This time not too good, there was no tv in the bedroom I asked twice about it and was told they would tell maintenance but never happened. Not really impressed, the day before we left there was a water main break so didn’t have water for the last day there had to go buy water to do dishes and flush the toilet.

This time not too good, there was no tv in the bedroom I asked twice about it and was told they would tell maintenance but never happened. Not really impressed, the day before we left there was a water main break so didn’t have water for the last day there had to go buy water to do dishes and flush the toilet.

Floor was damp. Another room we was told we could move to the floor was also damp. Room smelled. There was debris under a chair we moved for my daughter to sleep in. To remedy the wet damp floor we were given old towels to walk on. We travel a lot with softball. By far the worst stay we have had in years.

Floor was damp. Another room we was told we could move to the floor was also damp. Room smelled. There was debris under a chair we moved for my daughter to sleep in. To remedy the wet damp floor we were given old towels to walk on. We travel a lot with softball. By far the worst stay we have had in years.

Everything was nice. Staff were very friendly and efficient. My only complaint is the outside parking lot was really dark at night. No lights. Was a bit unnerving.

Everything was nice. Staff were very friendly and efficient. My only complaint is the outside parking lot was really dark at night. No lights. Was a bit unnerving.

The room had water on the floor from leaking refrigerator. Curtains were falling off the wall. We didn't not stay and went to a different hotel. We're requesting a refund!!!

The room had water on the floor from leaking refrigerator. Curtains were falling off the wall. We didn't not stay and went to a different hotel. We're requesting a refund!!!

Room has been recently remodeled, nice clean room, bed was super comfortable. Will be using this hotel again.

Clean quite and convenient

Clean quite and convenient

Room has been recently remodeled, nice clean room, bed was super comfortable. Will be using this hotel again.

This is a very nice hotel clean and quiet

Staff was friendly

This is a very nice hotel clean and quiet

Staff was friendly

Be careful if selecting for more than 2 people because the website WILL let you choose a room too small for your group! Our group of 3 had to sleep in 1 queen size bed and eventually kicked a person to an uncomfortable recliner due to lack of space. We thought it must have a pull out couch if it allowed us to pick the room. Management stated that they had no roll aways. After explaining my situation they offered an additional room for my travelers (who are my children ages 9 and 12). The first room was in a different building and the second was next to my room. I still asked if there was any way to just get a room with 2 beds because I didn't think that was safe and the manager asked my oldest age and said "eh i think it'll be alright." We ended up just canceling for the second night and going somewhere else because we didn't think it was safe. The atmosphere was a CLUSTER! We were not able to use one set of stairs because apparently the sprinklers were going off. The room had ants in the kitchen and the staff at the front were less than helpful with any issue. Would NOT recommend this hotel.

Be careful if selecting for more than 2 people because the website WILL let you choose a room too small for your group! Our group of 3 had to sleep in 1 queen size bed and eventually kicked a person to an uncomfortable recliner due to lack of space. We thought it must have a pull out couch if it allowed us to pick the room. Management stated that they had no roll aways. After explaining my situation they offered an additional room for my travelers (who are my children ages 9 and 12). The first room was in a different building and the second was next to my room. I still asked if there was any way to just get a room with 2 beds because I didn't think that was safe and the manager asked my oldest age and said "eh i think it'll be alright." We ended up just canceling for the second night and going somewhere else because we didn't think it was safe. The atmosphere was a CLUSTER! We were not able to use one set of stairs because apparently the sprinklers were going off. The room had ants in the kitchen and the staff at the front were less than helpful with any issue. Would NOT recommend this hotel.

Our room smelled loke an ashtray, had old food in the kitchen sink, and the bathroom is disgusting! The housekeeping staff sucks.

Our room smelled loke an ashtray, had old food in the kitchen sink, and the bathroom is disgusting! The housekeeping staff sucks.

Best hotel in St. Charles.

Best hotel in St. Charles.

The housekeeping was a little lax, no sheets on one bed, no pillow cases on any pillows. Not enough towels, the mirrors were not clean. Could have done better.

The housekeeping was a little lax, no sheets on one bed, no pillow cases on any pillows. Not enough towels, the mirrors were not clean. Could have done better.

I was very pleased with the stay there. Very roomy and clean. I will look for these suites at other locations when i travel.

I was very pleased with the stay there. Very roomy and clean. I will look for these suites at other locations when i travel.

No hot water

No hot water

This site is a little different than what we expected BUT it was a great facility. Close to I-70, close to shopping, quite neighborhood. Highly recommend

This site is a little different than what we expected BUT it was a great facility. Close to I-70, close to shopping, quite neighborhood. Highly recommend

First room we were booked into had not been cleaned. Second room had 1 towel for 2 people, the bathroom door could not close, the kitchen cabinet drawer's handle was only partially attached. another kitchen cabinet door could not be fully opened because it hit the light fixture, the heating did not work, the toilet kept running until my husband fixed it, the water connections were reversed so that cold water came from the hot and hot water came from the cold. When we checked in, they required a $100 deposit for damage. I do not know yet if it has been refunded.

First room we were booked into had not been cleaned. Second room had 1 towel for 2 people, the bathroom door could not close, the kitchen cabinet drawer's handle was only partially attached. another kitchen cabinet door could not be fully opened because it hit the light fixture, the heating did not work, the toilet kept running until my husband fixed it, the water connections were reversed so that cold water came from the hot and hot water came from the cold. When we checked in, they required a $100 deposit for damage. I do not know yet if it has been refunded.