I love my experience here. The lady at the front who checked me in was super sweet and helpful. I wouldve liked the hot tub and pool were kind of dirty and needs renovations but i think maybe that was in existence.

I love my experience here. The lady at the front who checked me in was super sweet and helpful. I wouldve liked the hot tub and pool were kind of dirty and needs renovations but i think maybe that was in existence.

Smelled moldy

Smelled moldy

The front desk staff was the worst; they won't come back.

The front desk staff was the worst; they won't come back.

Complementary breakfast was $8.75. Pool was dirty. Noise from hall was loud. Not enough towels. TV menu was complicated.

Complementary breakfast was $8.75. Pool was dirty. Noise from hall was loud. Not enough towels. TV menu was complicated.

Great experience, Aurora was such a sweetheart, breakfast was great, room was comfy! 10/10

Great experience, Aurora was such a sweetheart, breakfast was great, room was comfy! 10/10

Staff was somewhat helpful,but tje room I was in was horrible…hair in bed dirty pillow case sofe was nasty 🤮 dirty and hair follicles everywhere,also shower was bery slipperly!!!!very disappointed ☹️

Staff was somewhat helpful,but tje room I was in was horrible…hair in bed dirty pillow case sofe was nasty 🤮 dirty and hair follicles everywhere,also shower was bery slipperly!!!!very disappointed ☹️

The boys stayed here for the Tabc tournament. The cost was affordable and not too far from SWAC and Hebron HS.

The boys stayed here for the Tabc tournament. The cost was affordable and not too far from SWAC and Hebron HS.

Whenever I visit Carrollton, TX, I stay at the Dallas/Addision location. One of my favorite person is Jeanne. She is always so helpful to me and I appreciate her.

Whenever I visit Carrollton, TX, I stay at the Dallas/Addision location. One of my favorite person is Jeanne. She is always so helpful to me and I appreciate her.

The hotel is very good from all perspective. The issue is that I booked a room with king size bed through Expedia. But they gave me queen size, saying that all of their kind size are sold out, even if I'd booked well in advance. They said that they give priority to the customers who directly book with them & lower priority to Expedia & others. I think Expedia needs to review & revise their contract with them. Because if the whole hotel is full, they may even say No when I arrive. Where would I go at night?

The hotel is very good from all perspective. The issue is that I booked a room with king size bed through Expedia. But they gave me queen size, saying that all of their kind size are sold out, even if I'd booked well in advance. They said that they give priority to the customers who directly book with them & lower priority to Expedia & others. I think Expedia needs to review & revise their contract with them. Because if the whole hotel is full, they may even say No when I arrive. Where would I go at night?

Safe clean and quiet

Safe clean and quiet

Hilton Garden Inn Dallas/Addison is the ONLY hotel we book when we stay in the Carrollton area which is once or twice per year. It's the cleanest hotel we've ever had--which is #1 to us! It is beautifully situated off the main road and beautifully decorated. The staff is very friendly and helpful. The walls must be well insulated because we never hear any noise at all. The water pressure is awesome and the beds are comfortable. Pillows are feathery which means they go flat quickly, but there are 4 on the king bed and an extra in the closet with an extra blanket, too, so it's not a problem. AC always works great. We stay near family so we've never eaten at the hotel so I can't comment on that. We recommend this hotel 100%! Can't think of anything they could improve!

Hilton Garden Inn Dallas/Addison is the ONLY hotel we book when we stay in the Carrollton area which is once or twice per year. It's the cleanest hotel we've ever had--which is #1 to us! It is beautifully situated off the main road and beautifully decorated. The staff is very friendly and helpful. The walls must be well insulated because we never hear any noise at all. The water pressure is awesome and the beds are comfortable. Pillows are feathery which means they go flat quickly, but there are 4 on the king bed and an extra in the closet with an extra blanket, too, so it's not a problem. AC always works great. We stay near family so we've never eaten at the hotel so I can't comment on that. We recommend this hotel 100%! Can't think of anything they could improve!

The staff couldn't have been any nicer. Every single staff member we encountered was friendly and helpful.

The staff couldn't have been any nicer. Every single staff member we encountered was friendly and helpful.

Excellent

Excellent

Front desk AURORA is a racist and jerk. She would push you back if you asked room change, even when there were room available. She didn’t understand what does it mean by “change to a room with window openable”. She will also ask you to follow her way if you ask her to change room. She would ask you to call her exactly at 1pm to ask room change. If you ask her at 10AM, 11AM, 12:30AM she will REJECT your request. She is definitely enjoying messing up with customers!

Front desk AURORA is a racist and jerk. She would push you back if you asked room change, even when there were room available. She didn’t understand what does it mean by “change to a room with window openable”. She will also ask you to follow her way if you ask her to change room. She would ask you to call her exactly at 1pm to ask room change. If you ask her at 10AM, 11AM, 12:30AM she will REJECT your request. She is definitely enjoying messing up with customers!

The hotel was good and staff was very nice and cooperative specially Aurora who entertained our request very last minute. Would definitely recommend.

The hotel was good and staff was very nice and cooperative specially Aurora who entertained our request very last minute. Would definitely recommend.

Good location, close to WinStar, close to spa castle, close to restaurants and gas

Good location, close to WinStar, close to spa castle, close to restaurants and gas