Did not like having to pay for parking.

Did not like having to pay for parking.

My family ended up at this hotel because the hotel we reserved were apparently overbooked. When we went to our original hotel, the lady at the front desk told me that I should have been informed by the third party that I made reservation from and said she can't do anything about it. So my family was at the hotel lobby trying to figure out what to do. The third party that I used was very prompt and made a new reservation at Best Western Plus. We saw this hotel passing by and thought it was a very nice hotel. When we got there, the lady at the front desk, Kenya, was very kind and helpful. She even updated our hotel room when she heard our story and escorted us to our room. The hotel also has great amenities with indoor and outdoor pools, two big hot tubs, and access to the creek!! Our experience definitely made us consider Best Western the next time we book a hotel.

My family ended up at this hotel because the hotel we reserved were apparently overbooked. When we went to our original hotel, the lady at the front desk told me that I should have been informed by the third party that I made reservation from and said she can't do anything about it. So my family was at the hotel lobby trying to figure out what to do. The third party that I used was very prompt and made a new reservation at Best Western Plus. We saw this hotel passing by and thought it was a very nice hotel. When we got there, the lady at the front desk, Kenya, was very kind and helpful. She even updated our hotel room when she heard our story and escorted us to our room. The hotel also has great amenities with indoor and outdoor pools, two big hot tubs, and access to the creek!! Our experience definitely made us consider Best Western the next time we book a hotel.

Arrived and given key to room already occupied (found out after trying room key and someone opening door). Fortunately was remedied after and another room was given. Nice large room with king bed but AC was having a hard time keeping up and the room was balmy. Fortunately only there for 1 night. Great breakfast offering the following morning. Decent rate for Sedona location.

Arrived and given key to room already occupied (found out after trying room key and someone opening door). Fortunately was remedied after and another room was given. Nice large room with king bed but AC was having a hard time keeping up and the room was balmy. Fortunately only there for 1 night. Great breakfast offering the following morning. Decent rate for Sedona location.

No ho water

No ho water

Overall cleanliness. Quite and easy to and from the parking lot.

Overall cleanliness. Quite and easy to and from the parking lot.

Our stay was amazing! Great service, clean room and facilities. The complimentary breakfast was great too!

Our stay was amazing! Great service, clean room and facilities. The complimentary breakfast was great too!

The experience for our family was terrible at this location and we won't be back. Why? Hotel sold a room with a known AC problem and thought that was OK. I checked-in around 8pm and when i arrived at the room it was clear the hotel knew there was a problem b/c when i contacted the front desk the gal said "yeah, its been like that for a few days and can't figure our the problem". They were completely booked, so basically we were stuck there. I think its completely wrong to sell a room and charge a full rate when there is a problem... when i checked-out the next morning i explained i wanted an adjustment to my bill, front desk said they couldn't do anything. Girl at the desk was very apathetic to the situation... crazy. The lacking customer service skills demonstrated by the manager and staff is alarmingly horrible. Front desk clerk on Saturday morning was horrible. I asked her to take my number to have her manager call me (never heard back from anyone). I called again the following week to directly speak with the manager. The person told me she isn't available and could i email her instead b/c she is very busy. Email her?... umm NO. The girl insisted i email... again NO I want to discuss this directly on the phone. It's been 2 weeks and still no return phone call from anyone at this hotel. Oh... and they also made me pay $17 a night to park. This was not disclosed at check-in. That should be included in the rate for a hotel in Sedona, AZ... total money grab. STAY AWAY!

The experience for our family was terrible at this location and we won't be back. Why? Hotel sold a room with a known AC problem and thought that was OK. I checked-in around 8pm and when i arrived at the room it was clear the hotel knew there was a problem b/c when i contacted the front desk the gal said "yeah, its been like that for a few days and can't figure our the problem". They were completely booked, so basically we were stuck there. I think its completely wrong to sell a room and charge a full rate when there is a problem... when i checked-out the next morning i explained i wanted an adjustment to my bill, front desk said they couldn't do anything. Girl at the desk was very apathetic to the situation... crazy. The lacking customer service skills demonstrated by the manager and staff is alarmingly horrible. Front desk clerk on Saturday morning was horrible. I asked her to take my number to have her manager call me (never heard back from anyone). I called again the following week to directly speak with the manager. The person told me she isn't available and could i email her instead b/c she is very busy. Email her?... umm NO. The girl insisted i email... again NO I want to discuss this directly on the phone. It's been 2 weeks and still no return phone call from anyone at this hotel. Oh... and they also made me pay $17 a night to park. This was not disclosed at check-in. That should be included in the rate for a hotel in Sedona, AZ... total money grab. STAY AWAY!

Location, alrhough - no mountain or red rock views

Location, alrhough - no mountain or red rock views

Clean

Clean

Our room had no air conditioning, a fact the front desk as aware of. We were told no other rooms were available and offered a box fan as a solution. The temperature outside was over a hundred degrees and as a result the room was extremely warm. We requested a refund and moved to another hotel.

Our room had no air conditioning, a fact the front desk as aware of. We were told no other rooms were available and offered a box fan as a solution. The temperature outside was over a hundred degrees and as a result the room was extremely warm. We requested a refund and moved to another hotel.

Felt more like a Days Inn or Motel 6.

Felt more like a Days Inn or Motel 6.

Unless you enjoy sleeping on the world’s most uncomfortable mattress, don’t stay here. That was the worst sleep I’ve ever gotten on a vacation and my back still hurts.

Unless you enjoy sleeping on the world’s most uncomfortable mattress, don’t stay here. That was the worst sleep I’ve ever gotten on a vacation and my back still hurts.

The staff was so kind and helpful when jt came to assisting me with my road trip. The hotel is very convenient to Uptown Seona, the ajrport lookout and the chapel of the holy cross.

The staff was so kind and helpful when jt came to assisting me with my road trip. The hotel is very convenient to Uptown Seona, the ajrport lookout and the chapel of the holy cross.

Could use a deep clean - the pool was dirty

Could use a deep clean - the pool was dirty

everyone was pleasant and welcoming from checkin to breakfast ladies and the grounds were kept immaculately. Was wonderful to have a pet friendly place.

everyone was pleasant and welcoming from checkin to breakfast ladies and the grounds were kept immaculately. Was wonderful to have a pet friendly place.

Place is nice and good.

Place is nice and good.