Great experience, staff very helpful , nothing left to chance. A truly 5 star experience! We will be back!

People working the front desk were really nice. Airco worked well. The hotel feels quite outdated, and while that has its charm, it was also uncomfortable. Bed was rock solid, carpet was a bit iffy, and reception phone was unplugged and I couldn't plug it in to the broken slot. On Friday night the hotel hosted a birthday party in the breakfast area with loud music going until 2am. I could hear it and the bass in my room (even after asking them to turn it down). I slept with earplugs. Not a pleasant stay at all.

Good location. The service could be more customer oriented. Minimal interaction. Nice chocolate shop beside the main entrance.

Good location. The service could be more customer oriented. Minimal interaction. Nice chocolate shop beside the main entrance.

Historic building in the very center of the city. Highly recommended.

Historic building in the very center of the city. Highly recommended.

Ok

Ok

Casa Capsa was a fantastic place to stay, the beds were clean and comfortable, the rooms pristine. The shower was a little finniky, the water pressure was so high it made the showerhead come to life and soak the entire floor. And it was good that the weather was so hot, as the showers took an age to warm up, the cold showers were welcome. The room came equipped with a tea and coffee station, but the kettle had nowhere to plug in unless moved beside the bed, and the milk pods were out of date on arrival. But! The hotel staff were polite and concise, and the place was stunning throughout.

Casa Capsa was a fantastic place to stay, the beds were clean and comfortable, the rooms pristine. The shower was a little finniky, the water pressure was so high it made the showerhead come to life and soak the entire floor. And it was good that the weather was so hot, as the showers took an age to warm up, the cold showers were welcome. The room came equipped with a tea and coffee station, but the kettle had nowhere to plug in unless moved beside the bed, and the milk pods were out of date on arrival. But! The hotel staff were polite and concise, and the place was stunning throughout.

A charming hotel that has a lot of old-world charm. Rooms are nicely appointed and the bedding/beds are comfortable. The Manager and front desk staff are pleasant and professional. The hotel is centally located on a main street close to the old town, a variety of restaurants, as well as museums.

A charming hotel that has a lot of old-world charm. Rooms are nicely appointed and the bedding/beds are comfortable. The Manager and front desk staff are pleasant and professional. The hotel is centally located on a main street close to the old town, a variety of restaurants, as well as museums.

Perfect place to stay

Perfect place to stay

Bad experience. Not recommendable.

Bad experience. Not recommendable.

The help I received at the reception desk was truly amazing on 19/05/24 (morning shift). 2 fantastic people made all the difference to my stay, going well beyond to help me out with my luggages and to get at the airport on time. Thank you so much, you both deserve 5stars for kindness and everything you did to help. I genuinely enjoyed and appreciate everything Casa Capsa had to offer!

The help I received at the reception desk was truly amazing on 19/05/24 (morning shift). 2 fantastic people made all the difference to my stay, going well beyond to help me out with my luggages and to get at the airport on time. Thank you so much, you both deserve 5stars for kindness and everything you did to help. I genuinely enjoyed and appreciate everything Casa Capsa had to offer!

While advertised as a 5-star hotel, my recent experience unfortunately did not meet expectations for service or room quality. Upon check-in, the room had not been thoroughly cleaned from the previous guests, with objects left behind including a stuffed animal, which created an unsettling environment. The carpet was extremely dusty and there was a musty smell, indicating the room had not been well cared for. During our hotel restaurant reservation, we were initially refused seating by a rude waiter for no reason and only after speaking with a manager were we able to be seated. The room's bathroom had several concerning maintenance issues - the bathtub leaked substantially on the floor during use to the point we had to use all the existing towels to mop up the water. The bathwater was also yellow in color when first run (see picture). We requested two additional clean towels from housekeeping given the flooding issues but when checking out, the front desk employee Florian accused us of stealing them and charged us inappropriately. Given these cleanliness, maintenance and customer service issues, I cannot recommend staying here until standards improve. For the price paid, I expected better care and hospitality. Please see attached photos documenting some of the problems encountered during my stay. Management should address these types of lapses to provide guests with a more positive 5-star experience fitting of the hotel's luxury rating and pricing.

While advertised as a 5-star hotel, my recent experience unfortunately did not meet expectations for service or room quality. Upon check-in, the room had not been thoroughly cleaned from the previous guests, with objects left behind including a stuffed animal, which created an unsettling environment. The carpet was extremely dusty and there was a musty smell, indicating the room had not been well cared for. During our hotel restaurant reservation, we were initially refused seating by a rude waiter for no reason and only after speaking with a manager were we able to be seated. The room's bathroom had several concerning maintenance issues - the bathtub leaked substantially on the floor during use to the point we had to use all the existing towels to mop up the water. The bathwater was also yellow in color when first run (see picture). We requested two additional clean towels from housekeeping given the flooding issues but when checking out, the front desk employee Florian accused us of stealing them and charged us inappropriately. Given these cleanliness, maintenance and customer service issues, I cannot recommend staying here until standards improve. For the price paid, I expected better care and hospitality. Please see attached photos documenting some of the problems encountered during my stay. Management should address these types of lapses to provide guests with a more positive 5-star experience fitting of the hotel's luxury rating and pricing.

This hotel still has atmosphere, but mainly due to the coffee and cake shop where the most fantastic people are always ready to give you an outstanding experience. The hotel and the rooms are worn down.

This hotel still has atmosphere, but mainly due to the coffee and cake shop where the most fantastic people are always ready to give you an outstanding experience. The hotel and the rooms are worn down.

Vintage decor. Cozy, warm and welcoming atmosphere.

Vintage decor. Cozy, warm and welcoming atmosphere.

Classy

Classy

This is a grand old hotel that has seen better days. The carpets were clean, but badly stained and worn in places. The front desk was helpful. The breakfast was minimal as there seemed to be very few guests in the hotel.

This is a grand old hotel that has seen better days. The carpets were clean, but badly stained and worn in places. The front desk was helpful. The breakfast was minimal as there seemed to be very few guests in the hotel.

I love that this is in the heart of Old Bucharest. Everything is within walking distance.

I love that this is in the heart of Old Bucharest. Everything is within walking distance.

Locatin

Locatin