Breakfast service was amazing as well as cleaning services

Breakfast service was amazing as well as cleaning services

There was mold on walls in most of rooms

There was mold on walls in most of rooms

What an amazing place. My husband and I have decided moving forward we will always stay there when we go to Tulum. I have to admit that the noises coming from the other rooms were kind of annoying. But we decided to make the best of it

What an amazing place. My husband and I have decided moving forward we will always stay there when we go to Tulum. I have to admit that the noises coming from the other rooms were kind of annoying. But we decided to make the best of it

The front desk staff was amazing, the room was beautiful, the pool was so relaxing and gorgeous. We intentionally asked them not to clean our room since it was such a short trip. They surprised me for my birthday was balloons and cake in the room, which was so thoughtful. But while cleaning the room to set up the balloons, my AirPods were stolen off the night stand. I used the find my AirPods feature on my phone to locate them, 15 minutes away in an apartment complex. I should have put them in the safe, but I assumed that no one would be in the room since we didn’t ask to have it cleaned. They said all we could do was file a report with the police, but we were flying out early the next morning and needed to go to sleep. Very sad by the theft as the stay otherwise was wonderful.

The front desk staff was amazing, the room was beautiful, the pool was so relaxing and gorgeous. We intentionally asked them not to clean our room since it was such a short trip. They surprised me for my birthday was balloons and cake in the room, which was so thoughtful. But while cleaning the room to set up the balloons, my AirPods were stolen off the night stand. I used the find my AirPods feature on my phone to locate them, 15 minutes away in an apartment complex. I should have put them in the safe, but I assumed that no one would be in the room since we didn’t ask to have it cleaned. They said all we could do was file a report with the police, but we were flying out early the next morning and needed to go to sleep. Very sad by the theft as the stay otherwise was wonderful.

I enjoyed my short stay. They were welcoming and available. If you’re interested in transportation services, be sure to book your own in advance. That’s not included. Also be mindful of the hours of operation for staff. Ask what time they arrive and depart for the day. Especially if you intend to check out early.

I enjoyed my short stay. They were welcoming and available. If you’re interested in transportation services, be sure to book your own in advance. That’s not included. Also be mindful of the hours of operation for staff. Ask what time they arrive and depart for the day. Especially if you intend to check out early.

we had an amazing stay, the staff was wonderful & the rooms were perfect . will definitely stay again.

we had an amazing stay, the staff was wonderful & the rooms were perfect . will definitely stay again.

Nice place

Nice place

I was walking distance away from a block of restaurants and clothing, stores and local supermarkets and I was about 15 minutes from the beach downtown tourist area. The taxis were the only thing they were expensive.

I was walking distance away from a block of restaurants and clothing, stores and local supermarkets and I was about 15 minutes from the beach downtown tourist area. The taxis were the only thing they were expensive.

Property is located in great location with parking provided. There is tons of construction in front of the hotel and around so it is noisy but this is the case for most of Tulum right now.

Property is located in great location with parking provided. There is tons of construction in front of the hotel and around so it is noisy but this is the case for most of Tulum right now.

Unfortunately it is not are expected

Unfortunately it is not are expected

The room was very dusty. The floor was filthy. I had to ask for a cloth to wipe down the furniture. The breakfast area didn’t have much condiments like syrup for example. There were ants crawling all along the space. Not very sanitary. Pool was not clean so we didn’t end up going in. There is construction all around the building. No fresh air was available due to windows being screwed shut. Barely any hot water in the shower. The room looks good in photos, lacking in person.

The room was very dusty. The floor was filthy. I had to ask for a cloth to wipe down the furniture. The breakfast area didn’t have much condiments like syrup for example. There were ants crawling all along the space. Not very sanitary. Pool was not clean so we didn’t end up going in. There is construction all around the building. No fresh air was available due to windows being screwed shut. Barely any hot water in the shower. The room looks good in photos, lacking in person.

Great hotel, welcoming lobby, really beautiful. However, telling us the room next door would only be separated by a sliding door would have been appreciated, we didn't felt we were in a private suite.

Great hotel, welcoming lobby, really beautiful. However, telling us the room next door would only be separated by a sliding door would have been appreciated, we didn't felt we were in a private suite.

Loved staying here it was SUPER convenient. Right next to the main strip in La Veleta, a nice cheap and delicious taco stand, full kitchen, quiet, convenient. The only thing missing was if the pool got some sun :( then it would be PERFECT! Still would stay again :)

Loved staying here it was SUPER convenient. Right next to the main strip in La Veleta, a nice cheap and delicious taco stand, full kitchen, quiet, convenient. The only thing missing was if the pool got some sun :( then it would be PERFECT! Still would stay again :)

Hotel was cute, comfortable bed, clean and spacious. They helped bring luggage up the stairs which was very much appreciated. The hotel itself is very close to many restaurants and shopping downtown!

Hotel was cute, comfortable bed, clean and spacious. They helped bring luggage up the stairs which was very much appreciated. The hotel itself is very close to many restaurants and shopping downtown!

Very friendly staff. We checked in and we were suprised to have a bigger room than expected. Very beautiful place. I recommend

Nice garden, nice room and confortable bed. The pool area is pretty nice as well BUT our room was separated from the only guest's one by a sliding door. You can hear everything, from the cell phone vibration to the whispering of the other guests. Even the light come through from the side and the bottom of the door. We shorted our stay. If intimacy and quietness matters, be advised.

Nice garden, nice room and confortable bed. The pool area is pretty nice as well BUT our room was separated from the only guest's one by a sliding door. You can hear everything, from the cell phone vibration to the whispering of the other guests. Even the light come through from the side and the bottom of the door. We shorted our stay. If intimacy and quietness matters, be advised.

Very friendly staff. We checked in and we were suprised to have a bigger room than expected. Very beautiful place. I recommend