On your site it said the hotel had parking. It does not and we had to park miles away. The chef was ill and we had no food

When checking in we were told that thet had not received our booking. Blamed it on Expedia. They offered us another room in one of ther owned hotels in the city. I stated that i was disabled and could not walk far but they said it was ony 2 mins walk.it was 5 min walk added to the 5 min walk from the car park to the original hotel made 10 minutes walk! Which i really struggled with . Very poor by Expedia or hotel.whoevers fault the booking is have no regard for customers.. M.Magee

I came to stay at this historic inn and the main building was quite nice. The staff were pleasant. However, the bedroom was pretty disappointing. It needs someone to take down the old wallpaper that has been painted on and is now peeling under paint. There is some water damage as well. The furniture was old but fine. The bed mattress was thin and it seemed like the sheets on the bed were too big for the bed’s size. For the price it was fair and I cannot wrong it too much. However, it is sad to see the shape of the room and it needs TLC. The pictures on the profile do not match what I experienced. I will say the bathroom was in good condition and a good size. Breakfast is very nice and the pub is as well. Close walk to a lot of where you really need to go and check out.

The history I read about the New Inn; the history recorded that the hotel dates back to 1455 when it was used by medieval pilgrims as a resting place. It also was a stable. My problem was the stairs I had to climb to reach my room on the second floor. There were two flights of stairs. The stair steps were narrow and uneven, difficult for me as I use a cane. In your advertising for the New Inn you should give your customers this information Breakfast was included in my and it was substantial. Their breakfast bacon was delicious.

I came to stay at this historic inn and the main building was quite nice. The staff were pleasant. However, the bedroom was pretty disappointing. It needs someone to take down the old wallpaper that has been painted on and is now peeling under paint. There is some water damage as well. The furniture was old but fine. The bed mattress was thin and it seemed like the sheets on the bed were too big for the bed’s size. For the price it was fair and I cannot wrong it too much. However, it is sad to see the shape of the room and it needs TLC. The pictures on the profile do not match what I experienced. I will say the bathroom was in good condition and a good size. Breakfast is very nice and the pub is as well. Close walk to a lot of where you really need to go and check out.

Hair dryer didn’t work, when my wife rang the 24hr booking helpline the reply was what’s up, poor people skills and still no hair dryer. Mould around the shower base, didn’t look pretty.

A lovely period property.

A lovely period property.

Pros: I found the history very interesting. Alas, no ghost sightings. Close to the Cathedral. Nice atmosphere to have a relaxing pint and read. Close to shopping and local restaurants. The area comes alive in the morning! Cons: Could not figure out how to work the shower. A bit of a walking distance from the Train Station due to the station renovation. No lift to the 2nd floor but that made me realize I’m out of shape! Shops do not stay open late but there are plenty of food choices around.

Pros: I found the history very interesting. Alas, no ghost sightings. Close to the Cathedral. Nice atmosphere to have a relaxing pint and read. Close to shopping and local restaurants. The area comes alive in the morning! Cons: Could not figure out how to work the shower. A bit of a walking distance from the Train Station due to the station renovation. No lift to the 2nd floor but that made me realize I’m out of shape! Shops do not stay open late but there are plenty of food choices around.

Would use again

Would use again

Overnight stop to break up our journey to Cornwall. Never been to Gloucester before and picked this hotel as it is located in the town centre. Great stay in an historic building.

Overnight stop to break up our journey to Cornwall. Never been to Gloucester before and picked this hotel as it is located in the town centre. Great stay in an historic building.

The staff at New Inn were great, and very helpful. Breakfast was yummy and plenty for the price, and the drinks in the bar were expertly made. Would definitely stay here again!!

A very poorly decorated room. An apprentice painter would have done better. The windows were filthy. Bed was okay. Bathroom excellent.

A very poorly decorated room. An apprentice painter would have done better. The windows were filthy. Bed was okay. Bathroom excellent.

The staff at New Inn were great, and very helpful. Breakfast was yummy and plenty for the price, and the drinks in the bar were expertly made. Would definitely stay here again!!

Interesting to stay in such an old inn. Lady Jane Grey suite very roomy & comfortable.

Interesting to stay in such an old inn. Lady Jane Grey suite very roomy & comfortable.

The New Inn was comfortable, quiet and quaint Staff welcoming Rooms clean

The New Inn was comfortable, quiet and quaint Staff welcoming Rooms clean

We were in the oak room with 4 post bed Room had big stain on ceiling just above the bed from some sort of leak above and constantly smelt like a sewer, even with windows open constantly,if it had of been more than 1 night stay would if demanded refund and left premises. Mattress very worn out uncomfortable. A sofa in room had stains all over it, carpet totally worn out stains, I understand and like old creaking buildings, and expect old furniture but you can still make them feel clean and welcoming and a nice experience. Under staffed (but staff who we did see very helpful and run off feet, especially front of house gentlemen receptionist who really engaged with guests is a great asset to the hotel)

We were in the oak room with 4 post bed Room had big stain on ceiling just above the bed from some sort of leak above and constantly smelt like a sewer, even with windows open constantly,if it had of been more than 1 night stay would if demanded refund and left premises. Mattress very worn out uncomfortable. A sofa in room had stains all over it, carpet totally worn out stains, I understand and like old creaking buildings, and expect old furniture but you can still make them feel clean and welcoming and a nice experience. Under staffed (but staff who we did see very helpful and run off feet, especially front of house gentlemen receptionist who really engaged with guests is a great asset to the hotel)

Stayed here before and loved; same again 👍. This is a well presented property; steeped in charm and history. I wholly recommend a stay. I didn't unfortunately manage to sample the breakfast but I hope to stay here again and do so.

Once I got used to the slopes on the bedroom flooring, but what can i expect for the age of the hotel, it was a beautiful room in a historical setting with a modern friendliness throughout wether that is staff, locals or guests!

Once I got used to the slopes on the bedroom flooring, but what can i expect for the age of the hotel, it was a beautiful room in a historical setting with a modern friendliness throughout wether that is staff, locals or guests!

Really friendly and welcoming. Hotel were able to store our luggage both before check in and after check out. Rooms are a little "tired" but clean and comfortable.

Really friendly and welcoming. Hotel were able to store our luggage both before check in and after check out. Rooms are a little "tired" but clean and comfortable.

From the beginning was awful and got worse , ask for quiet room but wasn't , no food in week as told there was no real ales so went to weatherspoons. TV not working Shower dodgy . Complained when came down for breakfast led to believe was talking to a manager but wasn't said he would tell the other manager to ring me as checked earlier I had to ring twice only good thing they refunded everything . Great history to the pub but really let down but little things which matter

From the beginning was awful and got worse , ask for quiet room but wasn't , no food in week as told there was no real ales so went to weatherspoons. TV not working Shower dodgy . Complained when came down for breakfast led to believe was talking to a manager but wasn't said he would tell the other manager to ring me as checked earlier I had to ring twice only good thing they refunded everything . Great history to the pub but really let down but little things which matter

This is a very old historic building. It was as modern and as comfortable as they could make it. There was food, a bar and music on the premises. We totally enjoyed our stay.