I booked a superior room but was given a deluxe . I prefer a double bed as I was alone. What I thought I booked was not what I got.

I booked a superior room but was given a deluxe . I prefer a double bed as I was alone. What I thought I booked was not what I got.

Really nice relaxing time

Really nice relaxing time

The stay was amazing. The accommodation was excellent, the staff were friendly and helpful. We Will definately stay again

The stay was amazing. The accommodation was excellent, the staff were friendly and helpful. We Will definately stay again

Great atmosphere - nice treat for my wife’s Birthday - would recommend!

All ways wanted to stay every time passed & wasn't disapointment. Good swim in forum pool, friendly atmosphere and staff, nice chat with Ben

My only negative was the £20 car park fee for 1 night.

All ways wanted to stay every time passed & wasn't disapointment. Good swim in forum pool, friendly atmosphere and staff, nice chat with Ben

My only negative was the £20 car park fee for 1 night.

An excellent hotel, with great service, a good range of places to eat and an amazing room. Looking to go back next year.

An excellent hotel, with great service, a good range of places to eat and an amazing room. Looking to go back next year.

Very clean room The spa was a little disappointing but overall very nice place to stay

Very clean room The spa was a little disappointing but overall very nice place to stay

Absolutely amazing stay. From the start when we entered the hotel until the end. Amazing comfortable room, perfect food and loads to do for families. Pool is a must visit if you are holidaying there. Great inspirations for Halloween decoration - which our daughter found very inspiring and interesting. We hope to come back again hopefully for longer then 2 days.Special thank you to great team and amazing service from concierge and restaurant. Great welcome and help from Mrs Jarmila Kubicova. She gave us loads of tips to visit around the Newport. Thank you again.

Absolutely amazing stay. From the start when we entered the hotel until the end. Amazing comfortable room, perfect food and loads to do for families. Pool is a must visit if you are holidaying there. Great inspirations for Halloween decoration - which our daughter found very inspiring and interesting. We hope to come back again hopefully for longer then 2 days.Special thank you to great team and amazing service from concierge and restaurant. Great welcome and help from Mrs Jarmila Kubicova. She gave us loads of tips to visit around the Newport. Thank you again.

Hotel was good room was very hot. Which wasn’t great . The staff was friendly even though I had tomato sauce splash over the back of my clothes and trainers. They was apologetic. But accidents happen. It was great having a singer in one bar and a dj in another.

The stay at the hotel was absolutely amazing. I was really disappointed with the food at the Pad. I had called over a week before to make a booking and told them my dietary requirements. I was told that someone will get in touch if they need to. When I went down for my food they said there were no details on record.

The stay at the hotel was absolutely amazing. I was really disappointed with the food at the Pad. I had called over a week before to make a booking and told them my dietary requirements. I was told that someone will get in touch if they need to. When I went down for my food they said there were no details on record.

Hotel was good room was very hot. Which wasn’t great . The staff was friendly even though I had tomato sauce splash over the back of my clothes and trainers. They was apologetic. But accidents happen. It was great having a singer in one bar and a dj in another.

Not very suitable for a girls away spa break due to limit of 45 minutes in pool area using facilities!!!!! We expected a full day of relaxation and pampering. Also the 2ndpool offered has no loungers or space for relaxation- it felt like a functional pool for the golfers and gym heads to cool off not a relaxation space at all. The sauna also want working. The activities offered were extremely limitedso we couldn’t do any of those either… it also wasn’t relaxing having to schedule everything with bookings- every meal had to be booked in advance … definitely not a pamper spot at all.

Not very suitable for a girls away spa break due to limit of 45 minutes in pool area using facilities!!!!! We expected a full day of relaxation and pampering. Also the 2ndpool offered has no loungers or space for relaxation- it felt like a functional pool for the golfers and gym heads to cool off not a relaxation space at all. The sauna also want working. The activities offered were extremely limitedso we couldn’t do any of those either… it also wasn’t relaxing having to schedule everything with bookings- every meal had to be booked in advance … definitely not a pamper spot at all.

