This was a centrally located excellent, modern hotel with great beds, great breakfast and as we lived on 4th floor also very quiet within the room.

This was a centrally located excellent, modern hotel with great beds, great breakfast and as we lived on 4th floor also very quiet within the room.

The hotel was very modern and clean and close to the railway station (2 stops away). The staff were all friendly. Small breakfast buffet was great. I would stay at this hotel again definitely and highly recommend it to anyone who would stay in Lugano.

The hotel was very modern and clean and close to the railway station (2 stops away). The staff were all friendly. Small breakfast buffet was great. I would stay at this hotel again definitely and highly recommend it to anyone who would stay in Lugano.

Nice clean hotel with a great breakfast. Staff are super friendly and helpful. Katla at the breakfast restaurant is exceptionally pleasant and friendly. Great way to start your day by meeting such a nice lady.

Nice clean hotel with a great breakfast. Staff are super friendly and helpful. Katla at the breakfast restaurant is exceptionally pleasant and friendly. Great way to start your day by meeting such a nice lady.

Very clean and excellent service

Very clean and excellent service

Perfect location, easy walk to city centre and excellent service from the staff.

Perfect location, easy walk to city centre and excellent service from the staff.

Right in town. Easy bus stop. Wonderful breakfast. And charming, effusively welcoming older Crotian lady made us cappuccino every morning. Will not forget her.

Right in town. Easy bus stop. Wonderful breakfast. And charming, effusively welcoming older Crotian lady made us cappuccino every morning. Will not forget her.

Incredible place to stay, was a comfortable AND SPACIOUS CLEAN ROOM.

Incredible place to stay, was a comfortable AND SPACIOUS CLEAN ROOM.

Very clean. We’d prefer the toilet & shower to have its own room, not just hidden behind a curtain.

Very clean. We’d prefer the toilet & shower to have its own room, not just hidden behind a curtain.

Very new and modern. Great spacious rooms. It’s certainly not 4 stars, but we had a very pleasant stay. And shout out to Katia - she made us feel very special and welcome! It’s around 15 mins walk to the main areas, but a nice quiet hotel room. Which we appreciated. Definitely recommend!

Very new and modern. Great spacious rooms. It’s certainly not 4 stars, but we had a very pleasant stay. And shout out to Katia - she made us feel very special and welcome! It’s around 15 mins walk to the main areas, but a nice quiet hotel room. Which we appreciated. Definitely recommend!

Nice clean hotel. Wonderful friendly staff. Great breakfast. 5 minute easy bus ride to center of Lugano. We enjoyed our stay.

Nice clean hotel. Wonderful friendly staff. Great breakfast. 5 minute easy bus ride to center of Lugano. We enjoyed our stay.

The stay was pleasant but it was definitely not a 4-star hotel. It was more like an upgraded ibis, friendly (except one manager looking guy at the reception) but basic service and super standard facilities & breakfast without any special charms. No complaints, but I would stay at a different hotel of the same star-rating next time which I stayed before in the area. Location was good.

The stay was pleasant but it was definitely not a 4-star hotel. It was more like an upgraded ibis, friendly (except one manager looking guy at the reception) but basic service and super standard facilities & breakfast without any special charms. No complaints, but I would stay at a different hotel of the same star-rating next time which I stayed before in the area. Location was good.

Very clean and modern hotel that is in a nice, quiet location. It is walkable to the old city and lake (flat sidewalk, roughly 15 minutes). The staff were friendly.

The hotel was nice, but really didn’t look like a 4 star hotel.

The hotel was nice, but really didn’t look like a 4 star hotel.

All services were excellent, room is modern ,clean and good furntied. staff was friendly

All services were excellent, room is modern ,clean and good furntied. staff was friendly

Clean and great breakfast service

Great room, friendly staff and delicious breakfast. Location is good.

Friendly and professional yet down-to-earth staff. Katia at the breakfast service was one of a kind, someone you won't forget about. She was relaxed, charmy and "everywhere" at the same time - great hospitality! The hotel is 10 minutes from the lake, and it's fresh and clean. The only downside was the pillow which to me was too thick. All in all, very good stay!

Friendly and professional yet down-to-earth staff. Katia at the breakfast service was one of a kind, someone you won't forget about. She was relaxed, charmy and "everywhere" at the same time - great hospitality! The hotel is 10 minutes from the lake, and it's fresh and clean. The only downside was the pillow which to me was too thick. All in all, very good stay!

After check in, turned on the air conditioning unit beginning temperature of 22... After a few hours the temperature had climbed 22..23.. 24.. I had called and spoke with Sergio at the front desk, he had come up to take a look. The unit was indeed on and running full speed.. he simply turned to temperature request to 10 and assured that it will be fine in an hour or two.. it continued to climb 24.. 25.. and 26 by midnight.. I had opened the window to do the best I could to cool the room down, the best I could get it down by in the morning was 23/24. Was unable to sleep, was very uncomfortable and had better stays far out in the low country of Appenzell.. certainly not a city 4 star hotel where I booked the best room they had. Very unpleased, I spoke with Tatiana upon checkout and explained the situation once more. She issued a sincere apology, but was unable to do anything for me since we booked through Expedia. Looking for some assistance please, booking through this service has left me in a position of inconvenience.