Great stay

Great stay

Asked for a ground floor room and turned up and was given room at the top 3 floors no lifts, loads of flies, and cockroches in room, and didn't know the hotel was on a very steep hill, pool was dirty and sides was all coming apart from the wall, and people keeping sunbeds and nothing done about it, would not recommend this hotel for people with mobility problem

Asked for a ground floor room and turned up and was given room at the top 3 floors no lifts, loads of flies, and cockroches in room, and didn't know the hotel was on a very steep hill, pool was dirty and sides was all coming apart from the wall, and people keeping sunbeds and nothing done about it, would not recommend this hotel for people with mobility problem

It was not as it was advertised, which was no fault of Hotels.com. Labranda El Dorado didn't update their website after they "upgraded" their apartments. They stripped it of character. Lacked a lot. No Bathtub, which was advertised. No oven, just a stove top, also advertised. Ensuite not up to standard at all. Very dirty, hairdryer a disaster. Not an ounce of character in the place. Overlooking what looked like Building site from the balconies.

It was not as it was advertised, which was no fault of Hotels.com. Labranda El Dorado didn't update their website after they "upgraded" their apartments. They stripped it of character. Lacked a lot. No Bathtub, which was advertised. No oven, just a stove top, also advertised. Ensuite not up to standard at all. Very dirty, hairdryer a disaster. Not an ounce of character in the place. Overlooking what looked like Building site from the balconies.

Great location between the old and new town, 2 fine pools with plenty of sunbeds available. All staff were very pleasant and friendly. The property was a little tired but spacious with 2 balconies and nice sea views. The shower was powerful but it did throw a river of water out into the apartment and 2 towels needed on floor to mop up . Overall we would happily return here.

Great location between the old and new town, 2 fine pools with plenty of sunbeds available. All staff were very pleasant and friendly. The property was a little tired but spacious with 2 balconies and nice sea views. The shower was powerful but it did throw a river of water out into the apartment and 2 towels needed on floor to mop up . Overall we would happily return here.

Received a message 2 days before departure to say I had been moved to a new hotel as there was a “breakdown” at the hotel. No chance to rearrange ( or offer) and was placed at Labranda Cocoteros. Not in the part of town I wanted and in very poor condition. Not a good experience

Received a message 2 days before departure to say I had been moved to a new hotel as there was a “breakdown” at the hotel. No chance to rearrange ( or offer) and was placed at Labranda Cocoteros. Not in the part of town I wanted and in very poor condition. Not a good experience

Apartment (B12) was very spacious and clean. Had ants in counter tops a lot but managed them with spray. Bedrooms and view fantastic. Another couch or chair indoors would have been very useful and there was plenty of space for it. Loved our stay, great location, sun loungers plentiful, pool great. Staff fantastic.

Apartment (B12) was very spacious and clean. Had ants in counter tops a lot but managed them with spray. Bedrooms and view fantastic. Another couch or chair indoors would have been very useful and there was plenty of space for it. Loved our stay, great location, sun loungers plentiful, pool great. Staff fantastic.

The rooms are very tired - bedsheets were fine. Towel change every day. We chose this hotel for a pool with sunbeds but they were so dirty and the matresses also, that we did not use them at all. Value for money - you get what you pay for - 5 out of 10.

The rooms are very tired - bedsheets were fine. Towel change every day. We chose this hotel for a pool with sunbeds but they were so dirty and the matresses also, that we did not use them at all. Value for money - you get what you pay for - 5 out of 10.

The grounds of the hotel were spotless. The rooms however were not. Rooms need cleaned more often and fresh towels provided. Most staff spoke no English but were friendly. Reception staff were very friendly.

The grounds of the hotel were spotless. The rooms however were not. Rooms need cleaned more often and fresh towels provided. Most staff spoke no English but were friendly. Reception staff were very friendly.

Lovely complex ~ centrally situated ~ staff very helpful ~ apartment could do with updating.

Lovely complex ~ centrally situated ~ staff very helpful ~ apartment could do with updating.

Location was good. Property in need of refurbishment. Found a live cockroach in my bed on the first night!! Reported to reception and was told if i saw another one to report it. Was not offered anothet apartment. Two days later woke to find another cockroach on my pillow...that was it,we checked out straight away.

Location was good. Property in need of refurbishment. Found a live cockroach in my bed on the first night!! Reported to reception and was told if i saw another one to report it. Was not offered anothet apartment. Two days later woke to find another cockroach on my pillow...that was it,we checked out straight away.

It was an excellent complex and close to lots of nice places - we would definitely go back there again - in fact we are looking to go again next year - thank you for a most welcome stay :-)👍

It was an excellent complex and close to lots of nice places - we would definitely go back there again - in fact we are looking to go again next year - thank you for a most welcome stay :-)👍

Very clean and very friendly stayed there 9 years ago great location

Very clean and very friendly stayed there 9 years ago great location

Room was serviceable if a tad tired. Staff were pleasant enough. Hotel in good location close to port and main beach. Wifi connection poor. Resort ok if you are a beach baby and get good weather. I am not and we did not. Lanzarote itself very samey.

Room was serviceable if a tad tired. Staff were pleasant enough. Hotel in good location close to port and main beach. Wifi connection poor. Resort ok if you are a beach baby and get good weather. I am not and we did not. Lanzarote itself very samey.

Facilities pool etc are very good - kids loved the heated pool - gardens and communal areas well maintained - rooms in need of a bit of refurb - but great value plus five days a week maid service. Laundry wash available any time at extra charge of five euros a wash. We asked to change on night one to a different room and this was accommodated in a very friendly and efficient manner the following day. Rooms clean and basic but suited us - need upgrading and I believe is happening - would we return? Definitely

Facilities pool etc are very good - kids loved the heated pool - gardens and communal areas well maintained - rooms in need of a bit of refurb - but great value plus five days a week maid service. Laundry wash available any time at extra charge of five euros a wash. We asked to change on night one to a different room and this was accommodated in a very friendly and efficient manner the following day. Rooms clean and basic but suited us - need upgrading and I believe is happening - would we return? Definitely

This is the best hotel we stayed in Puerto del carmen，consider we had spend six weeks here this year，very close to everything，close to beach ，close to old town，shopping center just out of the back gate，specially my husband‘s favorite restaurant just hundred yards away，and our room got sea view over look the pool，love it，highly recommend。

This is the best hotel we stayed in Puerto del carmen，consider we had spend six weeks here this year，very close to everything，close to beach ，close to old town，shopping center just out of the back gate，specially my husband‘s favorite restaurant just hundred yards away，and our room got sea view over look the pool，love it，highly recommend。

Very basic and not entirely clean

Very basic and not entirely clean