When we got there, they gave us someone else's room. The first night, we kept waking up from the heat as the air conditioning could not keep up to the demand in that part of the hotel. They changed our room the next day instead of trying to fix it. When they moved our belongings, the threw out all of our refrigerated goods. When we gave them the bill, they paid it but were not happy that we replenished our water. The last room was much better, but the sink did not retain water well, so it leaked all over the floor. Most of the staff were nice. Others didn't care.

When we got there, they gave us someone else's room. The first night, we kept waking up from the heat as the air conditioning could not keep up to the demand in that part of the hotel. They changed our room the next day instead of trying to fix it. When they moved our belongings, the threw out all of our refrigerated goods. When we gave them the bill, they paid it but were not happy that we replenished our water. The last room was much better, but the sink did not retain water well, so it leaked all over the floor. Most of the staff were nice. Others didn't care.

Television service was not user friendly, and did not provide English options. All other aspects were very good.

Television service was not user friendly, and did not provide English options. All other aspects were very good.

The hotel is very nice and clean and well decorated. Staffs are so friendly. Breakfast is beyond the expectation.

The hotel is very nice and clean and well decorated. Staffs are so friendly. Breakfast is beyond the expectation.

Great staff , nice hotel, good parking and great breakfast although we are all still scared of Covid so no buffet. The air conditioning did not work in the room. It’s needs it. Very hot at night. I mentioned this to the staff

Great staff , nice hotel, good parking and great breakfast although we are all still scared of Covid so no buffet. The air conditioning did not work in the room. It’s needs it. Very hot at night. I mentioned this to the staff

Good transit near Pisa Airport.

Good transit near Pisa Airport.

people are extremely nice and helpfull we go every month for business and very satisfied

people are extremely nice and helpfull we go every month for business and very satisfied

Excellent service very nice people and friendly service excellent A nice little hotel

Excellent service very nice people and friendly service excellent A nice little hotel

For business stay, it is the best.

For business stay, it is the best.

Nice hotel, friendly staff, but a little bit further from the center of Prato than i expected

Nice hotel, friendly staff, but a little bit further from the center of Prato than i expected

Pillows were like stones. So hard, it gave me a headache

Pillows were like stones. So hard, it gave me a headache

Very nice and clean hotel. Friendly staff. Great breakfast

Very nice and clean hotel. Friendly staff. Great breakfast

if you want to work in Prato is this hotel perfect to reach in a short time everywhere. it is good situated. Everything is good in this hotel

if you want to work in Prato is this hotel perfect to reach in a short time everywhere. it is good situated. Everything is good in this hotel

The listing indicated the hotel had an airport shuttle which was the main reason for choosing the hotel. However, when we arrived, there was no shuttle and our family had to take two taxis to the airport. The hotel and staff and dining were all nice, just no shuttle.

The listing indicated the hotel had an airport shuttle which was the main reason for choosing the hotel. However, when we arrived, there was no shuttle and our family had to take two taxis to the airport. The hotel and staff and dining were all nice, just no shuttle.

Great convenient location

Great convenient location

Air did not work, just blew around hot air. Worst breakfast in my whole life. If you got there in the last half there was almost no food. Internet did not work in room or lobby. Staff treated you like you were not wanted, so why go.

Air did not work, just blew around hot air. Worst breakfast in my whole life. If you got there in the last half there was almost no food. Internet did not work in room or lobby. Staff treated you like you were not wanted, so why go.

Before open yours suitcases: 1. Check mini bar with list 2. Don't touch old fashion TV ( I had to pay 13 Euro ! )

Before open yours suitcases: 1. Check mini bar with list 2. Don't touch old fashion TV ( I had to pay 13 Euro ! )