Nice and pleasant night comfortable beds

Peaceful and comfortable

Peaceful and comfortable

Paid for hotel online. Called to ask when check in was and a very rude woman stated it was "anytime after 3pm" only to re-read my receipt and it states check in is actually 2pm and that was stated on the wall information in the hotel. I go to check in at 2:45pm and a very rude front desk woman acted irritated to have to check me in. She proceeds to try to re-run my debit card and tells me it's declined twice although I have a literal copy of payment, proof it was deducted from my bank acct, etc. She proceeds to tell me I cannot stay because my card was declined. I asked what I need to do to rectify it and she says "I don't know, call your bank" An hour later after sitting with my kids in the car, hotel.com finally lets me know they contacted the hotel and it somehow went through and I can get the keys. As I am walking in to check in, a man who had been right outside the door smoking a cigarette for 20 mins watches me walk in and lets me stand at the front desk waiting for at least 5 mins. He finally comes in and says "you call Expedia on ,me?" Then proceeds to give me room keys but is everything but pleasant or professional. I mean, I did apparently interrupt his 30 minute cigarette break I guess. Room was gross, front desk people were awful and I am positive the rude woman I first dealt with told me check in was at 3pm because that was shift change as she wasn't there but replaced with the smoker guy. She just misleadme by an hour so she didn't have to check me in!

Paid for hotel online. Called to ask when check in was and a very rude woman stated it was "anytime after 3pm" only to re-read my receipt and it states check in is actually 2pm and that was stated on the wall information in the hotel. I go to check in at 2:45pm and a very rude front desk woman acted irritated to have to check me in. She proceeds to try to re-run my debit card and tells me it's declined twice although I have a literal copy of payment, proof it was deducted from my bank acct, etc. She proceeds to tell me I cannot stay because my card was declined. I asked what I need to do to rectify it and she says "I don't know, call your bank" An hour later after sitting with my kids in the car, hotel.com finally lets me know they contacted the hotel and it somehow went through and I can get the keys. As I am walking in to check in, a man who had been right outside the door smoking a cigarette for 20 mins watches me walk in and lets me stand at the front desk waiting for at least 5 mins. He finally comes in and says "you call Expedia on ,me?" Then proceeds to give me room keys but is everything but pleasant or professional. I mean, I did apparently interrupt his 30 minute cigarette break I guess. Room was gross, front desk people were awful and I am positive the rude woman I first dealt with told me check in was at 3pm because that was shift change as she wasn't there but replaced with the smoker guy. She just misleadme by an hour so she didn't have to check me in!

Room smelled like cigarettes all night noisy upstairs people had to have the ac on high to try to get rid of some of the cigarette smell ac noisier than a football game at the big house breakfast was worthless The person checking me in was very nice and polite I paid for this room on line having to give you my credit card for incidentals whatever that means is very frustrating

Room smelled like cigarettes all night noisy upstairs people had to have the ac on high to try to get rid of some of the cigarette smell ac noisier than a football game at the big house breakfast was worthless The person checking me in was very nice and polite I paid for this room on line having to give you my credit card for incidentals whatever that means is very frustrating

Well, we stayed two nights, the first night was ok, we got in late and left for the day. We came back for the second night and my husband found a roach on the toilet seat. He was not happy at all. We slept with bathroom light on. Breakfast was very limited.