Nice spacious room with good layout. Only strange thing was- we came back after a day out to grab coats before dinner and the place was surrounded by 4 cop cars. Wasn’t 100% sure if it was safe to go in & yo to room. When I entered- two staff were at check in desk- so I asked what was going on and was given a funny look as if to say- none of your business. I asked again, and what I believe to be the manager (female)- answered rather curtly: They’re handling something for me”. Just seemed a bit strange to allow me as a paying customer- to feel unsafe by withholding an explanation.

First of all Susan at check in was very rude. She was demanding an incidentals hold of $50 on a card. I told her that there’s nothing about that on the website I booked it on as well as Im a gold member with Hotels.com and should not have to pay an incidentals hold. She threatened to cancel the reservation if I did not give her a card. She promised that it was just a temporary hold and would not affect my balance however immediately $50 came out of my checking account. They took two days to give me the $50 back and then this morning 10/25 $50 came out again and overdrafted me again. I’ve called the front desk and the managers not there and they don’t know when she will be in. On top of that there is a $59 fee for late checkout which I have never heard of at any hotel. And lastly there were people running after midnight at the property and slamming doors and then most of the hot breakfast was cold and crunchy.

First of all Susan at check in was very rude. She was demanding an incidentals hold of $50 on a card. I told her that there’s nothing about that on the website I booked it on as well as Im a gold member with Hotels.com and should not have to pay an incidentals hold. She threatened to cancel the reservation if I did not give her a card. She promised that it was just a temporary hold and would not affect my balance however immediately $50 came out of my checking account. They took two days to give me the $50 back and then this morning 10/25 $50 came out again and overdrafted me again. I’ve called the front desk and the managers not there and they don’t know when she will be in. On top of that there is a $59 fee for late checkout which I have never heard of at any hotel. And lastly there were people running after midnight at the property and slamming doors and then most of the hot breakfast was cold and crunchy.

Room was very comfortable and quiet. A first floor room with my elderly pet was great because we did not have to climb stairs (he refuses to get on an elevator). This is the second time I’ve stayed here and I will definitely return.

Room was very comfortable and quiet. A first floor room with my elderly pet was great because we did not have to climb stairs (he refuses to get on an elevator). This is the second time I’ve stayed here and I will definitely return.

Nice, clean, quiet place to stay. Just driving through to get home and stopped here for a night. We’re going to stay 2 nights but decided to stay the extra night in Albuquerque… mistake! It was so much cleaner and peaceful here in Castle Rock! Will definitely stay here again!

Great area.

Overall good stay