airconditioner was so loud and clicked on and off all night. No complimentary coffee in lobby. Someone lit a bush on fire on the roof and all elevators deactivated with no communication. Traffic flow outside is very confusing due to Holland Tunnel and 2 Ubers cancelled me because they couldn't get to me.

airconditioner was so loud and clicked on and off all night. No complimentary coffee in lobby. Someone lit a bush on fire on the roof and all elevators deactivated with no communication. Traffic flow outside is very confusing due to Holland Tunnel and 2 Ubers cancelled me because they couldn't get to me.

Pretty good value for money in nyc. Good location. Rooms are aging and not particularly well maintained/cleaned (for example, we had a used nespresso pod in our room; there were visible scratches on furniture).

Pretty good value for money in nyc. Good location. Rooms are aging and not particularly well maintained/cleaned (for example, we had a used nespresso pod in our room; there were visible scratches on furniture).

Beautiful comfy suite. Convenient fridge and microwave in the suite.

The Arlo is in a really convenient location near Soho that feels very safe. The staff were super friendly. But for a couple in their 40s (or older), this isn’t your hotel. The room was super small, and the bed (although comfortable) was pushed up against the window. The whole vibe is very dorm-room-esque. Towels were scratchy. But the worst thing that happened was the very loud, very drunk people in the room next to us, around 3 am one of them locked themselves out of the room and banged incessantly at the door. Security was called and the situation eventually resolved but it was awful and when I went to the desk to discuss it the next morning, the best they could do was a free coffee. The point is is that if you’re looking for an elevated NYC wknd, this isn’t your hotel. If you are young and ready to party, it’s your vibe.

The Arlo is in a really convenient location near Soho that feels very safe. The staff were super friendly. But for a couple in their 40s (or older), this isn’t your hotel. The room was super small, and the bed (although comfortable) was pushed up against the window. The whole vibe is very dorm-room-esque. Towels were scratchy. But the worst thing that happened was the very loud, very drunk people in the room next to us, around 3 am one of them locked themselves out of the room and banged incessantly at the door. Security was called and the situation eventually resolved but it was awful and when I went to the desk to discuss it the next morning, the best they could do was a free coffee. The point is is that if you’re looking for an elevated NYC wknd, this isn’t your hotel. If you are young and ready to party, it’s your vibe.

Rooms tooooooooooooooo small

Rooms tooooooooooooooo small

Super small rooms. Won't be staying here again for this reason. Good location and great service. If you're ok with a super small room and a weird bathroom situation, it'll be a great place to stay!

Super small rooms. Won't be staying here again for this reason. Good location and great service. If you're ok with a super small room and a weird bathroom situation, it'll be a great place to stay!

Great hotel in an excellent location. Staff were super friendly and helpful. King room very small, but overall great stay.

Great hotel in an excellent location. Staff were super friendly and helpful. King room very small, but overall great stay.

Fabulous spot, great atmosphere and lovely restaurants. The only thing that would have been better is coffee in the bedroom (or at least free coffee in the lobby).

Fabulous spot, great atmosphere and lovely restaurants. The only thing that would have been better is coffee in the bedroom (or at least free coffee in the lobby).

The hotel was great. The location is fantastic and the rooftop and bar a nice spot. The people in the lobby are phenomenal. Thanks for your kindness and service.

The hotel was great. The location is fantastic and the rooftop and bar a nice spot. The people in the lobby are phenomenal. Thanks for your kindness and service.

First time at the Arlo and the whole team was so welcoming and friendly! In a busy city during a super busy week, you almost expect service quality to go down but not here. They were positive and ready to answer any question. Loved the eco touches in the room and the rooftop was a great spot for meetings.

First time at the Arlo and the whole team was so welcoming and friendly! In a busy city during a super busy week, you almost expect service quality to go down but not here. They were positive and ready to answer any question. Loved the eco touches in the room and the rooftop was a great spot for meetings.

Misleading photos and too expensive for what you get.

Misleading photos and too expensive for what you get.

Nice location. Fun property. Room was nice. Staff was helpful.

The hotel was pretty noisy. We could hear everybody from the hallway and from the streets. But overall a good stay with a comfortable bed and cozy little room.

It’s a fair hotel for a short stay, don’t expect high attention to details. Reception team is nice and responsive. In term of accommodation it need a bit of work, paint isn’t well finished, broken details in rooms. The room cleaning is okay but again lack of details, we had a bottle of water fully covered of shampoo… and speaking of shampoo the dispenser in the shower was broken. The location is perfect, you have so many nice places by walk.

It’s a fair hotel for a short stay, don’t expect high attention to details. Reception team is nice and responsive. In term of accommodation it need a bit of work, paint isn’t well finished, broken details in rooms. The room cleaning is okay but again lack of details, we had a bottle of water fully covered of shampoo… and speaking of shampoo the dispenser in the shower was broken. The location is perfect, you have so many nice places by walk.

Very happy with my stay! Location was perfect and staff was really great! Room was clean and nice! def will make this my normal stay!

Loved that there was a cool bar and rooftop and restaurant. Nice being close to the West Village. Wish there was a closer diner or store. Had to walk quite a few blocks for shopping. Nice baker one block down.

I loved everything about the property, the restaurant was just very expensive. There were very limited portions for a high price. I did not even get bread with my pasta dinner.

I really like this hotel and especially the rooftop. The staff is super welcoming, and they always greet with a smile. The rooms are tiny!!! We had a room with a terrace and it was still very tough to get around with suitcases on the floor. The space on the terrace definitely made up for the small room. My friend stayed in a regular room and it was like a closet. If you can get past these tiny rooms, the hotel is a vibe. There’s a little bodega on the bottom floor and on the rooftop they have such good drinks! The area is Soho so it’s a lot of shopping and restaurants. It’s very quiet at night so if that’s your thing you will like the area! The subway is a quick walk away, which will take you where you need to go (canal station). I would stay here again!

Amazing close to everything I needed and in a great neighbourhood

I didn't like that my room was only serviced once even when I wasn't using the do not disturb sign.

Great stay. Arlo will always be a 10/10 for me.