The hotel was very nice and staff was great and very helpful.

Very new hotel. Excellent service. Breakfast is amazing. Just one thing: the view : it’s let’s say… industrial!

We came here knowing nothing about the area and the hotel surroundings. New York is going through some changes, and construction is everywhere. This picture of the hotel is 100 misleading. It's a computer drawing. The entrance to the hotel looks like a back alley. There is a lobby which is cramped and a thousand people in the lobby as its small and they are using it for several different reasons. Next, they do not tell you that you are 200 feet from the Edison electricity power station it's towers and smokestacks. Glad it wasn't nuclear. The hotel is 2 blocks from "the projects" which is one of the most run down and dangerous areas in New York (Queens). Walking anywhere is dangerous. The room itself- though small- was clean and the only respite from it all. That said it was not new and not sound proof- cars honking and worse all the construction "backing up beeps" all morning from 4am were a constant alarm noise. Not a bad experience but not a great one. I was glad to come home.

We came here knowing nothing about the area and the hotel surroundings. New York is going through some changes, and construction is everywhere. This picture of the hotel is 100 misleading. It's a computer drawing. The entrance to the hotel looks like a back alley. There is a lobby which is cramped and a thousand people in the lobby as its small and they are using it for several different reasons. Next, they do not tell you that you are 200 feet from the Edison electricity power station it's towers and smokestacks. Glad it wasn't nuclear. The hotel is 2 blocks from "the projects" which is one of the most run down and dangerous areas in New York (Queens). Walking anywhere is dangerous. The room itself- though small- was clean and the only respite from it all. That said it was not new and not sound proof- cars honking and worse all the construction "backing up beeps" all morning from 4am were a constant alarm noise. Not a bad experience but not a great one. I was glad to come home.

Comfortable room and great location.

Comfortable room and great location.

The room was small but clean, and the staff was awesome. We took the F train from Manhattan to 21st/Queensbridge station, and had a 10-minute walk; the walk is easy, but the neighborhood is NOTHING like what is represented in the Hotels.com pictures. If I had been alone, I wouldn't have cared - I can take care of myself in any neighborhood in NYC, after 40 years of traveling in and out of the city. But this time I had wife and 2 young kids with me, so I am a little upset that the neighborhood pictures are 100% inaccurate. The hotel is right next to low income housing - I have nothing against the quality of nearby housing (everyone needs a place to live, and the quality of your housing is not a reflection of your character), but if you aren't comfortable with that, and you're paying north of $400 a night for a room, Hotels, com should be VERY explicit about the neighborhood in which you'll be starting. That being said, once you're actually inside the hotel, it's quite nice. Wonderful staff, and absolutely FABULOUS breakfast. Manhattan is only 20 minutes away by subway, Long Island City is right next door. No crazy parties going on at the hotel, so it was a peaceful stay. If you want to Uber anywhere, the wait time is 2 minutes or less, because the hotel is close to a lot of things. Apologies for the long review, but I just wanted to give future travelers an honest review. Happy travels!

The room was small but clean, and the staff was awesome. We took the F train from Manhattan to 21st/Queensbridge station, and had a 10-minute walk; the walk is easy, but the neighborhood is NOTHING like what is represented in the Hotels.com pictures. If I had been alone, I wouldn't have cared - I can take care of myself in any neighborhood in NYC, after 40 years of traveling in and out of the city. But this time I had wife and 2 young kids with me, so I am a little upset that the neighborhood pictures are 100% inaccurate. The hotel is right next to low income housing - I have nothing against the quality of nearby housing (everyone needs a place to live, and the quality of your housing is not a reflection of your character), but if you aren't comfortable with that, and you're paying north of $400 a night for a room, Hotels, com should be VERY explicit about the neighborhood in which you'll be starting. That being said, once you're actually inside the hotel, it's quite nice. Wonderful staff, and absolutely FABULOUS breakfast. Manhattan is only 20 minutes away by subway, Long Island City is right next door. No crazy parties going on at the hotel, so it was a peaceful stay. If you want to Uber anywhere, the wait time is 2 minutes or less, because the hotel is close to a lot of things. Apologies for the long review, but I just wanted to give future travelers an honest review. Happy travels!