Stay was good Would loved to had a microwave in the room

Amazing hotel. Beautiful view from my gulf coast double queen bed room. Felt as if I was in a modern penthouse with those views and the backdrop from the amazingly clean and beautiful room. Loved all the amenities. Not sure if pool was heated but it felt as if it was which made it perfect to lounge around the lazy river when nightfall came. Very convenient location. The pier is 10 mins walking east of hotel with shopping, restaurants and fun!! Even enjoyed the spirits available at bar across the street.

Amazing hotel. Beautiful view from my gulf coast double queen bed room. Felt as if I was in a modern penthouse with those views and the backdrop from the amazingly clean and beautiful room. Loved all the amenities. Not sure if pool was heated but it felt as if it was which made it perfect to lounge around the lazy river when nightfall came. Very convenient location. The pier is 10 mins walking east of hotel with shopping, restaurants and fun!! Even enjoyed the spirits available at bar across the street.

Overall, we had a great experience at this hotel & would stay again but the front desk staff sucked. We arrived the Hyatt PCB for our "mini moon" - a little trip after our wedding. I called the night before arriving to confirm our room would be on a high floor, the woman I spoke with had an attitude about the reason for my call, but confirmed that I paid for & will be placed on a high floor. We arrive the next day & the man checking us in was not enthused to be there & it showed. We are then told our room is on the 4th floor (out of 11). I tell him "no, I confirmed last night we are on a high floor." He tells me there is nothing else available. After these two experiences with the front desk workers, I'm upset that this might be a sneak peek into what our stay will be like. The front desk was dry, blunt, & unenthused about providing any kind of customer service. Frankly, they sucked. Therefore, I avoided the front desk for the rest of our stay & things were great. Our room was beautiful. We spent a lot of time in the Lazy River & Pool. Great area with lots of seating & great access to the bar & restaurant menu. They provided the best wings & burger I think I've ever had. There was nothing super special about it, it was just done really well. The bartenders, waitstaff, & housekeeping staff were absolutely LOVELY. They clearly had an understanding of customer service. I recommend staying on the ocean side of the building. Other side, can get loud if there is an event in town.

Overall, we had a great experience at this hotel & would stay again but the front desk staff sucked. We arrived the Hyatt PCB for our "mini moon" - a little trip after our wedding. I called the night before arriving to confirm our room would be on a high floor, the woman I spoke with had an attitude about the reason for my call, but confirmed that I paid for & will be placed on a high floor. We arrive the next day & the man checking us in was not enthused to be there & it showed. We are then told our room is on the 4th floor (out of 11). I tell him "no, I confirmed last night we are on a high floor." He tells me there is nothing else available. After these two experiences with the front desk workers, I'm upset that this might be a sneak peek into what our stay will be like. The front desk was dry, blunt, & unenthused about providing any kind of customer service. Frankly, they sucked. Therefore, I avoided the front desk for the rest of our stay & things were great. Our room was beautiful. We spent a lot of time in the Lazy River & Pool. Great area with lots of seating & great access to the bar & restaurant menu. They provided the best wings & burger I think I've ever had. There was nothing super special about it, it was just done really well. The bartenders, waitstaff, & housekeeping staff were absolutely LOVELY. They clearly had an understanding of customer service. I recommend staying on the ocean side of the building. Other side, can get loud if there is an event in town.

Standard housekeeping stated with the hotel were not given. No services were met on our 6 night stay.

Standard housekeeping stated with the hotel were not given. No services were met on our 6 night stay.

First time here. Had a great time. Look forward to going back.

First time here. Had a great time. Look forward to going back.

3rd time staying here over the last 2-3 years. Love the location and hotel overall. Great pool. Good restaurant. Gorgeous lobby.

3rd time staying here over the last 2-3 years. Love the location and hotel overall. Great pool. Good restaurant. Gorgeous lobby.

Loved it!

Loved it!

It took too long to check in and check out 20 minutes. Also had to wait for luggage cart.

It took too long to check in and check out 20 minutes. Also had to wait for luggage cart.

They only gave me one roll of toilet paper. There were 5 of us in the family and I was asking for it for two days and they never brought it to me. I had to go buy it and go to the reception to ask why I couldn't bring any paper and they gave it to me the night before I left. I loved the hotel but it's really annoying to have to go around asking for what should already be in the bathroom.

They only gave me one roll of toilet paper. There were 5 of us in the family and I was asking for it for two days and they never brought it to me. I had to go buy it and go to the reception to ask why I couldn't bring any paper and they gave it to me the night before I left. I loved the hotel but it's really annoying to have to go around asking for what should already be in the bathroom.

It was amazing

It was amazing

Outstanding stay

Outstanding stay

Great place to for the beach.

Me and the hubby stayed 4 nights. Wonderful staff!!! Breakfast was good and really enjoyed my balcony room looking out at the ocean. Pool was nice and then just a few more steps we was on the beach. Really enjoyed our stay and will be staying again.

Very new an very nice

The staff here was among the nicest I've ever encountered.

This hotel is clean with easy access to the beach. The pool and lazy river are awesome! Free breakfast with decent options.

Charged $50 to check in early after being told our room was ready. Wouldn’t allow a late check out. A lot of smoking at the pool and beach areas. No umbrellas one day. Staff was overall rude and not willing to help. Our balcony next door was smoking pot constantly which kept us from being able to enjoy our balcony.

Very clean

Very clean

Loved this hotel! We checked in early and loved our room! The bed was a little too soft and made my back hurt but other than that everything was awesome! The pool is amazing. The view was beautiful. We will definitely stay here again.

Loved this hotel! We checked in early and loved our room! The bed was a little too soft and made my back hurt but other than that everything was awesome! The pool is amazing. The view was beautiful. We will definitely stay here again.

The breakfast options were the best I’ve ever had. Clean room and the balcony was nice!