Property, in some respects, quite limited and poorly maintained.

Property, in some respects, quite limited and poorly maintained.

Was ok but would not book again. I booked a junior suite through the rewards program and was given a normal room.

Was ok but would not book again. I booked a junior suite through the rewards program and was given a normal room.

Slow check in/out but easy, free valet parking and pretty good room, though a little aged. Good aircon and bed. Ineffective blackout curtains don’t accomplish anything - see photo.

Slow check in/out but easy, free valet parking and pretty good room, though a little aged. Good aircon and bed. Ineffective blackout curtains don’t accomplish anything - see photo.

Beds are very comfortable and the rooms are decent size. All in all a nice hotel, especially compared with other hotels in Belem. One thing to mind is that the reception staff wasn´t very efficient and seemed to lack interest. The restaurant is too expensive for what it actually serves. Look elsewhere.

Beds are very comfortable and the rooms are decent size. All in all a nice hotel, especially compared with other hotels in Belem. One thing to mind is that the reception staff wasn´t very efficient and seemed to lack interest. The restaurant is too expensive for what it actually serves. Look elsewhere.

Ok

Ok

Hotel had almost all amenities of a good hotel, but there were not very good. For example: gym equipment were old and basically not much equipment for a decent workout. Air conditioner was off most of the time and when on did not really cool down exercise room. Also, room service was poor. Items used up not replenish (like soap, water, etc). Not a good selection of food at hotel and food service was average at best including menu. Hotel personnel, although polite, was not very knowledgeable to inform guests about restaurants, touristic activities in the area. Another thing is they charge for everything (even the water you drink at room). Lastly, everything took a long time. Even making line to check out of the hotel took a long time. Overall, average hotel. Hotel has potential to do better with better management.

Hotel had almost all amenities of a good hotel, but there were not very good. For example: gym equipment were old and basically not much equipment for a decent workout. Air conditioner was off most of the time and when on did not really cool down exercise room. Also, room service was poor. Items used up not replenish (like soap, water, etc). Not a good selection of food at hotel and food service was average at best including menu. Hotel personnel, although polite, was not very knowledgeable to inform guests about restaurants, touristic activities in the area. Another thing is they charge for everything (even the water you drink at room). Lastly, everything took a long time. Even making line to check out of the hotel took a long time. Overall, average hotel. Hotel has potential to do better with better management.

Hotel is good, great location close to anything you need in a walkable distance. Good restaurant with a wide variety of food and delicious breakfast, but the bar area is a dark ambient, there’s light but isn’t turned on. Free parking but is not accessible by the elevator, you have to go out the reception and walk to basement. Good hotel but no great as I was expecting. My room was spacious but the front door ceiling, was falling with some kind of plate hiding the hole. Seems the room needs renovation so they offered it with a discount, but this is bullet to the head if is the case as depreciate the hotel’s name. Overall was I good experience.

Hotel is good, great location close to anything you need in a walkable distance. Good restaurant with a wide variety of food and delicious breakfast, but the bar area is a dark ambient, there’s light but isn’t turned on. Free parking but is not accessible by the elevator, you have to go out the reception and walk to basement. Good hotel but no great as I was expecting. My room was spacious but the front door ceiling, was falling with some kind of plate hiding the hole. Seems the room needs renovation so they offered it with a discount, but this is bullet to the head if is the case as depreciate the hotel’s name. Overall was I good experience.

I stayed 2 times in one week. Compared to the Radisson this was superior. I had excellent service from start to finish both times, very clean and my room was freshened everyday. The staff at the front spoke English and everyone was attentive. The Breakfast was fresh and we'll maintained. The best part was the shower water pressure was excellent and clean suite with fresh smell. Thank You Grand Mercure do Belém.

I stayed 2 times in one week. Compared to the Radisson this was superior. I had excellent service from start to finish both times, very clean and my room was freshened everyday. The staff at the front spoke English and everyone was attentive. The Breakfast was fresh and we'll maintained. The best part was the shower water pressure was excellent and clean suite with fresh smell. Thank You Grand Mercure do Belém.

razoavel

razoavel

Was expecting the hotel to be better then it was. Was to expensive for the value. Hotel staff were very good though as was the breakfast buffet. 6/10 for value

Was expecting the hotel to be better then it was. Was to expensive for the value. Hotel staff were very good though as was the breakfast buffet. 6/10 for value

It’s pretty shabby and dark and the staff is extremely slow

It’s pretty shabby and dark and the staff is extremely slow

I tried to upgrade to a room with a sofa but the front desk staff would not cancel my original prepaid room when Hotels.com tried upgrade directly. Very inconvenient for such a small transaction!

I tried to upgrade to a room with a sofa but the front desk staff would not cancel my original prepaid room when Hotels.com tried upgrade directly. Very inconvenient for such a small transaction!

Generally ok. Clean. Breakfast reasonable. Staff helpful.

Generally ok. Clean. Breakfast reasonable. Staff helpful.

Very hotel and clean. Personnel are friendly.

The staff requires significant training on customer service. Not friendly or polite. The minimum expectation would be to make travelers feel welcomed and thank them for choosing the hotel. Housekeeping was cleaning rooms after 20:30 at night. Room was not made. Overcharged for drinks in room that were never consumed. We do not recommend this hotel to anyone, unless you want to be treated like a dog.

The staff requires significant training on customer service. Not friendly or polite. The minimum expectation would be to make travelers feel welcomed and thank them for choosing the hotel. Housekeeping was cleaning rooms after 20:30 at night. Room was not made. Overcharged for drinks in room that were never consumed. We do not recommend this hotel to anyone, unless you want to be treated like a dog.

I stayed in a junior suite room 12.11 the hallway of level 12 has a terrible humid smell. There was a small portable dehumidifier operating in the hallway which is a confirmations that the hotel is well aware of this issue, and still assigns rooms to guests. Entering the room 12.11, the same humid odor smell is in the entire suite. The air conditioner is leaking water. The drain of the bath tub is broken also known to the hotel because is is put aside in the bath tub. The small towels in the bat tub were not replaced for a new guest as these were fully soaked with water from previous guest. All with all a bad experience, would not recommend to other guests.

I stayed in a junior suite room 12.11 the hallway of level 12 has a terrible humid smell. There was a small portable dehumidifier operating in the hallway which is a confirmations that the hotel is well aware of this issue, and still assigns rooms to guests. Entering the room 12.11, the same humid odor smell is in the entire suite. The air conditioner is leaking water. The drain of the bath tub is broken also known to the hotel because is is put aside in the bath tub. The small towels in the bat tub were not replaced for a new guest as these were fully soaked with water from previous guest. All with all a bad experience, would not recommend to other guests.

We were totally impressed by the courtesy, helpfulness, great level of customer service by the staff. Both my wife and I only spoke Spanish and English and yet there seemed to be no language barrier. Yes some staff spoke English. From the Security, Doormen, Waiters, Maids, Maintenance (we had a little problem with our room safe) and the Front Desk Staff, service was impeccable. Special thanks to Yasmin who NEVER missed a beat when we presented ourselves to the front desk. When we went out at nights and were ready to return we were told to call the Hotel and they would send a taxi to bring us back. Breakfast was an excellent variety and tasty even though simple. We are surely going back there on our next trip to Belem later this year.