed as we were unable to use one bed for the night.

stayed here to get an early start at the airport and it was great. pool was awesome

stayed here to get an early start at the airport and it was great. pool was awesome

The room clearly had a pest problem, as two of my nieces were bit by some small wingless insects that’s drew blood and when killed left blood on the sheets(photo evidence is available). This was 2 AM, and I asked for a room change and a refund, both of which were approved. Upon check-out, I was greeted by the front desk associate, her housekeeping manager and her maintenance worker, who all proceeded to make a fool out of me and repeatedly tell me there was no bed bugs in the room. Maybe there wasn’t but I had two nieces as evidence, who both had visible bite marks which were oddly similar to what a text-book example of a bed bug bite mark would look like. She was very insistent that her hands were tied and that she was not able to do anything, only her manager. If her manager is anything like her, I will be saving my breath and calling the health department. Also that a refund through Expedia is not possible? Definitely, need a little more training because anyone in the hotel industry knows that this is only a scapegoat. Overall this was a horrible experience at a property that is severely outdated, unkempt, and overpriced. Save your $177 and take it to the Hampton’s. Would rather have the children complain about the lack of pool fun, than a bed bug situation.

Very happy with our recent stay. Front desk was great. Our grandsons ages 5 & 3 really enjoyed the splash pad area of the pool.

Very happy with our recent stay. Front desk was great. Our grandsons ages 5 & 3 really enjoyed the splash pad area of the pool.

The sheets had a poop stain. Then the next room we were moved to the bed leg broke. The front staff did not really care. It was frustrating and did not make me feel like we were in a well cared for hotel.

The sheets had a poop stain. Then the next room we were moved to the bed leg broke. The front staff did not really care. It was frustrating and did not make me feel like we were in a well cared for hotel.

Good place to stay

Good place to stay

Rooms were.dirtyand staines on walls

Rooms were.dirtyand staines on walls

Very nice but due to time zone change unfortunately we missed breakfast , our fault

Very nice but due to time zone change unfortunately we missed breakfast , our fault

Basic stay. It was tidy but out dated and average. Breakfast was minimal and fine. Staff where polite.

Basic stay. It was tidy but out dated and average. Breakfast was minimal and fine. Staff where polite.

Great family hotel for waterslides not much of a pool for swimming.

Great family hotel for waterslides not much of a pool for swimming.

When we checked in we were given a different room than what we booked. We went to the front desk to tell them of their mistake and they were blaming us for the mistake that they had made giving our room to a different Richard 4hrs before our arrival. They blamed us for using a third party to book the hotel room. We have been using hotels.com since 2016 booking all our vacation stays. Never had a problem. We had 5 adults staying the night of July 4th checking in after an 11hr drive. They offer 3 options. Take it or leave it type attitude. All 3 options were worse than what we originally booked for. The manager was very demeaning to us. Telling us there is no difference in his eye between a queen bed and a double bed. Told us to contact you tell you of our unhappiness and drive around Bismarck, ND on July 4 @ 10:00p.m. looking for another room because I was not happy with his accomodations he was recommending. I was so confused how we were getting blamed for their mistake. Our hotel room toilet was dirty with what I would assume would be blood or iodine? I had a house keeper walk into my room at 9:00a.m. seeing me in my bra and underwear. Check out was not until 11:00a.m. They went into my daughter's room across the hall 3 times. Once at 8:00a.m., 9:00a.m. then I confronted the front desk letting them know room #226 and #229 would not be checked out till 11:00a.m. at 9:30a.m. a third house keeper attempted to enter my daughter's room. Complete nightmare in Bismarck, ND.

Did not get the room that we paid for and no explanation why

Did not get the room that we paid for and no explanation why

I liked the hospitality of the employees. Very easy to check in. Pool is always fun. Great pool for kids. Rooms are old but overall its a good place to chill and bring kids

I liked the hospitality of the employees. Very easy to check in. Pool is always fun. Great pool for kids. Rooms are old but overall its a good place to chill and bring kids