Room was super clean and bed was very comfortable! Most of the hotel staff were very nice and helpful, however one of the hotel lobby workers was unfriendly. I gave this hotel 4/5 stars because the ac was leaking so we were unable to have it on, and because the service was good, but not great. The room was very clean as well as the bathroom. The cable tv had very good channels so that was a plus. Overall would definitely stay again.

I had a great stay, room was very clean, had plenty of towels, usually I need to ask for more at other hotels. Bed was comfortable. I had a nice view or the water from my window. Breakfast was good too. The gentleman who checked me in was very nice, professional and answered all my questions. This was the second time I have stayed here. Will definitely be back.

I had a great stay, room was very clean, had plenty of towels, usually I need to ask for more at other hotels. Bed was comfortable. I had a nice view or the water from my window. Breakfast was good too. The gentleman who checked me in was very nice, professional and answered all my questions. This was the second time I have stayed here. Will definitely be back.

Staff was friendly and helpful but desk employees were BOTH very new. They were able to answer my questions but it took them a bit to figure it out. Shouldnt have two new people working together on a really busy Saturday night! The breakfast was good and the serving staff helpful. Big complaint, there was NOTHING in the booking that said that parking in an open lot with no security was going to cost an extra $16.00/car. My parents and I were sharing a room but were in separate cars. I could have picked up my rental the next day had I known. If you are going to charge for an ungated open lot, at least employ security to protect my car. For the additional $32.00 can't say the breakfast made up for it, could have stayed down the street for less.

Staff was friendly and helpful but desk employees were BOTH very new. They were able to answer my questions but it took them a bit to figure it out. Shouldnt have two new people working together on a really busy Saturday night! The breakfast was good and the serving staff helpful. Big complaint, there was NOTHING in the booking that said that parking in an open lot with no security was going to cost an extra $16.00/car. My parents and I were sharing a room but were in separate cars. I could have picked up my rental the next day had I known. If you are going to charge for an ungated open lot, at least employ security to protect my car. For the additional $32.00 can't say the breakfast made up for it, could have stayed down the street for less.

Poor service, old smelly fridge just laying in hallway for 2 days. Out of the way nothing around. No extras in room, evening staff in helpful. Would not recommend. Rooms poorly equipped for an inn and suites. Nor fridge or microwave in room. Rooms worn out.

pretty boring hotel, corporate and very bland, but good location. and the front desk people are always very kind and helpful. wish you would STOP USING PLATIC at breakfast!! get compostables already! duh!

Poor service, old smelly fridge just laying in hallway for 2 days. Out of the way nothing around. No extras in room, evening staff in helpful. Would not recommend. Rooms poorly equipped for an inn and suites. Nor fridge or microwave in room. Rooms worn out.

They should have safes and mini refrigerators in rooms

Not to crowded

Absolutely beautiful

Relax

According to locals, the entire Oakland area is not safe. The hotel charges $10.00 if you use the shuttle bus to the airport. Hotel is very dark and outdated.

According to locals, the entire Oakland area is not safe. The hotel charges $10.00 if you use the shuttle bus to the airport. Hotel is very dark and outdated.

Quiet, clean, safe, close to everything.

Quiet, clean, safe, close to everything.

Great hotel in a safe location with close proximity to airport. Decent breakfast with ample seating. There is a $10 per room fee for the airport shuttle, which the hotel failed to mention in its listing. I personally dislike hyatt's pillows which is why i rated comfort as low.

Great hotel in a safe location with close proximity to airport. Decent breakfast with ample seating. There is a $10 per room fee for the airport shuttle, which the hotel failed to mention in its listing. I personally dislike hyatt's pillows which is why i rated comfort as low.

Very convenient to the airport.

Very convenient to the airport.

Customer service here was amazing!

Customer service here was amazing!

what I like was it had bar/food area, and also the complimentary breakfast.

what I like was it had bar/food area, and also the complimentary breakfast.

It was a short stay. 8 pm check in 3 am check out. Very friendly courteous staff. Clean , quiet room. Bed was a little noisy and not that comfortable.

Staff was exceptionally nice and accomodating. It was nice having a hot breakfast. I thought I wouldn't like have not having fridge and micro in the room. But what they had in the lobby facilitated that need. Hot water, coffee, cocoa, teas, etc, forks, etc always available in the lobby. This is probably one of my favorite hotels I've ever stayed at. I stayed there all week

The window coverings are not a true block out drape. They don’t cover the entire window, on both windows. Stains on both desk chairs, with one broken. One of the glass slider door’s hard to slide, we did try to get it back on track, unable to so it. Front desk was informed.

The window coverings are not a true block out drape. They don’t cover the entire window, on both windows. Stains on both desk chairs, with one broken. One of the glass slider door’s hard to slide, we did try to get it back on track, unable to so it. Front desk was informed.

Some of the most friendly welcoming staff I've experienced at a hotel before! The Microsoft outage made it so keycards didn't work and staff had to physically let us into our room, but they were always gracious and kind. Good breakfast spread (not much option for folks with multiple allergies like myself though). Quiet AC/heating system which is a bonus, never heard airplanes but did hear some noise from room above.

Some of the most friendly welcoming staff I've experienced at a hotel before! The Microsoft outage made it so keycards didn't work and staff had to physically let us into our room, but they were always gracious and kind. Good breakfast spread (not much option for folks with multiple allergies like myself though). Quiet AC/heating system which is a bonus, never heard airplanes but did hear some noise from room above.

Staff was exceptionally nice and accommodating. Probably one of my favorite hotels to stay at. I was there all week. Also loved having a hot breakfast. There are no micro or fridge in room, but the lobby has micro's and hot water and coffee around the clock. .

Staff was exceptionally nice and accommodating. Probably one of my favorite hotels to stay at. I was there all week. Also loved having a hot breakfast. There are no micro or fridge in room, but the lobby has micro's and hot water and coffee around the clock. .