No tv remote in the room. The sink in the bathroom was blocked. On checking in was asked why we had a quad triple room as there was only 2 of us and they had to be shown there was only 2 of us not 4. The entrance is beautiful. The rooms lack attention.

They should reduce the starts to one. I can write a small book about the bad experiences we had but let me list some that comes to my mind. First their address is even written wrongly in Hotels.com after driving around and using the search in Google Map we found the hotel. when we informed the reception about the issue, he said Google is your friend ! We received only one card for the room even we were 3 persons and they dont give more. There is only one single soap in the bathroom and the washing liquid wich is 4 in one (shampoo, handwashm bodywash and balsam) is mixed with water! You need to pay deposit in Tunis Dinar (dont accept EU or USD) for beach towels and the room TV control! The "All inclusive" its not really All inclusive, you need to pay for all alcoholic beverages. The entertainment machines such as table ice hockey can eat your money and they just tell you it has a problem. The beach is full of plastic garbages and some spiky things goes to your foot. The food tastes very bad and I really suggest they need to change their head chef. such a large hotel doesnt have a single iron and they dont lend it to. There was one elevator and 8 floors (do the math with the waiting time) the entertainment at nights is given to super amatuer employees. There is a guy who is employee of the hotel and tries to sell you Pirate ship exusrion with dolphines and belly dance... We didnt see any dolphines and there were no belly dancer.

They should reduce the starts to one. I can write a small book about the bad experiences we had but let me list some that comes to my mind. First their address is even written wrongly in Hotels.com after driving around and using the search in Google Map we found the hotel. when we informed the reception about the issue, he said Google is your friend ! We received only one card for the room even we were 3 persons and they dont give more. There is only one single soap in the bathroom and the washing liquid wich is 4 in one (shampoo, handwashm bodywash and balsam) is mixed with water! You need to pay deposit in Tunis Dinar (dont accept EU or USD) for beach towels and the room TV control! The "All inclusive" its not really All inclusive, you need to pay for all alcoholic beverages. The entertainment machines such as table ice hockey can eat your money and they just tell you it has a problem. The beach is full of plastic garbages and some spiky things goes to your foot. The food tastes very bad and I really suggest they need to change their head chef. such a large hotel doesnt have a single iron and they dont lend it to. There was one elevator and 8 floors (do the math with the waiting time) the entertainment at nights is given to super amatuer employees. There is a guy who is employee of the hotel and tries to sell you Pirate ship exusrion with dolphines and belly dance... We didnt see any dolphines and there were no belly dancer.

Staff are not service minded and you need to spend time to solve issues. I booked a family room with see view but we got room facing the street! Booked all-inclusive but had to pay for alcoholic beverages or cocktails. The food was just ok and not so good quality!

Staff are not service minded and you need to spend time to solve issues. I booked a family room with see view but we got room facing the street! Booked all-inclusive but had to pay for alcoholic beverages or cocktails. The food was just ok and not so good quality!

The hotel is well located and very affordable but the receptionist is the worse receptionist I have ever seen in my life. Slow and unprofessional. Many clients are standing or asked to wait for 30/45 minutes until he found the reservation. Despite confirmation from Expedia showed by many of them...he is not not busy but he asked customers to be patient for 45 minutes...other hotels in Sousse provide an email address and ask customers to forward confirmation received by emails to the email address... elsewhere in Sousse, the check In is fast. He gives a bad image of an hotel despite working for an hotel which is well located, very affordable and well equipped...customer service is the only star making an hotel shining!

The hotel is well located and very affordable but the receptionist is the worse receptionist I have ever seen in my life. Slow and unprofessional. Many clients are standing or asked to wait for 30/45 minutes until he found the reservation. Despite confirmation from Expedia showed by many of them...he is not not busy but he asked customers to be patient for 45 minutes...other hotels in Sousse provide an email address and ask customers to forward confirmation received by emails to the email address... elsewhere in Sousse, the check In is fast. He gives a bad image of an hotel despite working for an hotel which is well located, very affordable and well equipped...customer service is the only star making an hotel shining!

