Very clean, bed was comfortable, staff was courteous and helpful.

The pictures in their website and booking.com showed a pool, but there was not one.

Easy to find, near McDonalds. Working AC and mini fridge. Lovely front desk woman who helped us find a handicapped entrance. Lots of cameras.

The room description said king size bed, but was only a queen bed. There were two adults and a child who had to fit in a Queen size bed to have a ground floor room. They don’t have handicap Kings. The grab bars for the toilet were behind the toilet, ineffective. The shower was dirty with someone else’s hair on the wall. I had to request towels, as only one was in the room. Our reservation was for three. People were smoking even if it’s a non-smoking hotel.

The staff is wonderful and very helpful.

Nothing

Since staying at this property, I have received exactly 50 emails asking for a rating. I would never stay here again due to that. How annoying!

All the emails! Over 50. I deleted some and have exactly 50 right now. How annoying! Leave me alone.

Juice

Breakfast had stale donuts and very clean bed

Felt safe working around the area, you can have Macdonald's cross street and even a Waffle House near by can provide 24/7 meal. If you feel bored travel alone, there is a bar next door. Police car come and go all the time.

They don't provide in house laundry, you have to carry your dirty clothes and walk across street to a corner laundry shop to have your clothes cleaned, that laundry shop is very busy because they are MHPs nearby, people bring tons of clothes there and you might need to wait, but the price is reasonable.

Nice hotel in a convenient location. The rooms were very clean and comfortable. The breakfast grab and go bag was awesome. We are early risers so to grab a couple of Muffins, donuts, fruits etc and coffee when heading out in the morning worked well for us. Also, lots of fine dining places in the Castle Rock downtown area to enjoy great food. Overall best value for the money spent on a budget class motel.

sketchy people knocking on my door. not cool.

Convenient for the road, but inconvenient for restaurants, etc. Clean, and sufficiently comfortable

MOST IMPORTANT - I still haven't received any information about refunding me a so-called "damage deposit" of $50.00 which I had to pay on check-in. No other hotel did that. AND Booking.com did not warn me. And Booking. com has not been at all helpful in contacting the OYO Hotel Castle Rock to follow this up. SEE below: Very disappointing (in comparison with other very good service provided by Booking.com). 5 APRIL From ME: Hello OYO Hotel Castle Rock, I have not yet received back the Damage Deposit of c.US$50.00 that was taken from my credit card when I checked in on Saturday 1st April 2023. I contacted the hotel through Booking.com, but the response from "OYO Castle Rock Booking.com" is below. I was asked to contact this email address instead. Thank you for your attention. MM MY LETTER WAS IN RESPONSE TO 4 APRIL From: OYO Hotel Castle Rock CO Downtown through BOOKING.COM: Hello, Greetings from OYO! Please accept our sincere apologies for the delayed response and the corresponding trouble you might have gone through due to the same. As we can see, you have already checked out according to the system, and we hope you enjoyed your stay with us. We would request you to speak to the property at +1 303-688-0880/7207736130 or write an email at [email protected] regarding the deposit refunds, and our team will certainly help you with your needs. Please be informed that a deposit refund is subject to no damage done by the guests during their stay. If you still have any concerns or queries, please do not hesitate to contact us again. We look forward to serving you at OYO again. Kind regards, Team OYO So-called 'breakfast included' was nothing, (bad coffee & mandarins)

Did not have breakfast

the tidiness

only one night I heard a man make hollering throughout the whole night

Staff was very helpful. Guadalahara resturant the best.

Clean rooms. Especially nice bathroom

The heater was too loud. kept turning on and off all night. Kept waking us up . Advertised breakfast. There was none. Just coffee

Close to downtown. Easy to find.

Very disappointed in the fact that online said breakfast included. There was no breakfast. If we had known that we would not have stayed there for that price. We have paid less than 85:00 for rooms and gotten a great breakfast.

That is was cheap

room was dirty, out dated, housekeeping came in my room at 10pm, plugs were loose and I couldn’t charge my phone, the tv didn’t work, heater was loud, neighbors were loud, no elevator, bed was squeaky, charged a deposit that I wasn’t aware of until i arrived at the facility.

no heat no lights no TV no outlets They did offer to move me to another room that would have whatever issues also .

The front desk people could not be nicer, but no TV no lights no heat I left them a list of stuff to fix

Staff was friendly

Was really nothing for breakfast. Some dirty stuff in room.

The lobby reeks of cigarettes even with giant “no smoking” signs everywhere. Very dirty & front desk staff was RUDE. Two different employees were the rudest hotel employees I’ve ever dealt with & I travel a lot. I will never recommend for my family to stay here again.