It was a beautiful room, nevertheless the cushions weren’t clean and we have found an unused condom on the bed from the guests before us. Please clean better

It was a beautiful room, nevertheless the cushions weren’t clean and we have found an unused condom on the bed from the guests before us. Please clean better

I visited this hotel a couple of times before and always go back there. The staff is friendly and helpful and the burgers in the hotel restaurant are the best in the world. Will definitely go back there every time I go to Duisburg. Having been there for the past 6 times I feel like I am part of the family. Regards A. G. Nel.

I visited this hotel a couple of times before and always go back there. The staff is friendly and helpful and the burgers in the hotel restaurant are the best in the world. Will definitely go back there every time I go to Duisburg. Having been there for the past 6 times I feel like I am part of the family. Regards A. G. Nel.

All around it wasn’t too bad, however 2 things really let it down for me: 1. My room door didn’t lock from the outside. Not a problem when I was in the room, but when I left I realised that if I just pushed the door it would come open. Really unacceptable - it meant I had to take all my belongings with me in the day time. I went to reception to tell them but unfortunately the lady at reception didn’t speak any English (I don’t speak German) and she didn’t seem to be willing to get anyone who spoke English. 2. Noise - the walls are really thin, I could hear constant footsteps upstairs and next door. I’m fine with the noise of traffic and accept that it was windy but the internal noise was a bit too much for my liking. Also, the pillows were a bit strange and the bed quite soft, but that’s just personal preference I guess. Lack of locking door- definitely not ok!

All around it wasn’t too bad, however 2 things really let it down for me: 1. My room door didn’t lock from the outside. Not a problem when I was in the room, but when I left I realised that if I just pushed the door it would come open. Really unacceptable - it meant I had to take all my belongings with me in the day time. I went to reception to tell them but unfortunately the lady at reception didn’t speak any English (I don’t speak German) and she didn’t seem to be willing to get anyone who spoke English. 2. Noise - the walls are really thin, I could hear constant footsteps upstairs and next door. I’m fine with the noise of traffic and accept that it was windy but the internal noise was a bit too much for my liking. Also, the pillows were a bit strange and the bed quite soft, but that’s just personal preference I guess. Lack of locking door- definitely not ok!

The hotel has the opportunity to be great as there is major refurbishment going on at present. Rooms were great and clean and tidy with a great bathroom but no team or coffee making facilities. Additionally lift was out of order and no reception in building as co- sharing with hotel down road at present.( due to refurbishment) However staff were excellent and could not do enough for you. This certainly off shot the issues at present. Will stay again as I am sure in the end it will be a great facility. Good luck with the completion of the refurbishment.

The hotel has the opportunity to be great as there is major refurbishment going on at present. Rooms were great and clean and tidy with a great bathroom but no team or coffee making facilities. Additionally lift was out of order and no reception in building as co- sharing with hotel down road at present.( due to refurbishment) However staff were excellent and could not do enough for you. This certainly off shot the issues at present. Will stay again as I am sure in the end it will be a great facility. Good luck with the completion of the refurbishment.