This was a great property to stay at. It was clean and the staff was very helpful. The only reason I did not rate it with 5 stars is that our room card stopped working 2-3 times, which caused us to return to the service desk to get it reset, so we could get back into our room. Other than this, great hotel!

the hotel is awesome! Excellent in comfort and practicality.

the hotel is awesome! Excellent in comfort and practicality.

Ok

Ok

Awesome

Awesome

great hotel! food was good and the infrastructure is beautiful but the beds are incredibly hard to sleep on

great hotel! food was good and the infrastructure is beautiful but the beds are incredibly hard to sleep on

Hotel Porta da Ilha was very clean and comfortable. Shower and water pressure was good, and the shower was easy to use. Breakfast came with the room and included fresh fruit, juices, rolls, and egg dishes. Room service was provided every night of the week from 6-9pm, except Saturday. The room included a small mini-bar. The staff was courteous and helpful, always available with a smile. Laundry service was not provided even when I placed items in the laundry bag.

Hotel Porta da Ilha was very clean and comfortable. Shower and water pressure was good, and the shower was easy to use. Breakfast came with the room and included fresh fruit, juices, rolls, and egg dishes. Room service was provided every night of the week from 6-9pm, except Saturday. The room included a small mini-bar. The staff was courteous and helpful, always available with a smile. Laundry service was not provided even when I placed items in the laundry bag.

Room service only between 6pm and 9pm! And it is advertised as 24/7 I changed hotels because this one was advertised as a 24/7 room service Staff was ok, but the facilities are 3 star at best. I asked for the best view and got something pretty disappointing If you have to do business in the city center then book in advance

Room service only between 6pm and 9pm! And it is advertised as 24/7 I changed hotels because this one was advertised as a 24/7 room service Staff was ok, but the facilities are 3 star at best. I asked for the best view and got something pretty disappointing If you have to do business in the city center then book in advance

Friendly staff.

Friendly staff.

Staff has been very helpful and friendly. Although their English isn’t perfect, they do their best to translate and comprehend our questions and needs spoken in English. Property is well maintained and we felt safe staying here.

Staff has been very helpful and friendly. Although their English isn’t perfect, they do their best to translate and comprehend our questions and needs spoken in English. Property is well maintained and we felt safe staying here.

Clean, location was great!

Hotel in overall is good. We arrived at 12:00 and asked for check-in. Room was ready, but they demanded payment of the 2 hours. I never experienced this before. If the room is ready they should just given us the room as all hotels with good service provide. Minibar was not resupplied.

Hotel in overall is good. We arrived at 12:00 and asked for check-in. Room was ready, but they demanded payment of the 2 hours. I never experienced this before. If the room is ready they should just given us the room as all hotels with good service provide. Minibar was not resupplied.

I arrived at 1:30 pm. I was told that check-in time was 2:00 pm and was not allowed to go to the hotel room. Completed the paperwork for check-in and waited in the lobby with my luggage. At 2:01 the reception clerk then presented me with the room key. I was a little disappointed as all of the other hotels in Brazil where I stayed on this trip also have a 2:00 pm check-in policy but allowed me to check-in a little early. The hotel is clean and modern. It has reasonable prices. Hotel is conveniently located in the city center. Good free breakfast buffett.

I arrived at 1:30 pm. I was told that check-in time was 2:00 pm and was not allowed to go to the hotel room. Completed the paperwork for check-in and waited in the lobby with my luggage. At 2:01 the reception clerk then presented me with the room key. I was a little disappointed as all of the other hotels in Brazil where I stayed on this trip also have a 2:00 pm check-in policy but allowed me to check-in a little early. The hotel is clean and modern. It has reasonable prices. Hotel is conveniently located in the city center. Good free breakfast buffett.

Amazing service, delicious breakfast with lactose-free and vegetarian options. Small room but comfortable. Great location, shops, restaurants and coffee shops close.

Amazing service, delicious breakfast with lactose-free and vegetarian options. Small room but comfortable. Great location, shops, restaurants and coffee shops close.

Everything was above average! The ladies at front desk were superb and very informative! Kudos to Laura and Annie. The rest of the staff was also friendly and professional!

Everything was above average! The ladies at front desk were superb and very informative! Kudos to Laura and Annie. The rest of the staff was also friendly and professional!

Good location. I would had liked to have received parking at the hotel.

Ótimo hotel

Ótimo hotel

Excellent location; staff is friendly Bitten by mosquito on the last night but it's not the hotel's fault.

The hotel was a good price, and relatively comfy for what you pay for! The bed was comfy, there was plenty of storage, and the room was decently clean. I really really liked the big minifridge with plenty of storage. Wifi and A/C worked well too. Where I'd improve: design of cabinet is such that it's easy to hurt your fingers opening the door, room service opens all windows which is nice but mosquitoes can come in, found hair on my "clean" towels, faucet in bathroom didn't work great, and staff didn't allow overnight visitors which was kinda annoying. Overall stay here if you want to save money but don't expect a perfect experience.

The hotel was a good price, and relatively comfy for what you pay for! The bed was comfy, there was plenty of storage, and the room was decently clean. I really really liked the big minifridge with plenty of storage. Wifi and A/C worked well too. Where I'd improve: design of cabinet is such that it's easy to hurt your fingers opening the door, room service opens all windows which is nice but mosquitoes can come in, found hair on my "clean" towels, faucet in bathroom didn't work great, and staff didn't allow overnight visitors which was kinda annoying. Overall stay here if you want to save money but don't expect a perfect experience.