We could not check in. The traffic was backed up in front of the hotel. We called requesting information as to where to park. Parking is listed on the website. They told us to drive around until we found a public garage probably a couple blocks away (we had 2 dogs and luggage heading to Florida for our home for hurricane cleanup) and we could uber or wait for $40 valet when it came available. We had already been stuck in traffic so we tried to get the hell out. They told us that it was nonrefundable. We had only booked a hour before arriving not sure of what path the hurricane took. So we are out of $250, 4 hours of our time and a robo text welcoming us at 4:30 am to the hotel .

The staff was amazing! The smell of this hotel was wonderful. I wish I knew the scent. Rooms were very clean and quiet. So close to restaurants and activities. Would stay here again.

The staff was amazing! The smell of this hotel was wonderful. I wish I knew the scent. Rooms were very clean and quiet. So close to restaurants and activities. Would stay here again.

Great Stay.

the embassy suites in Louisville had exceptional staff. everyone was extremely friendly and helpful.

Good.

The hotel was beautiful but very hard to find things and get around. Signs not very visible, especially where elevators are. These things need to be marked clearly or you wonder forever looking for things.

The hotel was beautiful but very hard to find things and get around. Signs not very visible, especially where elevators are. These things need to be marked clearly or you wonder forever looking for things.

Every

Every

Great experience from start to finish. Check in was fast and easy. The hotel is beautiful! Our room was super clean and very spacious. The beds were comfortable and I can not express just how quiet it was. We never heard a sound from the hall or surrounding rooms. Breakfast was delicious too.

Great experience from start to finish. Check in was fast and easy. The hotel is beautiful! Our room was super clean and very spacious. The beds were comfortable and I can not express just how quiet it was. We never heard a sound from the hall or surrounding rooms. Breakfast was delicious too.

Good hotel in a good location downtown especially if going to 4th St. Live and other attractions downtown. The complimentary breakfast and happy hour are awesome. Some of the rooms are starting to show wear and tear and could use a remodel and maybe once monthly deep cleaning - nothing too horrible, just things starting to age. Check-in and check-out were a breeze. The staff was attentive.

Good hotel in a good location downtown especially if going to 4th St. Live and other attractions downtown. The complimentary breakfast and happy hour are awesome. Some of the rooms are starting to show wear and tear and could use a remodel and maybe once monthly deep cleaning - nothing too horrible, just things starting to age. Check-in and check-out were a breeze. The staff was attentive.

The hotel itself was nice and clean, however some of the staff was rude/ swearing in front of guests. Walking up to check in I heard the two women swearing (which isn’t very professional). Another thing was one of the cooks for breakfast that we had two days in a row was beyond rude and short with us. Also at the evening reception, the lady serving drinks turned around and ignored me while she was playing on her phone.

Great spacious rooms, my husband is disabled and his scooter fit in the room, breakfast was delicious, pool was clean. Beds are comfortable. Here on a bourbon trip and was close to a lot!

The hotel itself was nice and clean, however some of the staff was rude/ swearing in front of guests. Walking up to check in I heard the two women swearing (which isn’t very professional). Another thing was one of the cooks for breakfast that we had two days in a row was beyond rude and short with us. Also at the evening reception, the lady serving drinks turned around and ignored me while she was playing on her phone.

Great spacious rooms, my husband is disabled and his scooter fit in the room, breakfast was delicious, pool was clean. Beds are comfortable. Here on a bourbon trip and was close to a lot!

The hotel is modern and in a centralized location for business travelers like myself. 10 minutes from the airport! The staff was attentive, check in and check out were quick and efficient, they had aroma therapy wafting through the main lobby area, the room service meals were huge and delicious, the breakfast was included and had a big tasty variety, the gym was compact but had all the necessary goods including free water bottles and towels, the central air worked perfectly in my suite,and I was placed in a quiet area as I requested. My only complaint was that I requested an extra chair twice and it was never brought. As an aside, I also never ventured out of the hotel because I spotted homeless people and panhandlers right outside my window. Not the hotels fault but just didn’t need to feel uncomfortable so I stayed indoors. Would highly recommend this hotel overall.

The hotel is modern and in a centralized location for business travelers like myself. 10 minutes from the airport! The staff was attentive, check in and check out were quick and efficient, they had aroma therapy wafting through the main lobby area, the room service meals were huge and delicious, the breakfast was included and had a big tasty variety, the gym was compact but had all the necessary goods including free water bottles and towels, the central air worked perfectly in my suite,and I was placed in a quiet area as I requested. My only complaint was that I requested an extra chair twice and it was never brought. As an aside, I also never ventured out of the hotel because I spotted homeless people and panhandlers right outside my window. Not the hotels fault but just didn’t need to feel uncomfortable so I stayed indoors. Would highly recommend this hotel overall.

We really enjoyed the stay and we really liked the room, we would stay here again !!!

I would definitely stay at this location again

AC not working, homeless outside but overall ok

AC not working, homeless outside but overall ok

The hotel is beautiful, well maintained. Great breakfast and complimentary drinks. Very close to restaurants! I would stay here again.

Excellent

The hotel is beautiful, well maintained. Great breakfast and complimentary drinks. Very close to restaurants! I would stay here again.

Excellent

Great hotel!

Great hotel!

Our room and the lobby was beautiful. I didn’t love that the hotel was attached to a CVS and had many people sitting on the street around the entrance.

Our room and the lobby was beautiful. I didn’t love that the hotel was attached to a CVS and had many people sitting on the street around the entrance.