Room on third floor and elevator broken. Breakfast minimal.

Didn’t have a ground floor and didn’t have a full breakfast, just grab and go.

Didn’t have a ground floor and didn’t have a full breakfast, just grab and go.

First the good stuff- friendly staff, clean room. Good shuttle to BUR. But the hotel failed at the fundamental thing - NO noise insulation - lots of loud road noise and incredibly loud noise from room to room - sounded like our neighbors were having a party in our room until 3 AM

First the good stuff- friendly staff, clean room. Good shuttle to BUR. But the hotel failed at the fundamental thing - NO noise insulation - lots of loud road noise and incredibly loud noise from room to room - sounded like our neighbors were having a party in our room until 3 AM

The room is clean but smells cigarette. I told to the front desk she said she will take care of it but not sure if she did anything. The smells comes from the exhaust in the bathroom. Bathroom smells very bad.

The room is clean but smells cigarette. I told to the front desk she said she will take care of it but not sure if she did anything. The smells comes from the exhaust in the bathroom. Bathroom smells very bad.

No elevator, pool was green, jacuzzi was tapped off. WE asked for any discount for stairs only access they said no you didn’t have to stay here

No elevator, pool was green, jacuzzi was tapped off. WE asked for any discount for stairs only access they said no you didn’t have to stay here

My main concern was that there was no weather stripping on the door and hotel was next to a busy highway. It was very loud, you could see a gap around door, which could easily be fixed

My main concern was that there was no weather stripping on the door and hotel was next to a busy highway. It was very loud, you could see a gap around door, which could easily be fixed

Theres only one elevator

Theres only one elevator

Good

Okay

Staff was all super nice. Breakfast was actually good. Parking was easy. Area is a bit sketchy. But killing all the cockroaches in the room was not cool. I lost count at 10. One fell on me. Y

Staff was all super nice. Breakfast was actually good. Parking was easy. Area is a bit sketchy. But killing all the cockroaches in the room was not cool. I lost count at 10. One fell on me. Y

Good service and staff was polite

Water from the shower come out dirty. Next room was loud playing music and talking until 4 o’clock in the morning. Had to call office twice and nothing happened. We couldn’t sleep.

When I arrived they could not find my reservation. The front desk staff tried everything they could think of. Lucky for me they had an available room.

Good location, nice enough room. Breakfast was a real disappointment.

The front desk receptionist is a liar! Her name was navila she claimed it was even tho the the receipt said we were checked in by a different name she was so nice in the beginning & while checking out she got very disrespectful screaming infront of the manager & lying to us infront of our face. We booked our stay through Expedia & we had to end our stay earlier & wanted to pay for the time we stayed & get a refund on the remaining days & she claimed Expedia was the one who had to issue the refund & I had to contact them & after I reached to Expedia they said they had to call the hotel to request a refund & she denied it & when I went down to ask her why? She lied said that she didn’t deny anything that expedia didn’t want to refund me & when I told the Expedia lady that’s what she told me she said no that she’s the one that denied it & I asked her to call again because she said she would give us a refund so when the representative from Expedia calls infront of us she answers & speaks very rudely to her saying yess give them the refund now stop calling & hangs up on her. So when I asked her if the manager was there she said no & gave me a card to his “ number “ as I’m calling the manager infront of her, her phone rings & she picks it up & it’s my call she picks up so I confront her & say why are you lying to me infront of my face that’s very unprofessional & she starts pretending like she had no idea. Next thing you know he comes out (Daniel Garcia) these people are SCAMMERS!!

The room smelled like mold, and the AC only made it worse. Is this property inspected at all?

Ok

Ok

Lovely property Perfect for what we needed it for a bit noisy by people walking past rooms but that can be anywhere Only thing missing was a safe in the room but we had a lovely stay and the staff was very helpful

Lovely property Perfect for what we needed it for a bit noisy by people walking past rooms but that can be anywhere Only thing missing was a safe in the room but we had a lovely stay and the staff was very helpful

Elevators not working to take the luggage down.

Elevators not working to take the luggage down.

This area is extremely noisy and we had to use our noisy air conditioning unit to block out the outside noise. I booked a regular room with a wueen bed and ended up with an accessible (handicap) room with a full size bed. This was not a big issue because we didn’t really spend time in the room. Otherwise I rate this hotel average.

This area is extremely noisy and we had to use our noisy air conditioning unit to block out the outside noise. I booked a regular room with a wueen bed and ended up with an accessible (handicap) room with a full size bed. This was not a big issue because we didn’t really spend time in the room. Otherwise I rate this hotel average.

Rooms are nicer than expected, although, in the light of day, the room did have some minor issues. For the price, it was fine.