The room we had was a 2 bed queen basic room, the price we got it for was great and even just being a basic room it was decent! The pool is a bit cold, the hot tub is good. Had breakfast at their restaurant which was great!

Was good like it. They need to have better housekeeping

Room late and there was a white powder room was ran down carpets stains water heater was going out in room . I would or rather slept in my car

The staff.was absolutely fantastic helpful and accommodating. They deserve a raise. We were on 3rd floor. Couldnt use balcony due to renovations. Had a screw on place to avoid opening more than 4 inches. We were concerned that was a fire hazard.not.being able to escape if there is a fire. Those floors should have been shut down during remodel. Also knowing about the wheel trip was booked would have been nice. Dishes were left in dishwasher when we got to room. They had been cleaned, just not put away a good deep clean throughout is a good idea too.

Room late and there was a white powder room was ran down carpets stains water heater was going out in room . I would or rather slept in my car

The room was ran down and stuffy and musky. Lighting was back and some things didnt work. Check in was at 4 but our room was not ready until 6.

the women at the desk was awesome, so kind. they were running behind and we checked in an hour late, but she made it awesome anyway.

the women at the desk was awesome, so kind. they were running behind and we checked in an hour late, but she made it awesome anyway.

The front desk person was very nice, a little slow, but he had his process and did great. The property is getting run down in many areas but our room was very clean although dated. We were not able to go out on the deck because of renovations that were taking place, but we still had the view. We enjoyed our stay.

The room was not ready we had to wait 45mins passed check in. The room was dirty and smelled will not stay there sgain.

The room was not ready we had to wait 45mins passed check in. The room was dirty and smelled will not stay there sgain.

The staff was very friendly. It's an older hotel

The staff was very friendly. It's an older hotel

I have to say that the ladies who assisted with my check in process were TERRIFIC. I just wish that there could have been a better solution to the lack of room cleaners on staff. I was not pleased with the wait, but I know they were doing their best. As a suggestion, may I recommend text alerts to inform incoming guests of any delays that might occur? I appreciate your consideration and time for reading my message.

We paid for an ocean view room and when we arrived we were told we could not go out on the decks. The ocean is hard to view because the windows are dirty and old, there is not an option to take a picture. Had I known the decks were closed I would have paid for the cheaper option. They have put screws on the sliders so they do not open and we were told there is a fee if the screw is removed. They are tight on the towels, you must return the towels to get new towels. Our room was nice. Elevator broke while we were there.

I have to say that the ladies who assisted with my check in process were TERRIFIC. I just wish that there could have been a better solution to the lack of room cleaners on staff. I was not pleased with the wait, but I know they were doing their best. As a suggestion, may I recommend text alerts to inform incoming guests of any delays that might occur? I appreciate your consideration and time for reading my message.

We paid for an ocean view room and when we arrived we were told we could not go out on the decks. The ocean is hard to view because the windows are dirty and old, there is not an option to take a picture. Had I known the decks were closed I would have paid for the cheaper option. They have put screws on the sliders so they do not open and we were told there is a fee if the screw is removed. They are tight on the towels, you must return the towels to get new towels. Our room was nice. Elevator broke while we were there.

The place is really run down. Our toilet was coming up out of floor. Very old and needs some tlc!!!!

Very unfortunate that this property is not being taken care of. When we got there our room was not stocked with anything, I had to wait for them to bring stuff. The hot tub was filthy and unusable. Couldn't go out onto the balconies as they were under renovation. Couldn't get the restaurant to answer the phone so not sure why they say they have room service. I asked for handicap room and ended up on the third floor. The TV in the bedroom wouldn't work at all.

Very unfortunate that this property is not being taken care of. When we got there our room was not stocked with anything, I had to wait for them to bring stuff. The hot tub was filthy and unusable. Couldn't go out onto the balconies as they were under renovation. Couldn't get the restaurant to answer the phone so not sure why they say they have room service. I asked for handicap room and ended up on the third floor. The TV in the bedroom wouldn't work at all.

The place is really run down. Our toilet was coming up out of floor. Very old and needs some tlc!!!!

Unique access to the beach! Didn't like having to go up to the 3rd floor, walk ALL the way to end of floor just to get a bucket of ice! Also no towels in room! Had to go to office to get them. Counter people very courteous!

Unique access to the beach! Didn't like having to go up to the 3rd floor, walk ALL the way to end of floor just to get a bucket of ice! Also no towels in room! Had to go to office to get them. Counter people very courteous!

Staff was very accommodating and friendly. However we had no prior notice; until checking in, that our balcony was off limits. A balcony with an ocean view, is half the reason we chose this hotel. Really disappointed. Secondly our room was really not cleaned well. There was someone’s hair in the shower, the toilet was not cleaned, there was cereal on the kitchen floor, and candy wrappers until the living chairs. Seemed like the room had a real quick once over cleaning.

Rooms were not ready at check in. This happened to several guests.

Rooms were not ready at check in. This happened to several guests.

Staff was very accommodating and friendly. However we had no prior notice; until checking in, that our balcony was off limits. A balcony with an ocean view, is half the reason we chose this hotel. Really disappointed. Secondly our room was really not cleaned well. There was someone’s hair in the shower, the toilet was not cleaned, there was cereal on the kitchen floor, and candy wrappers until the living chairs. Seemed like the room had a real quick once over cleaning.

I liked the place until they told you that you couldn't go on the balcony, they even put a screw in the door so people couldn't go out. You could open the door a few inches that was it the reason behind it was they are renovating. Also the bed and couch was very uncomfortable my back was hurting too much we left a day early. Everything else was good.

I liked the place until they told you that you couldn't go on the balcony, they even put a screw in the door so people couldn't go out. You could open the door a few inches that was it the reason behind it was they are renovating. Also the bed and couch was very uncomfortable my back was hurting too much we left a day early. Everything else was good.

We weren't able to get into our room until 7 because it wasn't ready and then once we finally were able to get in we found that it wasn't really cleaned and found numerous disturbing items left in the room. We have been staying there at least a few times a year for several years and I was extremely disappointed this time. The only good thing was the front desk staff, they remained calm and polite during all of our issues along with numerous other people that were complaining about similar problems.

We weren't able to get into our room until 7 because it wasn't ready and then once we finally were able to get in we found that it wasn't really cleaned and found numerous disturbing items left in the room. We have been staying there at least a few times a year for several years and I was extremely disappointed this time. The only good thing was the front desk staff, they remained calm and polite during all of our issues along with numerous other people that were complaining about similar problems.

Been to the Polynesian many times over the past 2 decades. The place was exceptionally clean, with no strange odors for a pet friendly room. Our 3rd floor balcony was off limits, so I suspect some external renovations are needed. No a/c is my only criticism.