water collects in shower

water collects in shower

The rooms were clean with amazing views. The plus was breakfast opened at 4:30am to accommodate hiking Machu Picchu start times.

The rooms were clean with amazing views. The plus was breakfast opened at 4:30am to accommodate hiking Machu Picchu start times.

Good service

Good service

Excellent, staff ver helpful, breakfast buffet ver good and fresh. Location right in the middle of everything

Excellent, staff ver helpful, breakfast buffet ver good and fresh. Location right in the middle of everything

Decent place but could use a little touch up and modernization. It’s located all the way at the southeast end of the lower tracks. The map on Hotels.com is a bit misleading. Staff was very friendly and attentive to our needs. Good place to stay if you are budget conscious.

Decent place but could use a little touch up and modernization. It’s located all the way at the southeast end of the lower tracks. The map on Hotels.com is a bit misleading. Staff was very friendly and attentive to our needs. Good place to stay if you are budget conscious.

This property was terrible. Not only is there noise from all the trains that are nearby, but you can also smell the exhaust within the whole building. The bathrooms were also not cleaned very well. Also, we were forced to cancel our stay here the same day we arrived due to a strike from the local railroad and Machu Picchu workers. The hotel did not offer any partial or full refund for the incovenience. We had to rebook and leave immediately because no trains would be running possibly for several days and we would not be able to leave Aguas Calientes which is only accessible by train. No cars or taxis can access this region. REALLY TERRIBLE

This property was terrible. Not only is there noise from all the trains that are nearby, but you can also smell the exhaust within the whole building. The bathrooms were also not cleaned very well. Also, we were forced to cancel our stay here the same day we arrived due to a strike from the local railroad and Machu Picchu workers. The hotel did not offer any partial or full refund for the incovenience. We had to rebook and leave immediately because no trains would be running possibly for several days and we would not be able to leave Aguas Calientes which is only accessible by train. No cars or taxis can access this region. REALLY TERRIBLE

It is very well located, where the train arrives. Close to where the buses to Machu Picchu leave, places to eat and the craft market. Room 108, which I was assigned, has a very nice view of the river and appears to be well presented. However, it has poor air quality, since the air does not circulate and there is a strong sense of humidity. I couldn't tell if it was from the wall (it was recently painted), or from the mattress. I couldn't sleep because of it.

It is very well located, where the train arrives. Close to where the buses to Machu Picchu leave, places to eat and the craft market. Room 108, which I was assigned, has a very nice view of the river and appears to be well presented. However, it has poor air quality, since the air does not circulate and there is a strong sense of humidity. I couldn't tell if it was from the wall (it was recently painted), or from the mattress. I couldn't sleep because of it.

Location and thoughtful, helpful staff.

Location and thoughtful, helpful staff.

Nice room and gorgeous view of the river and mountains. The hotel is located very close to the train station and is next to several top rated restaurants in Aguas Calientes. Would stay here again.

Nice room and gorgeous view of the river and mountains. The hotel is located very close to the train station and is next to several top rated restaurants in Aguas Calientes. Would stay here again.

Great location, big room and good view from the room.

Great location, big room and good view from the room.

Wow this hotel was amazing. Super clean nice room. The staff amazing. The lady at the lobby was so friendly and helpful. Actually she went above and beyond as I had already checked out of my room and waiting for my train to go back to Cusco, I went for a long hike. When I went to pick up my luggage I made the comment that I wanted to change because I probably smell like a pig due to the hike. She offered me a room to take a shower despite of the fact that I already checked out. Amazing.

Wow this hotel was amazing. Super clean nice room. The staff amazing. The lady at the lobby was so friendly and helpful. Actually she went above and beyond as I had already checked out of my room and waiting for my train to go back to Cusco, I went for a long hike. When I went to pick up my luggage I made the comment that I wanted to change because I probably smell like a pig due to the hike. She offered me a room to take a shower despite of the fact that I already checked out. Amazing.

Great location. Great view out of the windows. The room was a bit cold and the wifi was slow. But overall was a great place stay.

Great location. Great view out of the windows. The room was a bit cold and the wifi was slow. But overall was a great place stay.

Great customer service Very convenient location Very polite staff.

Great customer service Very convenient location Very polite staff.

This hotel was convenient to the train station and restaurants. They serve a good breakfast with beautiful views of the river. Nothing fancy but clean, basic and affordable.

Clean, kind service, convenient to train station and bus pickup. Good restaurant next door.

Clean, kind service, convenient to train station and bus pickup. Good restaurant next door.

The Hotel was pretty good. It was clean, it had a nice view of the river and it was only a few minute's walk from anything. The good thing was that the hotel served breakfast started at 4:30 am which allows one to eat before catching the early bus up to Machu Picchu. The issues I had were that I reserved the Panoramic room with the River view and they tried to put me in a normal room. They quickly corrected the issue. The other issue is that I reserved the hotel for a price in $$ but on check-in, they converted the fee to Soles and charged me the equivalent of about $9 more. When I caught it, later on, the other receptionist said he couldn't change it and tried to show me that the conversion was correct by using a higher conversion factor on a calculator. I ended up disputing the difference on my credit card instead.

The Hotel was pretty good. It was clean, it had a nice view of the river and it was only a few minute's walk from anything. The good thing was that the hotel served breakfast started at 4:30 am which allows one to eat before catching the early bus up to Machu Picchu. The issues I had were that I reserved the Panoramic room with the River view and they tried to put me in a normal room. They quickly corrected the issue. The other issue is that I reserved the hotel for a price in $$ but on check-in, they converted the fee to Soles and charged me the equivalent of about $9 more. When I caught it, later on, the other receptionist said he couldn't change it and tried to show me that the conversion was correct by using a higher conversion factor on a calculator. I ended up disputing the difference on my credit card instead.

The hotel is just steps away from the train station. The hotel was quiet, clean and good breakfast. Service was nice and pleasant.