Valet at check-in was top notch. The young man had only been on the job a week, and had expert Customer Service skills. Front desk staff were friendly and efficient. Our room was spacious and comfortable. Walkable neighborhood. “A” for 3PM check in, and before 12PM check-out. Would definitely stay again.

Valet at check-in was top notch. The young man had only been on the job a week, and had expert Customer Service skills. Front desk staff were friendly and efficient. Our room was spacious and comfortable. Walkable neighborhood. “A” for 3PM check in, and before 12PM check-out. Would definitely stay again.

Artful, unique locale

Artful, unique locale

We were there for a wedding reception. Food was cold. Pizza at 9pm was not properly cooked. (Crust was raw). My wife and I went to the bar before the reception for a drink and the bartender passed her over several times and waited on people that came after her. Was told by the Groom and Bride 3 times we could be in the room block. To no avail your staff had a different story when we called for a reservation.

We were there for a wedding reception. Food was cold. Pizza at 9pm was not properly cooked. (Crust was raw). My wife and I went to the bar before the reception for a drink and the bartender passed her over several times and waited on people that came after her. Was told by the Groom and Bride 3 times we could be in the room block. To no avail your staff had a different story when we called for a reservation.

Great location, tucked away but 10 minute walk to the 3rd Ward which is a great starting point for your visit to Milwaukee. Their patio is very nice as well w/ firepits, great selection of bourbon, etc.

I think the iron horse staff is top-notch. They were always willing to help and were very friendly. The place where the iron horse fails is the outsourcing stuff. They need to bring that back in house. The valet situation was confusing convoluted and generally pretty useless. Sometimes the car would be parked 5 ft away but it would still take 5 minutes to get it. They have this weird app system that doesn't really work very well. I'm told that it's a company that isn't actually part of the hotel. And I think that's a miss. Also my wife tried to get a massage and they literally gave her a phone number to call. Typically that is something I am used to the hotel setting up and providing.. at least at a high-end hotel. I think a lot of this is because of the effect of covid-19 and the pandemic. But I will assert, that the staff was very friendly and tried their best to keep us happy. The only other thing I can say is that these pipes and building somehow back feed sewer gas. Sometimes. Our room kind of smelled poopy. I have experienced this type of thing in various resorts in Mexico and the Bahamas. I didn't expect it in Milwaukee. If they can figure out a way to tighten up the efficiency of some of the property amenities, I would certainly return. If that's not possible, I might try elsewhere before returning.

Great neighborhood.

Cool vibes, nice patio, the third ward offers a variety of restaurants and bars. Close to HD Museum.

The staff was friendly.

It was nice, but soft water and a bidet would have made it perfect.

Hotel was beautiful, the bar was closed though for a Saturday night I would expect it to be open.

Loved it!

When checking in front desk staff took 10-15 mins to get to the desk. When trying to reach someone at the hotel you get a phone tree and transferred to an agent off site who are very unhelpful and unprofessional. Late night shift staff was rude and unhelpful. Morning of check out housekeeping came around to our door and banged on door at 8:30 am to “see if we were still there”. Overall experience was the worst I have had yet at a hotel. Will not be staying here again and will not recommend to others

Convenient location. Great style.

When checking in front desk staff took 10-15 mins to get to the desk. When trying to reach someone at the hotel you get a phone tree and transferred to an agent off site who are very unhelpful and unprofessional. Late night shift staff was rude and unhelpful. Morning of check out housekeeping came around to our door and banged on door at 8:30 am to “see if we were still there”. Overall experience was the worst I have had yet at a hotel. Will not be staying here again and will not recommend to others

Will definitely be back! Beautiful room. Comfortable bed. Walkable to many bars and restaurants and summerfest grounds as well as great bar and restaurant on site and comfortable open lounge area.

Will definitely be back! Beautiful room. Comfortable bed. Walkable to many bars and restaurants and summerfest grounds as well as great bar and restaurant on site and comfortable open lounge area.

Convenient location. Great style.

Unique and clean.

Unique and clean.

Another wonderful stay. Front desk was extremely helpful and friendly. Outdoor bar staff were also very good. We will stay again!

Just a special place

Just a special place

Another wonderful stay. Front desk was extremely helpful and friendly. Outdoor bar staff were also very good. We will stay again!

This property is one of a kind! Very unique and perfectly designed! Recommend this hotel to anyone staying in the area!

This property is one of a kind! Very unique and perfectly designed! Recommend this hotel to anyone staying in the area!

Very cool hotel! Front desk very friendly and helpful.

Very cool hotel! Front desk very friendly and helpful.

Great design. Nice rooms. Dark lighting. Decent food. Okay location.

Staff was awesome from all aspects valet, front desk and bar lounge all super polite and courteous definitely recommend staying at this property as it’s different from any other hotel super wholesome .