Average

Average

Great place to stay. Everyone was friendly.

Great place to stay. Everyone was friendly.

Rooms were clean and updated.

Rooms were clean and updated.

The property overall is clean and acceptable but in need of maintanence. The suite we checked into, the bathroom door lock was broken so we asked for another suite given we had young kids with us. The second suite they gave us also had the same issue ( no way to keep the sliding door on bathroom shut unless someone stood there guarding the door - a major inconvenience but also safety concern with a toddler). The day we checked out, the elevators were broken and we had to carry all our luggage down from the third floor. The staff did not even acknowledge this or offer any assisstance ( just signs on elevator that it is broken!)

The property overall is clean and acceptable but in need of maintanence. The suite we checked into, the bathroom door lock was broken so we asked for another suite given we had young kids with us. The second suite they gave us also had the same issue ( no way to keep the sliding door on bathroom shut unless someone stood there guarding the door - a major inconvenience but also safety concern with a toddler). The day we checked out, the elevators were broken and we had to carry all our luggage down from the third floor. The staff did not even acknowledge this or offer any assisstance ( just signs on elevator that it is broken!)

Room wasnt the cleanest. But the breakfast was the main problem the food wasnt stocked and there wasnt much of it. It was also messy

Room wasnt the cleanest. But the breakfast was the main problem the food wasnt stocked and there wasnt much of it. It was also messy

Close to the mall and very spacious rooms.

Close to the mall and very spacious rooms.

I gave a generous three-star rating, but I wouldn’t return for another stay. If I’m paying $200 for one night, I’d expect my room to be clean. My towels and pillowcases were stained, and toilet and the bathroom floors were visibly dirty. I chose to wear my sandals in the shower as it was also stained and dirty. I look forward to a shower after a long day of travel, so I was disappointed that, after my shower here, I did not feel clean. As for the service, the man at the front desk did a great job considering he appeared to be running the entire hotel alone. Checking in took quite a bit of time, but I don’t fault him for it as I’d imagine some additional help would have allowed him to be more efficient. He had several guests to attend to at one time. When I returned to the front desk later to ask for a few extra toiletries, he promised to send some to my room as soon as he could, and somehow, amongst everything else he was doing, he hurried down to my room to provide the extra toiletries. Surely, between the prices of the rooms and the costs cut in cleaning supplies, SpringHill Suites could afford to hire this poor man a coworker.

I gave a generous three-star rating, but I wouldn’t return for another stay. If I’m paying $200 for one night, I’d expect my room to be clean. My towels and pillowcases were stained, and toilet and the bathroom floors were visibly dirty. I chose to wear my sandals in the shower as it was also stained and dirty. I look forward to a shower after a long day of travel, so I was disappointed that, after my shower here, I did not feel clean. As for the service, the man at the front desk did a great job considering he appeared to be running the entire hotel alone. Checking in took quite a bit of time, but I don’t fault him for it as I’d imagine some additional help would have allowed him to be more efficient. He had several guests to attend to at one time. When I returned to the front desk later to ask for a few extra toiletries, he promised to send some to my room as soon as he could, and somehow, amongst everything else he was doing, he hurried down to my room to provide the extra toiletries. Surely, between the prices of the rooms and the costs cut in cleaning supplies, SpringHill Suites could afford to hire this poor man a coworker.

Floor in room was not clean, no bedding for sofa bed, shower was disgusting

Floor in room was not clean, no bedding for sofa bed, shower was disgusting

Nice stay no complaints

Nice stay no complaints

The hotel's entrance is poorly marked, and there is only one way in. One side of the hotel has a parking lot that is not controlled by the hotel. This means I had people living in their cars show up and park outside my window. I did feel safe having car lights shining in my room starting at 11:00 pm through 2:00 am as the person got ready for bed in their pickup truck. The bed looking into the bathroom. So as I laid there I looked at the bathroom sink and mirror.

Check in attendant was spectacular and very welcoming upon arrival and seeing her throughout our stay. All areas were clean, room was spacious, clean, and comfortable. Beds were great. Great location. Very happy with our stay.

Check in attendant was spectacular and very welcoming upon arrival and seeing her throughout our stay. All areas were clean, room was spacious, clean, and comfortable. Beds were great. Great location. Very happy with our stay.

The hotel's entrance is poorly marked, and there is only one way in. One side of the hotel has a parking lot that is not controlled by the hotel. This means I had people living in their cars show up and park outside my window. I did feel safe having car lights shining in my room starting at 11:00 pm through 2:00 am as the person got ready for bed in their pickup truck. The bed looking into the bathroom. So as I laid there I looked at the bathroom sink and mirror.

Very clean, updated, modern, and comfortable beds! Rooms were spacious and clean. Front desk girl (who was a manager) was so kind and accommodating — checked us in quickly and gave us a free bottle of water because we were all so thirsty but it was very late at night and we just needed to get to bed. Thank you!!!

Very clean, updated, modern, and comfortable beds! Rooms were spacious and clean. Front desk girl (who was a manager) was so kind and accommodating — checked us in quickly and gave us a free bottle of water because we were all so thirsty but it was very late at night and we just needed to get to bed. Thank you!!!

Clean and provided what we needed.

Clean and provided what we needed.

Was great

Was great

Great rooms and clean. Pool was nice. Staff was friendly

Great rooms and clean. Pool was nice. Staff was friendly

Nice place and super friendly staff

Nice place and super friendly staff