smell of cleaner was so strong i slept in my car. High crime area will not stay there again

Nice place.

Nice place.

I tried to stay here when I need to overnight in GTF. It is easy access and a quiet area. It is close to the shopping areas as well for my needs. I love the morning view at the river next by with walking trails and a fun play ground as well. The staff is always wonderful. The rooms clean and comfy beds. So far I have had good experiences every time.

I tried to stay here when I need to overnight in GTF. It is easy access and a quiet area. It is close to the shopping areas as well for my needs. I love the morning view at the river next by with walking trails and a fun play ground as well. The staff is always wonderful. The rooms clean and comfy beds. So far I have had good experiences every time.

We liked the green public space on the Missouri River available to us directly behind the property. We had a private kitchen to prepare all our meals. They had dishes, utensils, and cookware available. Desk staff was friendly, easily available, and helpful. I interacted quite a bit with Jenn and Nicole - they both were a great help. The assistant manager Eric, and the manager (whose name I did not catch) were also welcoming, and let us know they appreciated us as guests.

My wife and I make a yearly trip to Great Falls to visit family. I was born here and love this town. However, over the last few years we've noticed the quality of this hotel go down hill. Little things over the last few years have added up until this most recent stay where we: -didn't get any fresh towels, and when we asked for some, we were told we had to get dressed, bring our towels down to the front desk, and then they'd supply us some -didn't get any additional pillows despite us asking for only one additional pillow -poor service -the room smelled like mildew and cigarette smoke, despite us staying in a non-smoking room -the mattress was uncomfortable and left my wife and I with sore backs and hips every morning -havent had any room service/cleaning for the entire week we stayed. Also, my wife started having a reaction to something in the room. The only other time she had a reaction like this was when she lived in a house with mold issues. When we complained about some of these things, they blamed corporate policies, and covid (it's 2024...) We absolutely won't be staying here again. We were hoping it'd get better due to its location. But it seems that won't be the case.

My wife and I make a yearly trip to Great Falls to visit family. I was born here and love this town. However, over the last few years we've noticed the quality of this hotel go down hill. Little things over the last few years have added up until this most recent stay where we: -didn't get any fresh towels, and when we asked for some, we were told we had to get dressed, bring our towels down to the front desk, and then they'd supply us some -didn't get any additional pillows despite us asking for only one additional pillow -poor service -the room smelled like mildew and cigarette smoke, despite us staying in a non-smoking room -the mattress was uncomfortable and left my wife and I with sore backs and hips every morning -havent had any room service/cleaning for the entire week we stayed. Also, my wife started having a reaction to something in the room. The only other time she had a reaction like this was when she lived in a house with mold issues. When we complained about some of these things, they blamed corporate policies, and covid (it's 2024...) We absolutely won't be staying here again. We were hoping it'd get better due to its location. But it seems that won't be the case.

The only complaint is that the room smelled a like musty .

The only complaint is that the room smelled a like musty .

Jenn at the front desk was wonderful. She addressed my concerns, always greeted me with a smile, and offered helpful suggestions. Eric was professional, remained calm under pressure (there was a water leak in another room; he kept the hotel informed and it was fixed quickly). A big plus to us was the green space in the back of the hotel that went down to the Missouri River. Picnic tables, benches, playground, great to walk your dog, and you could even get in the river.

Jenn at the front desk was wonderful. She addressed my concerns, always greeted me with a smile, and offered helpful suggestions. Eric was professional, remained calm under pressure (there was a water leak in another room; he kept the hotel informed and it was fixed quickly). A big plus to us was the green space in the back of the hotel that went down to the Missouri River. Picnic tables, benches, playground, great to walk your dog, and you could even get in the river.

Unable to stay, they were overbooked so just provided average rating. Staff a bit snappish when we arrived and told us that they oversold and no room for us, but I suspect they were overwhelmed at the time. They were very helpful when called to have my room charge removed after charging me.

Unable to stay, they were overbooked so just provided average rating. Staff a bit snappish when we arrived and told us that they oversold and no room for us, but I suspect they were overwhelmed at the time. They were very helpful when called to have my room charge removed after charging me.

I enjoyed the stay here . friendly staff

I enjoyed the stay here . friendly staff

It is clean, reasonably priced, convenient. Stopped here multiple times passing through. Nice spot on the river.

It is clean, reasonably priced, convenient. Stopped here multiple times passing through. Nice spot on the river.

Floor drain in room was clogged, weren't able to shower, asst manager was of little help

Floor drain in room was clogged, weren't able to shower, asst manager was of little help

Budget hotel but ok for short stay.

Budget hotel but ok for short stay.

I liked the room it was small and quan. I just wished there breakfast had more choices.

I liked the room it was small and quan. I just wished there breakfast had more choices.

Staff was great and when I checked out early they actually gave me a refund for the night that was booked. Only reason I did not give a five rating was the first night the fire alarm malfunctioned and woke me up twice. 11:40pm and 1:40am

Staff was great and when I checked out early they actually gave me a refund for the night that was booked. Only reason I did not give a five rating was the first night the fire alarm malfunctioned and woke me up twice. 11:40pm and 1:40am

Friendly staff

The room was ok the pillows were terrible. There was no breakfast when we were to there was one both days we stayed.

The room was ok the pillows were terrible. There was no breakfast when we were to there was one both days we stayed.

The hair dryer was not working and did not get a replacement one

The hair dryer was not working and did not get a replacement one

Definitely not a 5 star property, but it is clean and comfortable. My last stay the check in was painfully slow, but I’m guessing the lady was new.