Love the comfort of the Celtic manor. Rooms are great WiFi is strong for work. However I ordered room service and the food was freezing. Have eaten in the room before and was lovely. This time I ended up eating it stone cold as I don’t like to complain to have to wait again for food as I was hungry. Will stop again but will probably go out for food next time

Love the comfort of the Celtic manor. Rooms are great WiFi is strong for work. However I ordered room service and the food was freezing. Have eaten in the room before and was lovely. This time I ended up eating it stone cold as I don’t like to complain to have to wait again for food as I was hungry. Will stop again but will probably go out for food next time

No water or any drinks in the fridge in the room and no shower cap.

No water or any drinks in the fridge in the room and no shower cap.

I booked this as a weekend stay for my Wifes birthday. When we arrived it was very impressive and the room was nice too. However, the first night wasn't the best as the bed was quite uncomfortable and the pillows compressed into someting similar to laying your head on a paving slab. Breakfast the next morning was absolute carnage. It was like being in a motorway services on a friday afternoon. Not sure how they could remedy that though, maybe a bigger restaurant or use some of the other restaurants in site. Second night we ordered room service. The meal arrived slightly cold and with only one set of cutlery. I called down to request more cutlery but it never arrived. I ended up eating a cold steak and chips with my fingers and a sticky toffee pudding with a teaspoon from the drinks making tray. Then another poor nights sleep. I mentioned the room service issue to the reception on checkout and they apologised and refunded the 2 main courses, but the whole meal was pretty much spoilt. I can deal with the meal not being hot or the staff forgetting the cutlery, but not bringing any up after calling down was out of order. It's an expensive hotel and should be better than this. Also, parking shouldbe free at these prices. After this experience i probably would look for somwhere else next time.

I booked this as a weekend stay for my Wifes birthday. When we arrived it was very impressive and the room was nice too. However, the first night wasn't the best as the bed was quite uncomfortable and the pillows compressed into someting similar to laying your head on a paving slab. Breakfast the next morning was absolute carnage. It was like being in a motorway services on a friday afternoon. Not sure how they could remedy that though, maybe a bigger restaurant or use some of the other restaurants in site. Second night we ordered room service. The meal arrived slightly cold and with only one set of cutlery. I called down to request more cutlery but it never arrived. I ended up eating a cold steak and chips with my fingers and a sticky toffee pudding with a teaspoon from the drinks making tray. Then another poor nights sleep. I mentioned the room service issue to the reception on checkout and they apologised and refunded the 2 main courses, but the whole meal was pretty much spoilt. I can deal with the meal not being hot or the staff forgetting the cutlery, but not bringing any up after calling down was out of order. It's an expensive hotel and should be better than this. Also, parking shouldbe free at these prices. After this experience i probably would look for somwhere else next time.

Great comfortable overnight stay. Food a little bit pricey but there’s always a KFC down the road if you wish.

Large, supposedly 5 star, hotel that I’ve stayed at a few times. Unfortunately this time the service was atrocious. Had to wait 2 hours fir food ordered in the bar. Later in the evening I asked for a glass of wine and was told it would take around 30 minutes. Something really needs to be done. More staff perhaps? Not worth the money.

We booked into the signature rooms on the 6th floor and found the rooms to be very spacious and comfortable. The complementary wine and Welshcakes was a nice touch as was the complementary glass of Prosecco and cakes at the signature lounge (between 4pm - 6pm). We had a light lunch in Merlin’s Bar and was enough to tie us over until dinner (the price was good too). We booked into Steak on Six for dinner (set price of £75 for 3 courses and bread) and the food was excellent. The portions weren’t huge but they were very flavoursome and our steak was cooked to perfection. As it was a Saturday night we ended it off back in Merlin’s bar to listen to the artist and enjoy a few more drinks. Because we were staying in the 6th floor, this entitled us to eat breakfast on this floor rather than trek downstairs to the Olive restaurant which was much quieter and easier. The breakfast was amazing. Throughout our stay every member of staff was courteous and helpful. Overall, we had a very enjoyable time and look forward to going back in December.