I stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!

I stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!

There are not too many places to get food at walking distance.

There are not too many places to get food at walking distance.

The hotel itself was nice but our room was old looking and needs an update, especially the bathroom. The water ran extremely hot to extremely cold. We only stayed one night as this was not our only destination.

The hotel itself was nice but our room was old looking and needs an update, especially the bathroom. The water ran extremely hot to extremely cold. We only stayed one night as this was not our only destination.

My fiancee came to pick me up at the hotel came to my room to wait for me to finish getting ready .and i was charge for an additional person in the room ,their explanation was that if she waited in the toom more than an hour even if she did not stay, i had to pay for her .when i first checked in i mentioned that my fiancee would be picking me up and they daid as long as she doesn't stay no problem. At check out they changed me for her.also metion we would have to sit in the lobby only for an hour .like in prison .no vents in rooms ,noise comes into rooms at all hours ,i was lucky if i got 3 hours sleep every night .also black mold in bathroom.

My fiancee came to pick me up at the hotel came to my room to wait for me to finish getting ready .and i was charge for an additional person in the room ,their explanation was that if she waited in the toom more than an hour even if she did not stay, i had to pay for her .when i first checked in i mentioned that my fiancee would be picking me up and they daid as long as she doesn't stay no problem. At check out they changed me for her.also metion we would have to sit in the lobby only for an hour .like in prison .no vents in rooms ,noise comes into rooms at all hours ,i was lucky if i got 3 hours sleep every night .also black mold in bathroom.

Very nice inside. Recently remodled and updated. Will be staying there again in the future.

Very nice inside. Recently remodled and updated. Will be staying there again in the future.

Nice hotel close to historic center of Quito, close to the bus station and restaurants. Comfortable and nice place

Nice hotel close to historic center of Quito, close to the bus station and restaurants. Comfortable and nice place

This was a quality hotel with a great and helpful staff. The room was clean and comfortable. They had coffee, tea, and water available at most times. The breakfast was very good. If you're sensitive to noise, you may want to request a room away from the street. I would definitely stay here again.

This was a quality hotel with a great and helpful staff. The room was clean and comfortable. They had coffee, tea, and water available at most times. The breakfast was very good. If you're sensitive to noise, you may want to request a room away from the street. I would definitely stay here again.

My stay was satisfiying, room clean n staff was nice n welcoming

My stay was satisfiying, room clean n staff was nice n welcoming

Everything was excellent only with the check out they can't found my payment they going to charge me double because they told that my reservation was made for expedia

Everything was excellent only with the check out they can't found my payment they going to charge me double because they told that my reservation was made for expedia

The service is phenomenal!!!!! With that said, there is ZERO air conditioning available. The staff though brought me a huge fan immediately which was great. I got a bit of altitude sickness and they immediately brought me complimentary cocoa tea. The location is a short cab ride away from the Foch sector which is great for nightlife. A lot of bars and clubs to choose from. The area the hotel is in gets shady at night so I'd suggest cabbing it wherever you go.

The service is phenomenal!!!!! With that said, there is ZERO air conditioning available. The staff though brought me a huge fan immediately which was great. I got a bit of altitude sickness and they immediately brought me complimentary cocoa tea. The location is a short cab ride away from the Foch sector which is great for nightlife. A lot of bars and clubs to choose from. The area the hotel is in gets shady at night so I'd suggest cabbing it wherever you go.

When you are tall, don't go here. The beds are very short. Then they make you pay more for a larger bed. not correct.

When you are tall, don't go here. The beds are very short. Then they make you pay more for a larger bed. not correct.

For a hotel rated as 4 star it does not have aircondition. The restaurant does not have vegetarian options also.

For a hotel rated as 4 star it does not have aircondition. The restaurant does not have vegetarian options also.

it was a pleasant stay.hotel is nice and clean

it was a pleasant stay.hotel is nice and clean

The hotel service was excellent. The receptionist and other employees are extremely helpful and will attend to any questions/concerns that one may have. The beds were extremely hard which made sleeping difficult and one could hear the cars passing by during the night.

The hotel service was excellent. The receptionist and other employees are extremely helpful and will attend to any questions/concerns that one may have. The beds were extremely hard which made sleeping difficult and one could hear the cars passing by during the night.

Great stay, staff was super helpful.

Great stay, staff was super helpful.

I'm afraid this was one of the most disappointing experiences I've ever had in a hotel. We had to change our room the second day because there were men working literally right outside our window, a fact that the front desk seemed not to know anything about. There were also a pair of dogs that barked constantly. Not the hotel's fault of course but still... horribly annoying. We also found out that there was going to be a wedding that night in the hotel... directly below us. We moved up a floor and over one room and were awoken at 2:30 in the morning (after being told that 2 am was the limit for noise) because the party had been extended to 3 am. As for the room itself, it was functional but had no character. The floor was filthy to the point where we had to designate a foot-cleaning towel, had to ask for more toilet paper, no body lotion in the room (though they do provide other amenities that were fine). Everyone at the hotel was very nice but we had to remind them two and three times to look up our requests for restaurant recommendations, other information, etc. Also the hotel is on a very loud main road and there is nothing to do in the immediate vicinity. You have to talk at least 10 minutes to get anywhere. Definitely not worth it, I'm afraid.

I'm afraid this was one of the most disappointing experiences I've ever had in a hotel. We had to change our room the second day because there were men working literally right outside our window, a fact that the front desk seemed not to know anything about. There were also a pair of dogs that barked constantly. Not the hotel's fault of course but still... horribly annoying. We also found out that there was going to be a wedding that night in the hotel... directly below us. We moved up a floor and over one room and were awoken at 2:30 in the morning (after being told that 2 am was the limit for noise) because the party had been extended to 3 am. As for the room itself, it was functional but had no character. The floor was filthy to the point where we had to designate a foot-cleaning towel, had to ask for more toilet paper, no body lotion in the room (though they do provide other amenities that were fine). Everyone at the hotel was very nice but we had to remind them two and three times to look up our requests for restaurant recommendations, other information, etc. Also the hotel is on a very loud main road and there is nothing to do in the immediate vicinity. You have to talk at least 10 minutes to get anywhere. Definitely not worth it, I'm afraid.