The hotel is very well located, very affordable, offering all amenities you would think of...the only issue is with the very very poor customer service level, from the parking to the receptionist via employees working in the restaurant...such a waste as the hotel is very well equipped and very affordable

The hotel is very well located, very affordable, offering all amenities you would think of...the only issue is with the very very poor customer service level, from the parking to the receptionist via employees working in the restaurant...such a waste as the hotel is very well equipped and very affordable

Please don’t choice this hotel it’s terrible choice

Please don’t choice this hotel it’s terrible choice

Good room, nice memories, great view

Good room, nice memories, great view

It wasn't good, the beds were full of insects (ants). We couldn't sleep well

It wasn't good, the beds were full of insects (ants). We couldn't sleep well

Overall a really nice stay, the strip and shopping area is walkable distance. Sadly my room was dirty and full of sand when i arrived, and when the cleaners would clean the room they would only replace the towels and make the bed and not sweep/ mop the floor

Overall a really nice stay, the strip and shopping area is walkable distance. Sadly my room was dirty and full of sand when i arrived, and when the cleaners would clean the room they would only replace the towels and make the bed and not sweep/ mop the floor

Dirty No AC I just stay 1 night and it’s horrible

Dirty No AC I just stay 1 night and it’s horrible

Parking is terrible , if you don’t tip them they tell you there is no spots available! Every time you leave and come back no parking ! Pool is under construction, garden area is a disaster , under beds 1/2 inch of dust and filth , you have to pay 10 dt deposit to get a tv remote control that you never get back when you checkout because the receptionist will take it for him self , there is never any money available if you want to change some currency , not even $100 ! Breakfast has the worst coffe , cheap fruits and cheap pastries. Peoples smoking everywhere and the hotel staff didn’t seem to care ! Smells like cigarettes everywhere, air conditioning is off ! Bar closes at 11.45 !

Parking is terrible , if you don’t tip them they tell you there is no spots available! Every time you leave and come back no parking ! Pool is under construction, garden area is a disaster , under beds 1/2 inch of dust and filth , you have to pay 10 dt deposit to get a tv remote control that you never get back when you checkout because the receptionist will take it for him self , there is never any money available if you want to change some currency , not even $100 ! Breakfast has the worst coffe , cheap fruits and cheap pastries. Peoples smoking everywhere and the hotel staff didn’t seem to care ! Smells like cigarettes everywhere, air conditioning is off ! Bar closes at 11.45 !

I won’t recommend anyone to spent there money in this place. Not only the photos online are deceiving, the rooms are cold even with the heat on, staff is not really friendly as well.

I won’t recommend anyone to spent there money in this place. Not only the photos online are deceiving, the rooms are cold even with the heat on, staff is not really friendly as well.

The most horrible hotel experience.

The most horrible hotel experience.

Very very dirty hotel worse services ever this hotel does not worth $1 for the night i get sick after diner i with i could post picture of cockroach in the food And the customers services is the worse ever dont get blind by the picture in the web all wrong

The worst hotel ever been from the checkin in till the check out, the room very dirty, slept once in prison was still better than this hotel, the only posetive was the location

The worst hotel ever been from the checkin in till the check out, the room very dirty, slept once in prison was still better than this hotel, the only posetive was the location

Check in took 20 minutes Tried to have me pay again Carpets severely stained Elevators sometimes work sometimes not Lights in hallways some work some don’t Booked double bed room ended up with room with 4 beds stuffed into it No remote for TV No towels or toiletries, I had to ask for them three times No towels for swimming pool either Safe batteries dead Beds not made Just two plugs in the room far away from the beds Bathroom floods Shower broken Curtain in disrepair and falls Towel hanger barely hanging on Pool is extreme unhygienic, got sick a couple hours after Day beds look like they were through a hurricane and scattered everywhere Staff extremely rude and unprofessional They will say things are included with your package and then try to extort money for it after. Be specially careful when asking for water. Meat is undercooked, other food is cold You couldn’t pay me enough money to come back here. If this was anywhere else this hotel would be shut down. I truly feel sorry for the families coming here for vacation. Luckily we only had to spend one night in this hell hole.

We had a nice stay at the hotel. The hotel has a great sea view and a private beach. The pool is very nice and well maintained. The decorations in the room was old and a bit dirty and the shower stand was broken. We enjoyed the buffet dinner (lots of vegetarian options) but we had to pay for water which was pretty annoying.

We had a nice stay at the hotel. The hotel has a great sea view and a private beach. The pool is very nice and well maintained. The decorations in the room was old and a bit dirty and the shower stand was broken. We enjoyed the buffet dinner (lots of vegetarian options) but we had to pay for water which was pretty annoying.

The hotel is located near a beach. The food is horrible and repeated and you get tired having the same thing breakfast lunch and dinner . The staff is really nice. But the room are not comfortable at all.