Hotel appeared to be in the midst of a remodel, so cutting it a break. Part of Rome looked redone and other parts were very old and outdated. Bathroom clean and newer but missing toilet paper holder and sink clogged. The thermostat did not work and the filter looked like it hadn’t been changed in 10 years-disgusting. No clicker for the tv-asked front desk for new one and they couldn’t get one that worked. Was there only few hours and was cheap. Bedding and towels were clean.

Hotel appeared to be in the midst of a remodel, so cutting it a break. Part of Rome looked redone and other parts were very old and outdated. Bathroom clean and newer but missing toilet paper holder and sink clogged. The thermostat did not work and the filter looked like it hadn’t been changed in 10 years-disgusting. No clicker for the tv-asked front desk for new one and they couldn’t get one that worked. Was there only few hours and was cheap. Bedding and towels were clean.

Spotless

Spotless

We recently stayed at the facility for family weekend visiting our daughter at college. I understand the facility was undergoing a renovation but they were not ready to receive guest. Our room was awkward and tight for two (2) queen beds. It included tight shelves, which I assume you put in place of a dresser, and no closet. The ironing board was tucked away leaning against the wall by the bed...I guess there was no where else to put it. The floor was dirty like mud was tracked across. The shower did not drain and we had to wait 10-12 minutes between showers to get clean. There were no hanging racks at all in the bathroom so things had to be draped over the shelving or the door. There wasn't even a toilet paper holder...really. When I book rooms I always check to ensure breakfast is included. Seeing that this place was under renovation I asked the front desk attendant if it would still be served...he said yes but it would not be a hot breakfast. We woke up at 7:00am and they told us they did not offer anything, sorry. They didn't even try to accommodate any away. There was no coffee pots in the room so we ended up spending more than anticipated. The vending machines were more than half empty (the soda machine was completely empty).

We recently stayed at the facility for family weekend visiting our daughter at college. I understand the facility was undergoing a renovation but they were not ready to receive guest. Our room was awkward and tight for two (2) queen beds. It included tight shelves, which I assume you put in place of a dresser, and no closet. The ironing board was tucked away leaning against the wall by the bed...I guess there was no where else to put it. The floor was dirty like mud was tracked across. The shower did not drain and we had to wait 10-12 minutes between showers to get clean. There were no hanging racks at all in the bathroom so things had to be draped over the shelving or the door. There wasn't even a toilet paper holder...really. When I book rooms I always check to ensure breakfast is included. Seeing that this place was under renovation I asked the front desk attendant if it would still be served...he said yes but it would not be a hot breakfast. We woke up at 7:00am and they told us they did not offer anything, sorry. They didn't even try to accommodate any away. There was no coffee pots in the room so we ended up spending more than anticipated. The vending machines were more than half empty (the soda machine was completely empty).

The hotel has a lot of construction going on and things are just makeshift at the moment

The hotel has a lot of construction going on and things are just makeshift at the moment

Poor condition not clean and sketchy

Poor condition not clean and sketchy

Doors dirty. Window cover broken. Direct light shining in from outside. Water dirty brown coming out of faucet. Parking very limited. Tv didn’t work. Smell of smoke. Advertised to have breakfast and didn’t. Overall bad experience.

Customer service was exceptional. Looking forward to next hotel stay at this location.

It was good experience

Hotel was under renovation. Couple things. No elevators from what I could tell. The rooms are numbered oddly. No refrigerator in the rooms. Noisy beds. Good location however.

