First of all, don't bring a car here. They have next to no parking in the tightest car park, yet hundreds of rooms. The view isn't like you'll see in the pictures, the green is all gone, the surrounding areas that were green are brown and dead and wastelandish. only 1 member of staff was genuinely helpful and kind, an older gentleman, 5 stars to him. The rest of the team were rude and snappy and unbelievably unhelpful. They don't give you beds, but army cots. Ignore the silverfish while you stay here, the wildlife was there first... Oh and for some reason, they painted over their beautiful white building, with a greyish magnolia. Some very nice restaurants in the local town and everyone there was sweet and helpful, but you'll never meet them because you should never stay here.

I enjoyed the ocean facing view and the calmness. Reception was very helpful and professional.

I enjoyed the ocean facing view and the calmness. Reception was very helpful and professional.

Hotel has limited parking. May be risky to park outside of hotel grounds even if you are lucky to find something... Rental cars are an easy target. Busy streets and no where nice walk near the hotel. The water on the island is no good. Hotel does not provide drinking water except at dinner. You need to go and buy your own. The smell of smoke is everywhere in this hotel, Had to move rooms as it smelt so bad. Management insisted it was a non smoking room... however they provide ashtrays in the room for guests. No signs anywhere not to smoke. No areas in the outside areas for non smokers. Some people smoking in hallways. This is essentially a smoking hotel and is encouraged.. free bus to the city is fine.. but check times. Generally this whole area is not great... very heavy traffic and unless you enjoy just sitting on chair in the sun, not much to do. On a day trip up the mountain by rental car we were robbed. All our documents were taken including passports. Fortunately they took the money and threw the bag in a ditch. We had a "samsung smart tag" in the bag and after 2-3 hours found it with most of the documents left in the bag. Met someone else the same day who was also robbed - damage to their car. researching the internet getting robbed is routine on this island. Be very careful. We changed our flights to leave asap and will never be back.

Hotel has limited parking. May be risky to park outside of hotel grounds even if you are lucky to find something... Rental cars are an easy target. Busy streets and no where nice walk near the hotel. The water on the island is no good. Hotel does not provide drinking water except at dinner. You need to go and buy your own. The smell of smoke is everywhere in this hotel, Had to move rooms as it smelt so bad. Management insisted it was a non smoking room... however they provide ashtrays in the room for guests. No signs anywhere not to smoke. No areas in the outside areas for non smokers. Some people smoking in hallways. This is essentially a smoking hotel and is encouraged.. free bus to the city is fine.. but check times. Generally this whole area is not great... very heavy traffic and unless you enjoy just sitting on chair in the sun, not much to do. On a day trip up the mountain by rental car we were robbed. All our documents were taken including passports. Fortunately they took the money and threw the bag in a ditch. We had a "samsung smart tag" in the bag and after 2-3 hours found it with most of the documents left in the bag. Met someone else the same day who was also robbed - damage to their car. researching the internet getting robbed is routine on this island. Be very careful. We changed our flights to leave asap and will never be back.

Overall hotel was just ok, nothing to highlight

Overall hotel was just ok, nothing to highlight

The hotel is on the less touristy side of the island close to Pierto de la cruz. There is a beautiful walking tour on the coast just under the hotel. The breakfast is quite wholesome but a bit basic. The view from the room is quite spectacular. The staff is quite nice and helpful. The hotel itself is clean but certainly gives you the feeling that it hasn't been refurbished for a while.