Great stay for 3 nights. Had multiple problems with the key card that didn’t work on the door. Plate fell down from the ceiling once we open the door to the room. Was promised that the supervisor would contact us after check out. Heard nothing. Not a 4 star experience for us.

Great stay for 3 nights. Had multiple problems with the key card that didn’t work on the door. Plate fell down from the ceiling once we open the door to the room. Was promised that the supervisor would contact us after check out. Heard nothing. Not a 4 star experience for us.

Well keep rooms and excellent staff

Well keep rooms and excellent staff

Pros: (1) The courteous behavior of the staff. (2) The fast and easy check-in and check-out process. Cons: I'm generally happy with my stay (8 nights), but there are two issues that I found annoying. (1) The windows are not double-glazed or sound-insulated, and outside noise can easily be heard inside the room. Even though my room was on the sixth floor, I was woken up several times at night by outside noises. (2) The cleaners come every day and knock on the door. As I do not speak Spanish, it was difficult to communicate that I did not need cleaning. Even when I’m not in the room, I find it unacceptable for the cleaners to enter and clean without permission.

Great staff and views

Great staff and views

Pros: (1) The courteous behavior of the staff. (2) The fast and easy check-in and check-out process. Cons: I'm generally happy with my stay (8 nights), but there are two issues that I found annoying. (1) The windows are not double-glazed or sound-insulated, and outside noise can easily be heard inside the room. Even though my room was on the sixth floor, I was woken up several times at night by outside noises. (2) The cleaners come every day and knock on the door. As I do not speak Spanish, it was difficult to communicate that I did not need cleaning. Even when I’m not in the room, I find it unacceptable for the cleaners to enter and clean without permission.

There was a strong cigarette smell on the 10th floor where my room was although the hotel doesn't allow smoking and has no balcony so people were careless and probably smoked in their rooms. The room was clean but the walls were a bit dirty and the bathroom door was damaged. The shower had a very low pressure as well as the tap! Otherwise very clean sheets and towels!

There was a strong cigarette smell on the 10th floor where my room was although the hotel doesn't allow smoking and has no balcony so people were careless and probably smoked in their rooms. The room was clean but the walls were a bit dirty and the bathroom door was damaged. The shower had a very low pressure as well as the tap! Otherwise very clean sheets and towels!

I booked the standard room and it was everything we needed and spotlessly clean. It doesn’t have things like coffee making, robes etc but I knew that when booked the cheapest standard room. The air conditioning was great and needed! The location is brilliant - across the street from central market, very close to tram and walkable to all areas including port and beach. There is a lovely lobby area with free chilled water and fruit. There is not really a restaurant - but with so many choices we wouldn’t have dined there anyway as it was great to get out and about. The airport bus stops directly in front of hotel if you needed it. Reception staff excellent. Would definitely stay again if in Alicante.

I booked the standard room and it was everything we needed and spotlessly clean. It doesn’t have things like coffee making, robes etc but I knew that when booked the cheapest standard room. The air conditioning was great and needed! The location is brilliant - across the street from central market, very close to tram and walkable to all areas including port and beach. There is a lovely lobby area with free chilled water and fruit. There is not really a restaurant - but with so many choices we wouldn’t have dined there anyway as it was great to get out and about. The airport bus stops directly in front of hotel if you needed it. Reception staff excellent. Would definitely stay again if in Alicante.

Great

Great

Perfect location for all bars,restaurants,beach. Lovely room.

Perfect location for all bars,restaurants,beach. Lovely room.

In-room phone did not work. No iron available. Hotels.com rewards not honoured, however quiet and functional, albeit a little tired. Good breakfast

In-room phone did not work. No iron available. Hotels.com rewards not honoured, however quiet and functional, albeit a little tired. Good breakfast

Generally ok but no facilities to make a hot drink in the room.

Generally ok but no facilities to make a hot drink in the room.

Stayed at this hotel many times. It's great, this time we waited 30 minutes for our double room, though, we had booked a double room. Also, we tried to be eco friendly with the towels, but, ended up with one set of our used towels. We were told the house keeper would deliver, but , they did not. On reflection I will just put all towels on floor. have never had a complaint about this hotel before. I will still return to this hotel.

Stayed at this hotel many times. It's great, this time we waited 30 minutes for our double room, though, we had booked a double room. Also, we tried to be eco friendly with the towels, but, ended up with one set of our used towels. We were told the house keeper would deliver, but , they did not. On reflection I will just put all towels on floor. have never had a complaint about this hotel before. I will still return to this hotel.

I stayed in a junior suite, plenty of space, clean and most of all it is in a great location! I would definitely stay here again.

I stayed in a junior suite, plenty of space, clean and most of all it is in a great location! I would definitely stay here again.

There was no amenities, no robe or slippers. I had stayed at others Eurostars and this is the only one that I felt a little disappointed

There was no amenities, no robe or slippers. I had stayed at others Eurostars and this is the only one that I felt a little disappointed

Great location,nice big room, No english channels on TV.

Great location,nice big room, No english channels on TV.

Absolute amazing stay with great breakfast, lovely room, great front desk and fantastic sauna. Only thing I would say is please get satellite or cable tv for UK guests, one whole week of just BBC and ITV channels was challenging and we can't stream stuff due to idiot Brexit decision.

Absolute amazing stay with great breakfast, lovely room, great front desk and fantastic sauna. Only thing I would say is please get satellite or cable tv for UK guests, one whole week of just BBC and ITV channels was challenging and we can't stream stuff due to idiot Brexit decision.

Excellent location

Excellent location