Excellent customer service from the moment we stepped on the property. Professional, knowledgeable, and friendly staff. I’m very particular about cleanliness of an hotel and room, not just beautiful decor. The room and common areas were gorgeous, clean and exceeded my expectations and standards. Key card required to access room floors for added safety and security. Walkable to many restaurants, shops, and entertainment. This is my DC home away from home whenever I visit. Fabulous job Conrad!!! We will be back soon!!

Synopsis: Great staff, beautiful building. Room was disappointing. Details: Reserved a room as a birthday gift to myself. Based on the rate, I expected higher quality than I’ve experienced at other hotels. Unfortunately, as soon as I entered my room, my expectations were shattered. I immediately noticed the worn, stained carpet. Moving over to the couch, I saw that it was splattered with white spots of unknown origin. I also saw that the wooden chair was visibly worn. The bathroom was beautifully appointed and contained fresh towels and supplies. However, the water in the shower never rose above lukewarm in the two times I used it (early evening and early morning). Lastly, the lighting system didn’t seem to work properly. The light buttons were labeled, but some didn’t actually work to control the areas referenced on their label. I ended up using a flashlight to avoid waking my family up due to the lack of light control. Positives: The staff were WONDERFUL, and the common areas of the building were immaculate. The lobby and elevator areas even had a wonderful, fresh scent.

Excellent customer service from the moment we stepped on the property. Professional, knowledgeable, and friendly staff. I’m very particular about cleanliness of an hotel and room, not just beautiful decor. The room and common areas were gorgeous, clean and exceeded my expectations and standards. Key card required to access room floors for added safety and security. Walkable to many restaurants, shops, and entertainment. This is my DC home away from home whenever I visit. Fabulous job Conrad!!! We will be back soon!!

Synopsis: Great staff, beautiful building. Room was disappointing. Details: Reserved a room as a birthday gift to myself. Based on the rate, I expected higher quality than I’ve experienced at other hotels. Unfortunately, as soon as I entered my room, my expectations were shattered. I immediately noticed the worn, stained carpet. Moving over to the couch, I saw that it was splattered with white spots of unknown origin. I also saw that the wooden chair was visibly worn. The bathroom was beautifully appointed and contained fresh towels and supplies. However, the water in the shower never rose above lukewarm in the two times I used it (early evening and early morning). Lastly, the lighting system didn’t seem to work properly. The light buttons were labeled, but some didn’t actually work to control the areas referenced on their label. I ended up using a flashlight to avoid waking my family up due to the lack of light control. Positives: The staff were WONDERFUL, and the common areas of the building were immaculate. The lobby and elevator areas even had a wonderful, fresh scent.

It was a perfect location

It was a perfect location

Great service!

Great service!

I loved the hotel

I loved the hotel

Well worth the money spent for the weekend!

Loved my stay!

Loved my stay!

Loved the decor and service. View was fabulous

Loved the decor and service. View was fabulous

In the middle of city, clean, can go to different places in the area walking, shopping.

In the middle of city, clean, can go to different places in the area walking, shopping.

William at Estuary Bar was amazing! He made the best Old Fashion and has great customer service.

William at Estuary Bar was amazing! He made the best Old Fashion and has great customer service.

Great room, clean, superb and friendly staff, terrific location.

Great room, clean, superb and friendly staff, terrific location.

It was my husband’s birthday and I had called ahead to see if they could put some balloons in the room. It was here waiting for us along with a bottle of Prosecco! Oscar and the others at the front desk were so helpful and attentive at making sure the arrangements were made and that it was a surprise. In addition, the room was spacious modern, and comfortable for us and our teenage sons. The shower is great and large and stylish bathroom. Will definitely stay at the DC Conrad again!

It was my husband’s birthday and I had called ahead to see if they could put some balloons in the room. It was here waiting for us along with a bottle of Prosecco! Oscar and the others at the front desk were so helpful and attentive at making sure the arrangements were made and that it was a surprise. In addition, the room was spacious modern, and comfortable for us and our teenage sons. The shower is great and large and stylish bathroom. Will definitely stay at the DC Conrad again!

I very much disliked our stay. Upon arrival, we were told that since we booked through Expedia, that I would not receive my Hilton status (Gold - lost Diamond last month) points or benefits, i.e. free breakfast, executive lounge, upgrades, etc. Our room was terrible, hot mini fridge, shower/tub wouldn't drain, equivalent to an average Hampton hotel room. I would never stay here again.

I very much disliked our stay. Upon arrival, we were told that since we booked through Expedia, that I would not receive my Hilton status (Gold - lost Diamond last month) points or benefits, i.e. free breakfast, executive lounge, upgrades, etc. Our room was terrible, hot mini fridge, shower/tub wouldn't drain, equivalent to an average Hampton hotel room. I would never stay here again.

The attention to detail was phenomenal, first time staying at the Conrad, & I can't imagine staying at any other hotel, the service, the amenities & the staffade this the best weekend in DC!

The attention to detail was phenomenal, first time staying at the Conrad, & I can't imagine staying at any other hotel, the service, the amenities & the staffade this the best weekend in DC!

Wonderful

Wonderful

The room was spacious, clean and quiet. The bed was so awful and I struggled to get a good nights sleep. The restaurant in the hotel is a must and each day we went to breakfast the servers remembered us. Such pleasant interactions with every person that works here.

The room was spacious, clean and quiet. The bed was so awful and I struggled to get a good nights sleep. The restaurant in the hotel is a must and each day we went to breakfast the servers remembered us. Such pleasant interactions with every person that works here.

Staff is excellent!