Everything was amazing - service, the property itself, the cleanliness, the views . Spectacular. I gave only 4 stars for the areas around because there was a lot of construction going on and the noise was not the best . But other than that definitely recommend and will come back !

Everything was amazing - service, the property itself, the cleanliness, the views . Spectacular. I gave only 4 stars for the areas around because there was a lot of construction going on and the noise was not the best . But other than that definitely recommend and will come back !

I recently stayed at this resort and was extremely disappointed with the overall experience. Despite booking the penthouse, I encountered several unacceptable issues that made my stay far from enjoyable. First and foremost, the service was poor. From check-in to check-out, the staff seemed disinterested and unhelpful. Upon entering the penthouse, I discovered there was no soap provided, which is a basic necessity that should never be overlooked. Additionally, there was mold in the shower, which is both unsanitary and unpleasant. The rooms had a musty odor that made it uncomfortable to stay in, and to make matters worse, there were dead roaches scattered all over the floor. This level of cleanliness is unacceptable for any hotel, let alone one that is supposed to offer a luxurious experience. While the restaurant food was just okay, the wait time was ridiculous. It took over an hour for our meals to arrive, which is far too long, especially when the food is only mediocre at best. Overall, I would not recommend this resort to anyone. The numerous issues I encountered during my stay indicate a severe lack of attention to detail and poor management. Save your money and find a better place to stay.

I recently stayed at this resort and was extremely disappointed with the overall experience. Despite booking the penthouse, I encountered several unacceptable issues that made my stay far from enjoyable. First and foremost, the service was poor. From check-in to check-out, the staff seemed disinterested and unhelpful. Upon entering the penthouse, I discovered there was no soap provided, which is a basic necessity that should never be overlooked. Additionally, there was mold in the shower, which is both unsanitary and unpleasant. The rooms had a musty odor that made it uncomfortable to stay in, and to make matters worse, there were dead roaches scattered all over the floor. This level of cleanliness is unacceptable for any hotel, let alone one that is supposed to offer a luxurious experience. While the restaurant food was just okay, the wait time was ridiculous. It took over an hour for our meals to arrive, which is far too long, especially when the food is only mediocre at best. Overall, I would not recommend this resort to anyone. The numerous issues I encountered during my stay indicate a severe lack of attention to detail and poor management. Save your money and find a better place to stay.

Beautiful hotel and friendly staff, restaurants and bar good but high prices!

Beautiful hotel and friendly staff, restaurants and bar good but high prices!

We arrived at 3:30 pm to check in and they told us our room was not ready. They did not explain anything about the hotel, restaurant hours. They did not gave us a tour or explanation of the facilities. They just asked for our IDs and for a 500 dollar deposit, gave us towels and told us to wait at the pool. At 8:00 pm they took us to a villa that was not ready. It was terrible since we made restaurant reservations for 9 pm. The hotel had a concert that night and we were told we had to purchase a table. So we had to pay for the concert. The menu was limited, the last plate arrived an hour and a half after the first one so out party did not eat at the same time. The waiters forgot about 3 plates. Service was not good. We asked for a cake to celebrate a birthday and they forgot about it. The water pressure at the villa was terrible. The staff at the reception did not helped us at all. It was until Elizabeth (manager) arrived that they took us to the villa that wasn’t even ready.

We arrived at 3:30 pm to check in and they told us our room was not ready. They did not explain anything about the hotel, restaurant hours. They did not gave us a tour or explanation of the facilities. They just asked for our IDs and for a 500 dollar deposit, gave us towels and told us to wait at the pool. At 8:00 pm they took us to a villa that was not ready. It was terrible since we made restaurant reservations for 9 pm. The hotel had a concert that night and we were told we had to purchase a table. So we had to pay for the concert. The menu was limited, the last plate arrived an hour and a half after the first one so out party did not eat at the same time. The waiters forgot about 3 plates. Service was not good. We asked for a cake to celebrate a birthday and they forgot about it. The water pressure at the villa was terrible. The staff at the reception did not helped us at all. It was until Elizabeth (manager) arrived that they took us to the villa that wasn’t even ready.

The property deposit was too high. Everything was good beside that.

The property deposit was too high. Everything was good beside that.

Security can be improved to be better protected

Security can be improved to be better protected

Good

Good

Wonderful hotel with friendly staff. I enjoyed the pools and beautiful view of the sunset. Great place to relax and unwind. Food is good and service is great♥️

Wonderful hotel with friendly staff. I enjoyed the pools and beautiful view of the sunset. Great place to relax and unwind. Food is good and service is great♥️

Beautiful and peaceful resort with stunning sunsets!

The property is absolutely stunning! Very beautiful, safe and super relaxing. The staff was great and the price was even better. Highly recommended.

Enjoyed our short stay! Beautiful place and views !

Enjoyed our short stay! Beautiful place and views !

The property is absolutely stunning! Very beautiful, safe and super relaxing. The staff was great and the price was even better. Highly recommended.

Complaints: There is no beach access from the property. Instead they have made a "beach" by putting sand in one of the infinity pools and on the surrounding terraces. Also we had no hot water for most of our one-night stay. They fixed it just before we left, which we appreciated. The area around the hotel suffers from the lack of beach access due to the giant resorts hogging the coast and walling it off behind an ugly 3 story facade . I guess a lot of Punta Cana may be like this, but it is very different from other areas we visited such as the north coast and Samana. Also, there is a lot of construction going on which makes it hard to find your way around. Having said all that, the facilities were very nice and staff was helpful and courteous. We had a large apartment for a good price. If you just want to hang out at a really nice set of swimming pools, this could be a great spot.

Complaints: There is no beach access from the property. Instead they have made a "beach" by putting sand in one of the infinity pools and on the surrounding terraces. Also we had no hot water for most of our one-night stay. They fixed it just before we left, which we appreciated. The area around the hotel suffers from the lack of beach access due to the giant resorts hogging the coast and walling it off behind an ugly 3 story facade . I guess a lot of Punta Cana may be like this, but it is very different from other areas we visited such as the north coast and Samana. Also, there is a lot of construction going on which makes it hard to find your way around. Having said all that, the facilities were very nice and staff was helpful and courteous. We had a large apartment for a good price. If you just want to hang out at a really nice set of swimming pools, this could be a great spot.

Such a great find! Friendly staff who go above and beyond and can speak multiple languages. Always felt safe as a women traveler.

Such a great find! Friendly staff who go above and beyond and can speak multiple languages. Always felt safe as a women traveler.

This is a great location and great property. We loved all the natural pools and quick access to the ocean. There are ladders that lead down to the ocean for swimming. The poolside service was great. Very friendly staff. The hotel rooms were very high-end. Large living space And good sized bedroom. Everything was high end.

This is a great location and great property. We loved all the natural pools and quick access to the ocean. There are ladders that lead down to the ocean for swimming. The poolside service was great. Very friendly staff. The hotel rooms were very high-end. Large living space And good sized bedroom. Everything was high end.

Great customer service!!! I was please with everyone’s attitude and attention

Great customer service!!! I was please with everyone’s attitude and attention

This Hotel is so beautiful, i recommended to all my friends and family.

This Hotel is so beautiful, i recommended to all my friends and family.

From the moment we got there, there was no air conditioning at reception. We also spend the night with no air-conditioning. I am being woken up to construction at 6:30 in the morning just an awful experience the staff was amazing. The facility was clean, but we will never ever in this lifetime or the next travel there.Jg new jersey