There is ongoing construction. The hotel is dusty and dirty. There was a dirty sock on the bed frame. Electric outlets were not covered. Refrigerator did not fit int space. Lights were not properly hung. Microwave was dirty. Ice bucket cover had moldI checked out immediately

There was No breakfast aš indicated

We were taking our daughter up to college and reserved a double bed room to be told there were no more and they only have limited..exactly 4 rooms with double beds..seriously i reserved and paid for it..they were not accomdating at all. There attitude is this what we have take it or leave it..i ask will my rate gi down they said no..we checknother hotel and all booked since it waa move in for the college. my husband had to sleep.in the car because what they only had a available was a single bed for 4 of us. Mind you my husband is over 6ft tall. When we got to the room we ask for extra towels and pillows..nothing available..they said they had continental breakfast..to find out they are renovating..the shower had no soap dish..no refrigerator in the room..their ice machine is out of order...it was just horrible and the service even worse..the bed was hard and there waa several holes on the wall...i wouldn't come back here to even spent a night i rather sleep in the car with my husband. FYI try ro upload photos to show you it wouldn't allow me

The charge me 5 times I have never Stayed in a hotel that will charge me so much for only one night there 5 charge in my account the floor was not clean the out side of the rooms was dirty not clean there was garbage on the out side of the room next door and I was for 2 rooms 2 beds and the didn’t do what I ask Communication was really bad I didn’t understand and I’m not happy of the charges not staying in the hotel again

NAMAR I BELIEVE CHECKED ME IN. ANGEL CHECKED ME.OUT . BKTH WERE GREAT HOSTS AS WERE ALL THE STAFF THERE. THSNKS AGAIN ANGEL!

Facility was under construction. Hotels.com did not give prior notification of this condition. No functioning ice machines, no continental breakfast as advertised but that is Hotels.com’s misdirection not the facilities. Only some in-room appliances installed.

Room looked fairly new. No trash can in the bathroom, the bathroom door didn’t shut all the way, towels were very scratchy. Maybe some throw rugs on the floor very cold

The room was clean. Much of the hotel on the ground floor is undergoing renovation, including the breakfast area. That was the only big disappointment.

Very comfortable and clean. Friendly staff

I rented 2 nights in Microtel Henrietta/Rochester Hotel in NY. When I arrived the place was under construction and I was not notified. The elevator was out of order, The stairwell was ripped out down to the boards (I almost tripped going up), The second floor was being remodeled. When I got to my room number, 200, I opened the door and the smell of strong fumes filled the room. There was spray paint on the bottom back of the door as well as spackle on the desk. Every time I turned on the water, it would be brown or yellow at first. I tried turning on the fan to see if maybe I could get some air movement to clear out the fumes and left the hotel for a few hours. When I got back, I was surprised to find that the smell was stronger somehow. Not knowing where to go or what to do I stayed there for the first night. I got zero sleep the entire time. I didn’t feel very well. The fumes caused me distress. I left for a few more hours and then came back to see if maybe I could get through it, but there was no way I reached out to someone local and ended up staying at their house that night. They came and picked me up and smelled it and saw it for themselves and we’re extremely uncomfortable for my safety and health to stay there. I went to the front desk to explain the situation and check out. They were quite rude and not really willing to work with me at all. Do not stay there! I should have left when I saw the lady and her two daughters at the front desk canceling their reservations

Good clean hotel. However it is cheaper for a reason . . . .currently under construction, and there was no fridge in the room!

The room was up to the standards I have known from previous stays. However, the hallways were being used for renovation. I don't see why a wing (1st and 2nd floor) couldn't be isolated for work while the rest was fully up and running.

Under renovation. Room was updated and clean. Hallways not so much

Run away. Be ashamed you lost this hotel. Would not recommend staying here if it was FREE. Construction debris, broken EVERYTHING, small poorly renovated rooms. Just pay more you cheap €%£+##%€ and get something else! You WILL regret your stay here. NO redeeming qualities.

This place is spooky filthy. Bed sheet was never changed. Few elements on the sheet no hot water

The place is under construction.

It was so dirty and gross that we ended up going to a different hotel on the second night of our stay. Would have just packed up and gone the same night, but everywhere else was booked. The entire building was dirty with exposed wires, and smelled extremely strongly of weed. The room also had exposed wires, the sheets had stains on them, the bed cover had dirt and burn marks on it. It was extremely noisy. I will never be coming back.

Wonderful remodeled, clean,fresh rooms. Excellent staff ,very helpful. Thank you